"thank you for your excellent knowledge and advice-- i came away well informed. you sold me just what i needed and not more, excellent"

"I have used Travelex in the past, and I have asked for reimbursements for problems in different trips. For the most part they have been quite good, and they reimbursed me expenses with little hassle. The only time I had problems was when both my partner and I were insured under the same policy: We had different claims (mine for a delayed flight, his for a need to return to work earlier than expected) but I had to wait until he submitted all the documents for his refund before I could get my refund. Since then, we contract separate policies so that the problem will not happen again. But all together, I trust this company. "

"Tony, a Travelex representative, helped me reschedule coverage due to trip postponement because of Covid-19. He reflected flexibility and understanding in handling my request. I was so impressed that I immediately purchased insurance for a different upcoming trip even though the tour operator for that trip uses/recommends a different company. We have also used Travelex to obtain foreign currency before leaving the US. We also found this very convenient because we did not have to immediately find a currency exchange bureau immediately upon landing in the foreign country."

"I got sick and had to cancel my trip one day before flying. I filed a claim, got an email back with a form to fill by my doctor and what was required to proceed then got my trip reimbursed very quickly. Hassle free and very easy."

"We have used Travelex for many years and they are an excellent company. They make it easy to get coverage and deliver on what they promise. Terrific customer service! We highly recommend them."

"Wondering if you sold to another company. Could not find a field to designate a beneficiary. Why did you change application? Probably some “Brainiac” who doesn’t realize simple and easy is better than his/her new and better way. Very frustrating ."

"Site was user friendly; appears to be comprehensive coverage. Only thing negative is that it is very pricy. Hopefully, it will be as hassle free if I need it before or during my trip. "

"I've have used Travelex in the past many times with no problem. When my wife and I travel by air, we take a policy and make the breeder of our two dogs the beneficiary. The new website does not permit that. I called the Help line and was told to get the policy and contact Customer Solutions and they would modify the policy and send me a policy showing the breeder as the beneficiary. I sent an email requesting this change on April 16th. To date, I have received nothing."

"We have used Travelex multiple times in the past because it has good coverage for the cost. We've never needed to file a claim so I cannot comment on their process. Unfortunately, after purchasing this insurance for this trip, I did find a better deal elsewhere so I will be shopping around again the next time we need travel insurance. Hope they are still competitive then!"

"Excellent service and coverage"

"Bought your insurance on two flights scheduled for the Christmas Holidays.. I am 79 years old and when the Government Health Officials recommend you not fly, I thought that was reason enough to cancel. I went through the process, including scanning 11 pages. I was denied due to exclusions that meant that I canceled for no acceptable reason. I was unaware of another policy that could have been purchased that says for ANY reason.. I am extremely disappointed and was planning on meeting my newest great grandchild and now when I do get the vaccine and feel safe, not sure I will have the money to do the trip,
Berkshire Hathaway has been less than caring in my opinion and I would never deal with them in the future.
I see where another customer said that they canceled for the same reason and had no problem.
Do I have any recourse?
"

"The claim process is very simple. "

"I booked a trip to Israel, however my mother became very ill a week before departing. I had to cancel. Travelex was very helpful in helping me through the process. "

"All expenses approved without problems, I can trust the company for every trip I will make from kw on."

"Travelex was so helpful during my experience to get my money back for a 4 week trip to Europe that was planned for June 2020. We had purchased cancel for any reason insurance before the pandemic and got the promised 75% back in September 2020. Thank you, Travelex! I will be using them for all my future travel insurance needs."