"Received the Order within a few days. They provide very fast shipping. I purchased an Open Box Item (ION Premium Drum Kit for the PS3). The Cymbals were missing from the box. I called customer service and they said they would replace the Open Box Item for a Brand New Drum Kit. I received the UPS information right away and shipped back the product back to them on their dime. I have not received the new Drum Kit but trust it will get here in a couple of days and as advertised.
Although there was a small mishap with the missing parts, their customer service was outstanding and was willing to replace the Open Box Item with a new item no questions asked.
Will definitely buy from them again."
"Great product, fast shipping, came as advertised. No complaints"
"The service, expertise and good people you have are outstanding. Because of you 4 payment plan option I am able to get the things I need to perform professionally. Great stuff !"
"What can I say? I ordered a guitar amp on Saturday, got approved for the four payment plan and received the amp on Wednesday with no damage and the dhipping was free. Yes, I will use zZounds again, and again, and again."
"Everything was OK.
It was so fast, even with ground shipping.
Thank you"
"On Nov.28, 2010 I ordered three items from zsound. I was sent an email immediately following the order & several more followed. On Dec.1,2010 the items were delivered to my home!
Thank you, I will be making additional purchases in the future!"
"very accurate representation of the product & swift delivery. I am very satisfied"
"I have ordered from Zzounds several times from 2008 to now (12-2010). They have always been great with fast shipping and so far no duds in the product line or shipping process. I always look to them first when buying music equipment online. Have ordered many times factory resealed and scratch and dent items, saved a lot of money, and never gotten something that did not work."
"I ordered a warehouse resealed M-Audio 2496 PCI sound card... warehouse resealed means thy scotch taped the box on a previously returned product... after three hours experimenting with every possible setting I finally got the 'used' card to work for ten minutes on one channel before it quit... definitely defective... cost me $10 extra for a 'new' replacement from zZounds for a product with an advertised lifetime warranty. Customer Service explained they make every attempt to 'test' returned products... I highly doubt the credibility of that statement from this experience. zZounds did absorb my return shipping but now I'm waiting another week for my sound card. Very, VERY disappointed with the waiting and waste of my valuable time."
"fast free shipping!!!! Everything was perfect.
No problems. I will keep shopping here!!!"
"I am extremely satisfied with the products that I ordered from zZounds.com. I phoned the company and spoke to a representative to let them know that I had never received an order so efficiently and expeditiously. The products are a Christmas present for my son and I know that he will be pleased as well. Thank you again zZounds."
"zZounds was completely dishonest with me throughout the whole transaction. I ordered a digital piano from them that they said would ship via UPS Ground on the same day that my credit card was billed. I asked for tracking info, they said there was none but it was ok, my package will arrive within 3 to 5 days. 5 days pass and no package.
I emailed them again, now they said it will ship via freight carrier but still no tracking info. I wait a few more days, still no package. I emailed then saying that I want my purchase refunded and I would be happy to buy the item from another store.
Then lo and behold, I receive an email with tracking info. And guess what, they only shipped my item WHEN I THREATENED TO CANCEL MY ORDER. I will never ever deal with this store again and I will advice all my friends to do the same."
"Ordered a keyboard for my son for Christmas. Zzounds beat the lowest price I found and provided free shipping! I could not believe how quickly I received the item. Great place to order from. I am very pleased with this purchase. "
"Always GREAT service!!! Items in stock, never have to ask for a tracking number, follow up e-mails and if I did have a question, it was answered in a timely fashion. Oh YEA!!! Love the pay as you play option too!!!"
"Best internet store I know. I am buying goods online for about 15 years and know what I am talking about. Best prices, super fast shipping and products exactly as described! I am very satisfied and definitely will recommend this store to my friends. Thanks guys for outstanding service!"