"I changed to this company from one that wasn't being reliable. Got the order here when they said, actually it was day early! I'll be using them again if I need another nebulizer. :)"
"Great customer service each time"
"Order was filled quickly and arrived in a timely manner. "
"Ordered headgear and a couple cushions. They arrived in a timely manner."
"I ordered two packages of CPAP filters. The website advertisement did not say how many filters were in a package. Based on the price of one package, I presumed there were more than one filter per package. There was only one tiny filter per package at a price that was too large to warrant another order in the future! On top of the huge price, your company charged shipping. My package arrived two days later than the expected date your website predicted. You lost a customer!!!
"
"James Curles' attention was great"
"Ordering was easy & quick, order arrived very soon, product was just as described... Product also works just as it should, without ant problems... Product is very good & would purchase again & also would recommend it to anyone in need of it.."
"It was very helpful and explain the products in a manner i could understand"
"Customer service just called to let me know they are overnighting the balance of my order!"
"James was very helpful and pleasant "
"Easy to navigate and good product choices "
"This is a great service and it gives me the products I need to keep me safe."
"Sarah was very helpful and answered several questions that I had. This resulted in my purchase of several hundred dollars worth of cpap equipment and supplies. Thank you Sarah!"
"Excellent Attention James"
"Cpap was delivered to a wrong address. When I contacted customer service they said it was some dispensary in NYC and that I should try to contact them myself "
“Hello,
We received the shipment from the wrong address back and overnighted you a replacement last week. Please let us know right away if you had not received it.
Warm regards,
The Sleeplay Team”
A rep from sleeplay, SleeplayTeam, has responded:
“Hello,
We apologize for the negative experience you had. We tried to reach out via email previously and have not heard back.
We are sorry if the quantity of the item you purchased was confusing. On the product page, we have a drop down with different quantities for item ranging from 1-12 but we understand it can easily be overlooked.
We do offer free ground shipping on orders of $99 or more to the continental US.
Warm regards,
The Sleeplay Team”