"I've always used myHermes and although I often find the service slow compared to other services the service had been reliable. Having lost one of my parcels however is unacceptable. As such I will no longer be using your service again."

"like the price structure, the ability to track and easy to use website"

"Was a very good experience, and good manners from Hermes Courier, top marks.... and loved the t-shirt..lol :) (ps..King Kenny was my hero when I was a kid, but dont tell no-one..lol.. others will get jealous.. lol )"

"I'm really pleased with the website, not having used it for quite a while."

"Normally your courier services are excellent but Tuesday and today have been frustrating because your courier left a card but did not leave a phone number for me to arrange delivery when I would be at home."

"ok could'nt be much better"

"I really like the service and will continue to use it. Please start sending letters like this!!"

"Not very good. I have been in and waiting for a parcel for the past two days yet I saw that the delivery person had missed me yesterday, how was this possible if I have been in all day. I have even been waiting in the garden today to see if they appear, I will be extremely angry if I see a message saying we missed you again today."

"poor service. Shop terminal broken this morning and this evening and had to travel 25 minutes to drop it off"

"Very efficient service and the shop I used was excellent"

"Your ok its just not suitable for the bulk of my business which is large letters."

"Always easy to use and organise requirements"

"I was online chatting with your representative yesterday who could only tell me that i had to refer my complaint to the retailer who was sending the parcel. My complaint, which he could not answer, was why, if the parcel was with myhermes, did I have to get in touch with sports direct. My parcel was with your firm and the tracking said that I was unavailable. I was available, I was at home all day. No one rang the door bell, knocked at the door or put a card through the letter box. Who has lied? It is now 4.15 pm and the parcel has still not arrived. I am disgusted with your service, I would have liked to speak to an actual person to make a complaint, but, of course, everything is automated. I have checked an online forum regarding your business and would say that 95% do not rate you at all. Get your act together, employ honest people and if you take on a job do it properly."

"Your drop off points work properly. But you (and we) have problems with your couriers. Several times as collection was ordered, courier didn't come. Your live assistance tells me that courier marked that parcel not ready. The parcel was ready and I was at home all day, but courier didn't come. I think they are cheating. One more thing. I have ordered collection for two parcels at the same address. The parcels was collected, but delivered just one of them...I think it was stolen... So, do something with your couriers."

"Despite a delay in my delivery arriving the tracking kept me informed. When the driver delivered the parcel he apologised for the delay, explaining a van broke down the previous day. Between the tracking and the drivers explanation I was impressed with the professional service from myHermes."