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Product & services pricing
4.65/5
Chance of future purchase:
4.77/5
Shipping & packaging:
4.81/5
Customer service:
4.62/5
Return/Replacement policy:
4.50/5

Verified
5/5

2024-07-11

Best quote from all resell services

"The SYM experience was great. They gave my 2019 Intel MacBook Pro the highest resell quote I could find.
"

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Rep reply posted 2024-07-11
A rep from SellYourMac, OWC_Michael , has responded:


Thank you for sharing your experience! We're delighted to hear that you received the highest resale quote for your 2019 Intel MacBook Pro with us. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-07-11

Impressed with honesty and transparency

"They kept me updated throughout the process. Most of all, what was really impressive is that they found out the specs of my iMac were better than I had noted, and they increased the payout! They are so honest! I would not hesitate to sell again and I definitely would recommend them to a friend."

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Rep reply posted 2024-07-11
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a positive experience with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-07-06

No Surprises

"The process was smooth, customer service was responsive, and there were no surprises - I received what I was quoted. Very pleased with SYM."


Rep reply posted 2024-07-08
A rep from SellYourMac, MacSalesJM, has responded:

“So glad to hear your experience was great! Please do not hesitate to reach out if you need anything further!”


Verified
5/5

2024-07-03

Smooth process and great customer service.

"The process is very easy, from the quote to the shipping. Once they receive the device, they let you know about every step. Communication is great. This is first time selling a device, after I helped my friend sell their device as well. Prices are fair. Payment is very quick. If there are differences between the original quote and the final amount, you will be told ahead, and given reasons. Regardless, this service is excellent if you want to sell you Mac device for $. "

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Rep reply posted 2024-07-03
A rep from SellYourMac, OWC_Michael , has responded:

“It sounds like you had a fantastic experience selling your Mac device! The seamless process, clear communication, fair pricing, and quick payment are definitely impressive. It's great to hear about your positive first-time experience with this service, especially after helping your friend sell their device too. Thanks for sharing your feedback! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-07-02

Trust OWC to do it RIGHT

"OWC made the entire process quick, and simple. I Communication was exceptional. Payment was fast, and exactly what we agreed upon.
Trust is important in this type of transaction. That’s why I chose OWC.
"

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Rep reply posted 2024-07-02
A rep from SellYourMac, OWC_Michael , has responded:

“Thank you for your wonderful feedback! We're delighted to hear that you had a quick and simple experience with us, and that our communication and payment process met your expectations. We appreciate your trust in OWC for your transaction. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-30

"Easy Money" (John Connor from T2)

"I just wish I had tried SYM first. I looked into two other online trade-in / resellers and a local pawn shop. SYM beat their trade-in values by 147-312% (with the pawn shop being the lowest).
The iPhone XR I was selling was truly in excellent condition and in the original box with accessories. Wanting no hassles, I removed the screen protector, cleaned the speakers and charging port, and wiped it down.
Shipped it out on Friday (following all of their instructions, such as including a second copy of the shipping invoice inside the box), got an email they'd received it Monday, and another Thursday that the PayPal funds had been transferred. I am very happy with how smooth and easy it was, and that it didn't require setting up an account with another id/password to deal with.

Your experience may differ depending on the condition of the device, whether your clean, if it includes the original box & accessories, if you honestly assess the condition, and follow all of the instructions, etc.
"

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Rep reply posted 2024-07-01
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for sharing your experience! We're thrilled to hear that you found SellYourMac's trade-in process smooth and easy, and that you received a great value for your iPhone XR. Your detailed steps on preparing the device and following instructions are very helpful for others considering this service. We appreciate your recommendation and are glad you didn't have to deal with additional account setups. Enjoy your extra funds!”


Verified
5/5

2024-06-30

Perfect experience reselling my Mac

"Don’t hesitate to resell your Mac with these folks. They made it easy, quick, and fair. I highly recommend!"

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Rep reply posted 2024-07-01
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for your feedback! We're thrilled to hear that you had a perfect experience reselling your Mac with us. We strive to make the process easy, quick, and fair for our customers. We appreciate your recommendation! https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-30

Easy peasy

"Great experience and fair return "

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Rep reply posted 2024-07-01
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you so much for taking the time to provide your feedback. It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-30

Really Easy!

"Very easy experience. Very happy with the Mac I bought. The interface to sell my old Mini was detailed and easy to navigate. Sent the unit in and had my check very quickly. "

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Rep reply posted 2024-07-01
A rep from SellYourMac, OWC-Celeste, has responded:

“We're delighted to hear about your positive experience! It's great to know that the process was easy and efficient for both purchasing your new Mac and selling your old Mini. Thank you for choosing us, and we look forward to serving you again in the future!”


Verified
5/5

2024-06-22

Easy and hassle free

"I’m was sincerely impressed with how streamlined the process was. Would sell to them again in a heartbeat "

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Rep reply posted 2024-06-24
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience working with our team at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-06-21

Outstanding Product and Price - You can't go wrong

"Checked by iPad to see what it would be worth. This was fast, easy and a better price than expected.

Sent and it was received sooner than expected and processed within days of receiving my device.

This company is the best out there today!

Thank you!
"

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Rep reply posted 2024-06-21
A rep from SellYourMac, OWC_Michael , has responded:


Thank you for your glowing review! We're thrilled to hear that your experience with us exceeded your expectations. Your satisfaction is our priority, and we're delighted to have provided you with fast service and a better-than-expected price. We appreciate your recommendation and look forward to assisting you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-17

Excellent Job

"Was fast, efficient with great support.

Thank you.
"

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Rep reply posted 2024-06-18
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience with our partners over at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-06-17

Spectacular service

"I was offered a very good price, requested a shipping box, which arrived promptly, easily shipped the unit and received my payment extremely quickly. I am very happy with this transaction, and will recommend this service to anyone looking to sell a Mac quickly and easily"

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Rep reply posted 2024-06-18
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the wonderful feedback. It is great to hear that you were offered a good price for your machine and that the experience was simple working with our team at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-06-17

Easiest experience ever

"Very upfront and simple. Easy interface allowed a quick and honest quote based on my computer’s specs.
Immediate response after shipping to them with great communication during each step of the process.
"


Rep reply posted 2024-06-18
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for sharing your experience! We're thrilled to hear that you found our process straightforward and transparent. Providing a seamless and efficient experience, from obtaining a quote to receiving updates throughout the process, is something we prioritize. Should you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your business!”


Verified
5/5

2024-06-17

Excellent service

"Communication was excellent on the entire process.. It was simple and efficient and I will definitely be using them again "

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Rep reply posted 2024-06-18
A rep from SellYourMac, OWC-Celeste, has responded:

“It's fantastic to hear that you had such a positive experience with our service! We strive to ensure clear and effective communication throughout the entire process, making it simple and efficient for our customers. We look forward to serving you again in the future. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”