"I had a delivery this morning and the goods were left in the middle of a communal alleyway and not delivered to my door. I am housebound, if somebody hadn't notified me then the goods could have been stolen by anybody. The package was not large (60 toilet rolls) and far from being heavy. I have had no complaints before as your service is excellent but on this occasion I was let down badly."
"Just recently 2 parcels marked fragile, have been received damaged."
"Frustration and disappointment. The Hermes courier in Peel, Isle of Man, is totally dependable and provides excellent service. The service I have paid for to collect a parcel from a Kent address is a failure."
"I tried to enter my code at the top of the page which I saw first rather than in the correct box"
"Waiting in all day for a parcel to be collected then having to take it personally to a collection point the next day because the **** did not turn up was very tiresome"
"We found Royal mail as cheaper, until an item went missing they gave us some stamps & the item was £60.00. You are a little more expensive, about a £1.00, but so much better service and can track to see where it went wrong.Some times, about 1/2, the parcels look a bit squashed may be the sender so not sure"
"This has not been a good experience. I have never seen your courier."
"not enough collection shops in case one is shut for some reason"
"STILL DONT KNOW WHEN MY PARCEL WILL ARRIVE"
"So far you are 5 for 5. Four I've sent, and you've managed to misplace. One I've waited an inordinately long time to receive. I could've walked to the sender's address and back in the time it's taken to get here. I say 'get here', but what I actually mean, is, in the time it's taken to get to the city where I live. Apparently the parcel will be delivered today. At some point between 8am and 8pm."
"Easy to use, love being able to track parcel. Great opening hours of shops to use. A lot cheaper and quicker than Royal Mail."
"the website is very clear and easy to use"
"I fail to understand why it takes a week or more to get a parcel to us here when Royal Mail can manage next day delivery with ease."
"MOST OF THE TIMES DROP OFF SHOPS HAVE HAD BROKEN SCAN MACHINE WHICH MADE ME A BIT DISAPPOINTED"
"the site is so easy to use and understand"