"The reason it does not get a five star rating is because the sensor connection to the chamber is not well designed in my opinion. "
"I highly recommend Sleeplay. Each and every person I have spoken to is attentive, caring, and informative. One call or email ends in a one and done interaction and a smile on my face. A+ customer service experience each time. Kudos!"
"Unit works well. Product was "as advertised". Thank you!"
"Cannot thank you enough for all the wonderful support and communication thru my test and follow up. The assistance in selecting the correct machine and mask also was greatly appreciated. "
"I received 4 invitations to leave reviews of the products I purchased from Sleeplay. Every time I tried to leave a review, the link to send in the review would not respond to my clicks. I called the company once and emailed them twice to fix this error but no one responded. Consequently, I did not receive the $10 gift cards that were promised with each review. If you are going to solicit reviews, you should make sure the process works and, if not, you should at least respond to the customer's calls or emails requesting the process be fixed."
"I did not order the recurring item, but it is still charged. I tried to reach the customer service through chat and email, but no response or just reject and to other staff, but no response at all. Just terrible! I tried to remove my payment methods, but no way to remove!"
"I ordered several items from Sleeplay at very good prices. I had one issue, but it was resolved quickly by Sleeplay. Highly recommended!!"
"Dealing with Sleeplay couldn’t have been easier. My Dr. didn’t give me a written prescription, and Sleeplay worked with the Dr to complete the purchase. The CPAP machine is working great. I had the previous generation CPAP, and didn’t realize how much my old machine was in need of replacement until I started using the new one. The new CPAP arrived at my door 1 day after ordering. I couldn’t be happier with Sleeplay."
"They understood my needs and provided the best solution!!
Personal attention the best! "
"Everything was smooth with my order. Arrived quickly. Pricing was excellent compared to other sites. Highly recommend"
"I am new to using a CPAP so I couldn't remember which mask I had last ordered by the model. They had it on file and told me and sent the link that would take me rohht to it. Easy peasy."
"James was the best. I scheduled an appointment with him and he was super helpful and encouraging. James was thorough and compassionate. I so appreciated his help and support of my therapy.
"
"Quick and helpful! Great discounts and rewards."
"Does exactly what is expected"
"as advertised. Thank you"
A rep from sleeplay, SleeplayTeam, has responded:
“Hi, thanks for reaching out!
I see you tried to reach out to us on Sunday while we were closed so we were unable to speak to you at that time. We apologize for the inconvenience. I also see that on Sunday you were able to cancel your subscription that you had signed up for in June. We totally understand that subscriptions are something that are easily forgotten about. I've gone ahead and sent you a return label to send back the item so we can issue you a refund for it!
Kind regards,
The Sleeplay Team”