"Order came faster than expected and they beat the best price I could find. What more could you want?"
"zZounds has a longstanding reputation for quality service and large inventory as an online music store. I needed specific type of audio cables for a project. zZounds had a variety in stock at a terrific price."
"zZSOUNDS provided an amazing offer I could not refuse. I chose their pay as you play plan which does not charge me any interest on my payments! This option allowed me to continue to produce music as well as put food on the table for my family! The standard shipping came within two days. Overall you cannot beat the affordability, fast shipping, huge variety, and the pricing that zZSOUNDS offers. I am definitely making my future purchases from them! Thank you zZSOUNDS!!!"
"ZZounds is the only company in the world that is just so good that I want to give them all of my money! I mean seriously, the customer service is great (especially the live chat), the return policy and the process of doing that is as painless as it could be. I just ordered several items with regular free shipping (3-5 days), and it was here in TWO DAYS. With any other company, I would have selected two day delivery, as I was anxious to get the package, but I knew what zZounds was capable of.
They are simply the best overall place to get musical instruments. The only thing remotely negative I have to say about them is that their selection is not on the level of, say, Musicians Friend (but MF has, like, EVERYTHING!), so I had to get stuff from other sites to complement my zZounds order. Where this company really shines is the Play As You Pay option, where if your order is over $350, you can choose to pay in four equal installments, and they ship it to you after the first one. And now you can choose that option online, instead of having to call in. I'm way too cheap to buy $400 worth of stuff at one time, but over four months...man, I didn't even blink at my shopping cart."
"My son loves the new Zlidjian Pitch Black cymbal! The sound is pure and clear - and we couldn't have asked for a better price from a better vendor! Thanks!"
"Musical merchandise vendors can be hit or miss, and more often or not, they're "miss." But I'm highly impressed with the performance of Zzounds. They ship extremely quickly and provide a tracking number. Even better, my fragile product was not double boxed, but TRIPLE boxed. I couldn't be happier about that. These guys care about their customers. They also have an excellent return policy, if needed."
"Excellent source with unbeatable prices and in many cases Free Shipping."
"Ordered a guitar that was out of stock; was prepared to wait a few more weeks; AAounds got one in, and promptly shipped it. They showed concern for me, the customer, and were professional and most helpful. The Interest-free payment plan is another plus - easy to set up."
"Great Company to deal with. I placed an order for a guitar, and was having trouble dealing with the issueing bank for the CC refusing to verify information for me. Zzounds customer service went to great lengths to ensure that everything would be resolved, and it eventually was. So far they have had the best customer service I have ever experienced. I highly recommend them, and will likely do business with them in the future. Thanks zzounds!"
"A GREAT experience! Due to an address snafu on my corporate card, I received an email from Zzounds the day after ordering. My call to Customer Service was quick and pleasant, as the rep who helped me was nothing short of GREAT! The price for the product we purchased was very comptetitive, and we honestly would recommend this seller to everyone! Well-done, Zzounds! You've earned our endorsement!"
"The order was promptly shipped, but had a small issue on receipt where one segment of an LED was not illuminating. I contacted technical support and they suggested that it be exchanged for another one. I felt a little bad sending a 72lb box back to New Jersey for such a small thing, but I did want to have it corrected, so I did. They sent the UPS shipping paperwork promptly and as soon as the tracking number showed that UPS had custody of the box, they shipped the replacement. I just couldn't ask for any better service. Will I buy from them again? You bet!!"
"Zzound has just became my favorite online music store. Their lowest price guarantee is real. I followed the link and reported a lower price then their list price, and got an email reply in 10 minutes. Also the shipping is super fast. I got my stuff within 2 days and was super satisfied. Will definitely buy from them again and recommend this website to my friends."
"Hassle return/exchange. I purchased a keyboard, but I got defective back panel and score stand. I sent them email to ask for exchange this two items, but after a few emails, they insisted exchanging for the whole keyboard and asked me if I want to do that. Of course I don't want to do that since it is big hassle -- I have to disassemble the whole thing and put them back in the the huge box, which requires two persons' work and the heavy box is about 145 pounds. Their customer service is bad and they even didn't feel sorry at all. They got what they wanted -- I won't exchange the keyboard because of the reason above!"
"I ordered a Bluesband harp (harmonica). The price was at or below USED items on Ebay. It arrived in 4 days in excellent condition. At first, I thought it was a Buick in the huge shipping box. This is the least expensive harp that I own. I just wanted something cheap to stick in my pocket while hiking. This economy harp surprisingly plays well right out of the box."
"This is the second item I have ordered from zZounds. In both cases zZounds had the best price even with free shipping. One order I did online on a Saturday and the other on a Sunday. Even though I chose the free ground shipping I received each order the following Tuesday! Highly recommended. Will buy from them again."