"Customer service doesn’t care about you. The m&ms are garbage. And the price is a small fortune."
"I placed an order and used a Groupon that was purchased the day prior to the order. M&Ms reflected the discount on my order but charged my credit card for the entire amount. I have all the documentation and yet they refuse to refund me for the $100 Groupon. This company has poor customer service a do I DO NOT RECOMMEND doing business with them because if you have a problem, they will not resolve it."
"Be careful with banking information, as they double charge and pretend they have no idea what you are talking about. Four charges later, I had my bank dispute them. Still no resolution. Horrible customer service. And the M amd Ms came chipped and cracked with half on half off writing. Expect crap quality."
"I wanted to let you know I have placed an order on Jan 10th for a Valentines gift with the personalized m&ms.I did receive an email on Jan 16th ( it took 6 days for someone to see this'?!?!) the order could not be processed bc of the words I used. ( in the email it was worded differently) So I did a live chat with a gentlemen about a week and 1/2 later. He changed the context for me and said I would receive my order in 5-7 days. I sent an email about
7-10 days ago asking what my order # was bc the one I had was not working this my order # ***-***-****
I did not hear back. So I called about 7:30am on 2-2-18 left a message asking for someone to contact me about my Oder,left my name,cell # and order number. I have not heard back from anyone yet. So I want you to know their customer service is awful! I'm very disappointed I was not contacted through my email or vm I wanted to do something different for my husband. My first and last experience has been nothing but a headache"
"I had a very rocky & unpleasant ordering experience with this company. We were originally wanting to do something special to give out as party favors & for party use for our daughter's 4th birthday party. 3 weeks later after I ordered this product, I still didn't get a solution & now I ended up with candies I not able to use for the party & had already spent couple hundreds on this order, left with just candies to eat ourselves & not for the party use. Very disappointed.
Upon first few initial scoop of the product received, we found the quality of the printed product was very poor, the image we used was not as printed as the photo, image & text on the candies were smeared, stretched or missing print. The color 'silver' we choose was not silver at all on the final product, but it looks like a medium or dark grey.
They also charged extra amount on my credit card without notice to me or my consent. I complained about this to them saying it is not stated on the order finalization page, and no email or call was made to me to let me know that, they just charge my card without permission.
Challenging to choose the right image when it does not have an exact printed preview of the product outcome on their site, which makes choosing the right image harder. My worst experience for online ordering regards to customer service response to complains & poor quality.
Very poor handling of customer service in terms of time it takes to resolve my complains & the effort to make things right. No replies or response after several attempt to email them regarding a solution. Then they called me 2 weeks later to offers solution. And after that, they send me a solution I didn't agree on verbally or through text. Just bad experiences.
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"I received an email offer from another site I do business on for 25% off mymms.com order. So I decided to try them out. Unlike the other reviews I had no issues whatsoever. I placed my order on the 1st and received it by the 4th way before the expected delivery date of the 8th. I ordered 20 packs of the new baby packaged mms in baby blue and pink for an upcoming shower. I used the baby feet and baby hands clip art from the site and added some writing on the other two character fields. Now they do operate out of NJ and I am a state over so that may have something to do with the quick delivery. But my order was also correct unlike the other reviews of getting other orders. The bad reviews almost scared me away but I took a chance and I can say that I am very pleased and I hope if I use them again I will have the same outcome as this. "
"Made an order on the 2nd for 7-10 day delivery with an invalid tracking number, called 2 days after it was supposed to arrive and they "put a rush on it". It's the 1st of the following month and the order has still not been processed. No one called to tell me there was a problem with my order to correct it they just let it sit there. Its been a month and my order is just now being processed, more than 2 weeks after the celebration I had ordered it for. First and last time ordering with them. Unacceptable!"
"Unbelievable! It's understandable why MyMMs.com gets a 1-star overall rating. I spent hours putting together a photo that would work well on M&Ms for my friend for Valentine's Day. I also added messages on some M&Ms, one of which was politically oriented, but not distasteful or vulgar in any way. I kept trying to track the order with no success.
Ten days later (two days before Valentine's Day), I called customer service. The rep told me they didn't approve of one of my messages on the M&Ms. She said someone should have emailed or called me--NEITHER HAPPENED. I told her there was nothing wrong with my message, but she said Mars was "family-oriented" and that if one of my M&Ms were to end up mistakenly at some kid's birthday party, they might get upset at Mars. So obviously there is no quality control on what they send out. You might get the right message sent to the the right recipient, but then again, you might not. Whose fault is that? OMG. Now my friend will not get the Valentine's M&Ms I placed two weeks in advance--all because M&M didn't like one of my messages (and failed to inform me). Save your money and don't use MyMMs.com---read the horrible reviews."
"I ordered a Valentines first for my sons girl friend. What appeared on the computer and what I received were far different. Waste of money... $40 M&M's that I even purchased for half off are trash. Embarrassed to give them "
"M&Ms are tasty BUT the personalization (photo, words) are so tiny they are almost impossible to read. NEVER AGAIN! Spend the money on M&Ms in the store."
"HATE this company.
The accepted my order (I have the original).
Then, the removed the free shipping, and charged my AMEX a second time!
They never contacted me, no explanation.
Look at the ratings sites (not Yahoo's false endorsement of M&M)
Oh yeah, no response from M&Ms. Lousy customer service"
"Shipping mistake for my daughter's 2nd bday, send to the wrong home and I left a note and the guy never calls me or texts me even to tell me he did not get it. Jerk!! I contacted Customer Service and Rachel was amazing. It is Thursday and my daughter's party is on Sunday. Rachel put in the correct information and is having it shipped to arrive tomorrow at the correct address. She was very professional and friendly, expedited my order quickly and reassured me it would be here. I have purchased personalized MMs a few times and have been more than estatic each time. THANK YOU!!!!"
"Somehow something went wrong during my order of custom MMs and I got terrified after had read the reviews here before ordering. I called and they Amsterdam without any waiting time, the guy in customer services immidiatly fixed everything. Best service ever!!! Can't wait to recieve my MMS."
"Be careful with peanut m&ms cuz they can have petrified peanuts in them that can damage your teeth and the mfg. will not take responsibility they only want to send you a coupon for a discount for a new bag...
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"I wish i would have read the reviews from this site and others as I would ahve stayed away from the Mars corporation MYmmm's site altogether. I had an issue with my order and immediately called the company and left a message as well as sending an email, It has been over two weeks, everyday I send an email and call at least once and still to date have had no response. The gift was a valentines gift for my daughter in her first year at college away from home. Well I guess the company as long as they get their money could care less about their customers. "