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Product & services pricing
4.04/5
Chance of future purchase:
3.99/5
Shipping & packaging:
4.16/5
Customer service:
4.11/5
Return/Replacement policy:
4.09/5

Verified
5/5

2024-06-20

5-star service and great price

"I called and spoke with James. He answered all my questions and provided good recommendation.
5-star service
"

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Verified
5/5

2024-06-20

In and out! Great selection!

"I do recommend, great service and selection "

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Verified
5/5

2024-06-20

Just what I needed

"The Ultra Mirage mask cushion is no longer available from ResMed. Hope I can continue to get supplies from your company"

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Verified
5/5

2024-06-19

Great service.

"Great service experience."

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Verified
5/5

2024-06-18

Excellent

"Great Constumer services Very helpful "

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Verified
5/5

2024-06-18

Customer Service

"Quick and pleasant experience with James, I recommend Sleeplay 100% for a great experience!"

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Verified
5/5

2024-06-17

Easy ordering for needed replacement

"The process for buying a new CPAP was so simple with Sleeplay. Since we only needed a replacement, no prescription was necessary and they set the machine to auto set for us. Was shipped in a timely manner and we received it quick. Nice to finally have a machine that works properly again! Oh and can’t beat the price discount as well!"

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Verified
3/5

2024-06-17

Slow shipping

"Ordered and sent everything in as requested. Over 2 weeks latter I call they are waiting on the Rx, I had scanned that in and sent it with the initial order documents. While on the Phone I was told that no Rx had been received I countered with date sent and had my order shipped the next day. Poor follow up on orders. "

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Verified
1/5

2024-06-17

ShIp time

"Shipping. I have not received the product and you’re asking for a review?"

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Rep reply posted 2024-08-21
A rep from sleeplay, SleeplayTeam, has responded:

“Hello,

It was great speaking to you. I am glad we were able to clear the misunderstandings and confirm you did receive your order on time from us and nothing was missing!

Please do not hesitate to reach out to us for any assistance.

Kind regards,
The Sleeplay Team”


Verified
4/5

2024-06-16

U “WERE” Great! But then?

"Had my order ready to go but it said I had 220 or more “Reward Points”, so I used “200” to get money value!
(Was $10 or $20)
When I was about to checkout, it NEVER SHOWED ANY MONEY CREDIT FOR THE 200 POINTS I WAS ATTEMPTING TO USE?

However it said to “get reward points ??”
Well, FYI….I had 200+ Points and used 200 but the final checkout never showed the credit for them? Nada! “$0”!
I was not going to just say forget it, why would I after ordering several times from your company and not being able to?
We “HAD” a great relationship going?
So I called the number shown and left a vm stating basically what I just said, and expected a response by the next day with my credit showing for $20 I felt?!
Please check the total $ I spent from ALL of my paid invoices please?
So about 2 or more weeks later all I received was a reminder that my Cart still had merchandise in it?

So I am still hoping to hear from you folks but not looking too good now?!

Thank you
Sincerely
Dr. Michael Schroeder
“schrodoc…………..

"

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Verified
5/5

2024-06-16

Very good.

"Nothing special.. Good as it should be. "

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Verified
5/5

2024-06-14

Fast and knowledgeable

"James was able to find the right style and fit, I was in a out in 30min
"

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Verified
5/5

2024-06-14

AIR MINI

"have wanted a small travel CPAP but due to cost I opted not to buy one. Recently while looking I came across Sleepily. They had a good price on the Air Mini plus a 25% discount. Could not resist buying. I first called the company and spoke with a live person who was very courteous and explained what I would need to buy. I then purchased the Air Mini. Called my physician to have him fax an order to Sleepily. Within less than 24hrs the order was shipped. I received it in a timely manner. Today I set it up and can't wait to try it tonight. It is a great size to travel with."

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Verified
5/5

2024-06-11

Excellent customer service

"James went further to deal with manufacturer on my behalf and made sure I could return my faulty CPAP. "

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Verified
1/5

2024-06-10

No urgency to fix problems

"The power supply for my cpap machine no shipped with my machine. When I contacted customer service it took them almost 48 hours to ship it to me and then they didn't send it overnight. So I had my machine for more than a week before I could even use it. Why they refused to expedite the shipping on the power supply is beyond me.

Very disappointing after spending a couple grand for the machine.

I will be getting my ongoing supply needs somewhere else.
"

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