"No help from customer service"
"Stacy understood my needs 100%, advised on availability and acted swiftly to get my order out the same day as my current CPAP machine has failed , fantastic service!!"
"Being a new customer, I originally bought a replacement for the CPAP mask that I currently used. The next day I "discovered" a mask style that was a better fit for me. I made one call and explained my situation. The order was swapped to the new mask style, an additional discount that become active was honored, and adjustments were made to my charge card for the lower pricing. All of this without changing my delivery date. I love my new mask style."
"quick and accurate order. website was straight forward. Wish they took insurance"
"Sleeplay was excellent in fulfilling my order, correctly, quickly and promptly. I ordered a mask that is giving me difficulties however they have no fault in that. Highly recommend and will be using again."
"Needed a 2nd machine for our lake house. Got a great deal on Labor Day sale. It works better than my original ( connects to cellular) so it is now my main machine! Thank you. "
"Excellent, you are! Thanksyou"
"They were excellent in resolving my issues."
"I’m new to this treatment, sleeplay have made it easier comfortable and very supportive, they have answered my questions, provides me recommendations and support behind it, I am very grateful for their support! Professionalism! And understanding! A+ "
"I have used it with both my Air-Mini and my Air-Sense 11 and it works great! I have used Sleeplay on a number of occasions and have always found them to be very attractive to my questions and needs. I highly recommend them!"
"Ordered airsemse 11 a month ago and it still hasn’t come. Reached out to the company and got zero response (?)"
"stellar customer service. Made an error in my on line info and my phone call was responded to instntly after hours nad order corrected immediatetly. "
"I ordered a whole new cpap set up. My RX got lost along the way and James figured it out and got everything shipped in an hour. Thanks for the help and I would use them again."
"Perfect size and great to travel with. Plus it works great! "
"Product works great, staff were very helpful and shipping was fast"
A rep from sleeplay, SleeplayTeam, has responded:
“Hi,
We apologize for the delay in shipping your order. When we processed your prescription, we missed a step causing the delay. When we received your inquiry about your order, we noticed the missed step and corrected it right away and shipped the order with overnight shipping. Per the tracking, we show it was delivered July 23rd. Please let us know immediately if you still did not receive it.
Again, we apologize for the delay and the inconvenience due to our oversight. We hope you will shop with us again to give us a chance to show you we that we do value you!
Kind regards,
The Sleeplay Team”