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Product & services pricing
4.57/5
Chance of future purchase:
4.62/5
Shipping & packaging:
4.64/5
Customer service:
4.44/5
Return/Replacement policy:
4.35/5

Verified
5/5

2024-08-29

Wanda The best place to sell your Mac!

"Great company! Great opportunity to sell Macs that I no longer need. I got very good prices and excellent service. I highly recommend SYM"

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Rep reply posted 2024-08-29
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience selling your Macs through SYM and that you found the service and prices to be excellent. We appreciate your recommendation and look forward to assisting you again in the future! ”


Verified
5/5

2024-08-29

Sold my mac mini

"Service was excellent, very quick and responsive. I was a bit disappointed that quote dropped from the original due to minor scratches, which is a reminder to keep equipment in good condition and protected as I use! "

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Rep reply posted 2024-08-29
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a great experience working with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-08-26

Simple and Easy

"The provided shipping label and constant email communication made selling my iMac simple and easy. It would have taken me much longer to find a buyer and sell it myself. I was paid quickly after they received my computer."

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Rep reply posted 2024-08-27
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for your review! We're glad to hear that the provided shipping label and our communication made the process of selling your iMac simple and easy. It's great to know that we could help save you time and ensure you received your payment quickly. We appreciate your trust in us! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2024-08-23

Super Easy Process!!

"I tried selling my iMAC Pro on Ebay with no luck. Apple didn’t offer me much so I figured let me try SellYourMac.com. I was a bit skeptical because my MAC was in pristine shape and for the condition I selected “excellent, like new” - however, I was worried that they would downgrade the rating and reduce the quoted price. However, that did not happen and the quoted price was the final price. Most importantly, SYM made the process incredibly easy - providing boxes, clear instructions and pre-printed labels. SYM kept in contact via email during the entire process. Payment was prompt via PayPal. I highly recommend SYM and would do business again!!"

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Rep reply posted 2024-08-23
A rep from SellYourMac, OWC_Michael , has responded:


Thank you for your fantastic review! We’re thrilled to hear that our process exceeded your expectations and that you were satisfied with the price and service. It’s great to know that our easy-to-use system and prompt payment made your experience smooth. We appreciate your recommendation and look forward to assisting you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-08-16

Easy Peasy

"Had two apple devices to sell. One Mac Air , one iPad mini. It was sooooooo easy to work with SYM to get them sold ! They sent the address labels and we received a check in less than 7 days !
Thanks SYM
"

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Rep reply posted 2024-08-16
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for sharing your positive experience with SYM! We're thrilled to hear that the process was easy and efficient, and that you received your payment so quickly. If you have any more devices to sell in the future, we’ll be here to help!”


Verified
5/5

2024-08-10

great experience

"reasonable offer, and valid for many weeks, giving me time to get my act together"


Rep reply posted 2024-08-12
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you received a reasonable offer and a great experience working with our team at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-08-05

Great Selling Experience

"Best price available for equipment, communication and process was clear and easy, and very quick! Thank you!"


Rep reply posted 2024-08-05
A rep from SellYourMac, OWC_Michael , has responded:

“Thank you for your kind words! We're thrilled to hear that you found the best price and that our communication and process were clear and quick. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
2/5

2024-08-02

Don't expect given price

"I shipped my laptop quite neatly packaged, they then reached out to tell me there are scratches on the screen reducing the value. They put insurance on the item, they make you use their pre-paid label which UPS will not allow insurance on. So, TLDR, you're just screwed :) Probably will just sell it myself locally next time."

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Rep reply posted 2024-08-02
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the honest feedback. We are sorry to hear that your experience with our SYM team was not as positive as we hoped for our customers. We shall pass along this feedback to that team so we can improve our service in the future. ”


Verified
5/5

2024-07-15

Revieew SYM

"Great & fantastic experience, Ease of requesting & saving quote. Quick access to shipping label. Fast review & testing of equipment.
Fast receipt of Final Check. Thank You.
"

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Rep reply posted 2024-07-15
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a fantastic experience working with our team at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-07-11

Best quote from all resell services

"The SYM experience was great. They gave my 2019 Intel MacBook Pro the highest resell quote I could find.
"

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Rep reply posted 2024-07-11
A rep from SellYourMac, OWC_Michael , has responded:


Thank you for sharing your experience! We're delighted to hear that you received the highest resale quote for your 2019 Intel MacBook Pro with us. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-07-11

Impressed with honesty and transparency

"They kept me updated throughout the process. Most of all, what was really impressive is that they found out the specs of my iMac were better than I had noted, and they increased the payout! They are so honest! I would not hesitate to sell again and I definitely would recommend them to a friend."

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Rep reply posted 2024-07-11
A rep from SellYourMac, OWCAmanda, has responded:

“Thank you for the feedback. We are glad to hear that you had a positive experience with our partners at SYM. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2024-07-06

No Surprises

"The process was smooth, customer service was responsive, and there were no surprises - I received what I was quoted. Very pleased with SYM."


Rep reply posted 2024-07-08
A rep from SellYourMac, MacSalesJM, has responded:

“So glad to hear your experience was great! Please do not hesitate to reach out if you need anything further!”


Verified
5/5

2024-07-03

Smooth process and great customer service.

"The process is very easy, from the quote to the shipping. Once they receive the device, they let you know about every step. Communication is great. This is first time selling a device, after I helped my friend sell their device as well. Prices are fair. Payment is very quick. If there are differences between the original quote and the final amount, you will be told ahead, and given reasons. Regardless, this service is excellent if you want to sell you Mac device for $. "

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Rep reply posted 2024-07-03
A rep from SellYourMac, OWC_Michael , has responded:

“It sounds like you had a fantastic experience selling your Mac device! The seamless process, clear communication, fair pricing, and quick payment are definitely impressive. It's great to hear about your positive first-time experience with this service, especially after helping your friend sell their device too. Thanks for sharing your feedback! Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-07-02

Trust OWC to do it RIGHT

"OWC made the entire process quick, and simple. I Communication was exceptional. Payment was fast, and exactly what we agreed upon.
Trust is important in this type of transaction. That’s why I chose OWC.
"

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Rep reply posted 2024-07-02
A rep from SellYourMac, OWC_Michael , has responded:

“Thank you for your wonderful feedback! We're delighted to hear that you had a quick and simple experience with us, and that our communication and payment process met your expectations. We appreciate your trust in OWC for your transaction. Please feel free to contact us if you have any further questions, comments, or concerns. 
https://eshop.macsales.com/Service/”


Verified
5/5

2024-06-30

"Easy Money" (John Connor from T2)

"I just wish I had tried SYM first. I looked into two other online trade-in / resellers and a local pawn shop. SYM beat their trade-in values by 147-312% (with the pawn shop being the lowest).
The iPhone XR I was selling was truly in excellent condition and in the original box with accessories. Wanting no hassles, I removed the screen protector, cleaned the speakers and charging port, and wiped it down.
Shipped it out on Friday (following all of their instructions, such as including a second copy of the shipping invoice inside the box), got an email they'd received it Monday, and another Thursday that the PayPal funds had been transferred. I am very happy with how smooth and easy it was, and that it didn't require setting up an account with another id/password to deal with.

Your experience may differ depending on the condition of the device, whether your clean, if it includes the original box & accessories, if you honestly assess the condition, and follow all of the instructions, etc.
"

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Rep reply posted 2024-07-01
A rep from SellYourMac, OWC-Celeste, has responded:

“Thank you for sharing your experience! We're thrilled to hear that you found SellYourMac's trade-in process smooth and easy, and that you received a great value for your iPhone XR. Your detailed steps on preparing the device and following instructions are very helpful for others considering this service. We appreciate your recommendation and are glad you didn't have to deal with additional account setups. Enjoy your extra funds!”