"We have recommended PowerMax Computers to several friends on the basis of the timely shipping and good product we received but the thing that put them over the top on our list is the sense of dealing with real people not a faceless company. It was the chatty and personal tone of their shipment notification letter that did it for me. We hope to have many more dealings with this company and we thank them for being human in spite of a super-hero name like PowerMax."
"Great service. Maiya Kennedy was very very nice to work with on the phone. Product arrived quickly and at a great price. The only slightly higher price (and it was small) was worth the peace of mind of ordering from a company that I believe will be there to help if needed. "
"Great company to deal with. They were quick and efficient, and the customer service was professional and friendly. I would not hesitate to buy from PowerMax again. "
"In the age of Internet shopping, it is not usual to see a site that has actual human beings who are not afraid to reach out to the customers. The first time I placed my order, I am frankly not expecting a whole lot (just another online shop), and I was a little confused to receive an email in addition to the auto-generated one, from Heidi Weeler, thanking me for placing the order, and informed me on the estimated time it will take to process my order. I didn't think much of it, figuring that was probably also auto-generated by a computer, and they just put a human name on it to make it look like it's written by a human.
After I received my products, I realized it's not something I wanted. From my experience with other online shops, I probably won't get my money back that easily unless there's something broken, a reason like "I don't like how it feels" probably won't fly. I hit reply on the email from Heidi, expecting to just get a "sorry sucker, you should have read the terms and conditions" email days later. To my huge surprise, I got an email in under 8 minutes from Heidi, she's not only opened up an RMA process for me, but also made recommendations on some of the alternative products that may fit my needs. Now THAT's customer service!
It is just so rare nowadays to find a shop (online or in real life) to actually have people who care about the customers, and actually stay on top of things. When I phoned PowerMax, they immediately put me in touch with Heidi, and she was very on top of what we've been discussing over email, and got me what I needed in less than two minutes.
Although PowerMax may not always have the lowest prices on the Internet, but this is certainly the first stop for me when I am doing my online shopping.
Pros:
- Superb customer service
- Packages are very well packed
- Speedy shipment
Cons:
- May not always have the lowest prices"
"I placed an order with this retailer and totally forgot to put in my credit card info. They notified me immediately of my omission. When I called them, they were very helpful and courteous. I gave them my credit card information and they informed me they would process my order promptly. They were not kidding. I did not call them back until almost 7:00PM. My order was still shipped that day. Not that shipping information was given to UPS. The package was in the hands of UPS within 2 hours of my phone call. Excellent Service. I will definitely shop there again!!!"
"A big thanks to Heidi Wheeler and the staff at Power Max for their help. Thanks to their selection of preowned Apple computers I now have an Apple iBook that has the features I want at a price I can afford. Service was fast. I had a UPS tracking number and a link that made checking on shipping status one click away. When I recieved my package, I emailed a confirmation and a quick thank you. Though the deal had been struck and the money exchanged, Ms. Wheeler took the time to respond. I like the personal touch. It was indeed a pleasure doing business! Thanks again!"
"This store has an excellent reputation for good service.
I found that PowerMax is really fraud-prevention oriented. Each time I thought my order was ready for shipment (after a phone call with Heidi Wheeler and after an email exchange with the Verificator system) I got no status update on my order.
I have had a miserable experience wondering over the weekend whether the Fraud Detectives would approve charging my MasterCard.
The verification process for me was not quick, easy and painless.
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Later comments:
I did eventually find out from PowerMax that my use of a credit card was in fact declined by the (Fraud Sciences) Verificator system. This system makes errors, and I suffered the inconveniences of both the delay and a forced prepayment."
"Cheater. They never give u the rebates. Asked me to send the rebate copies again and again, and finally told me the rebate sent out. But I never received the rebate!!!!"
"Ordered a mac mini and emailed both sales and Gary Mead, my sales rep if they did price matching since I saw the same product for about $35 less and provided a link. Received no response to this inquiry whatsoever. Received several emails processing my order as quickly as possible, but absolutely no response to my question regarding price matching. A simple yes or no would have been professional, but nothing. Question was simply ignored. Seems like sales is more interested in pushing the purchase through than answering a simple question."
"I've made several purchases, from CTO Macs to peripherals, and I've used their Mac trade-in program. In all cases, great customer service. In-stock items shipped quickly, good communication re: ship dates for CTO Macs. Highly recommended."
"I purchased 3 $100.00 keyboards Thursday. I was told the order would be processed the day I placed the order and shipped Friday. I paid for over night deliver so they should have arrived the following Monday.
THEY ARRIVED FRIDAY!
I had problems with one of the devices (not PowerMax's fault). I emailed them, they sent me an SMA number and turned around the replacement in remarkable time.
Brooke and Andrew ... these guys perform real customer service.
I will shop here again. For sure!"
"Product was advertised as in stock, but was unavailable / discontinued. However, I was very pleased with their customer service (Heidi), prices, Website, and capacity to ship to Canada."
"PowerMax was just SUPER! I had a G4 1.33Ghz iBook that they took in as a trade toward a new MacMini 2.0 Ghz Core Duo with 1Ghz of RAM. The only part that took a little while was to get the trade in to clear, but that was to be expected and actually took LESS time than they advertise.
Anyway, once I got the credit, my awesome Mini showed up only 2 days later. WOW! I was so impressed!
Heidi was very helpful and definitely deserves props for a great buying experience.
I would definitely shop PowerMax again!"
"Fanatastic Seller, Matched Apple price and had a rebate to boot. Computer shipped pretty quick with BTO option. Not happy with UPS for nondelivery- had to pick it up late in day.
I was offered a fair trade in on my old IMac, credit posted within a couple weeks. I would shop here again."
"A smooth transaction and trade process with friendly and responsive staff, and very reasonable trade-in rates. Highly recommended."