"Got a Epox KT333 chipset from Z-Buy at the end of September. After much testing, I finally figured out the motherboard BIOS was bunk. It kept flashing off and restarting. I checked everything else and by some miracle, about 3 days before the 30 day period was over, the board just didn't work. I called Z-buy the next morning and told them what happened. I had heard horror stories about returning bad equipment and, having never done it before, explained the whole thing. The woman who took my call was kind and told me to hold for my RMA number and I sent it that day. Z-Buy sends everything FED EX and has an account with them so I get tracking info on my item Emailed to me. I will be receiving my new board tomorrow and am pleased. The only complaint is that they were going to charge me a 15% fee if i were to get it cross shipped which seems a bit ridiculous to me. My friend has had stuff from Newegg cross shipped for free everytime. Overall, great company to deal with."
"I've placed about 3 orders with this company and every order was shipped out the next day. (I always order late at night). No problems so far and I will probably continue to purchase from them."
"I needed a hard-to-find motherboard and an Athlon XP 2000+ to complete the computer I'm building. I sent in the order on 10/5, got an email confirmation, said the package would be shipped within 48 hours. On 10/8, I got a confirmation from FedEx with a tracking number, and the package was delivered two days later.
Besides not putting a receipt in the box, (z-buy emails them instead) I am completely happy with them. Would do business again."
"AVOID Z-BUY if you can!!! Do not be mislead by the low z-buy prices! They are onle "on the paper".
On Friday, 10/11/02 I ordered a couple of items from z-buy. The next day I received and e-mail stating that the order was shipped, but three hours later I got another e-mail claiming that the order was cancelled?!?! Anyway, after 3 business days customer service person confirmed that the order was still not shipped. I cancelled the order.
"
"Good price ($10) on a floppy drive. Shipped via FedEx for $0.50. Didn't get a shipping confirmation or tracking number, which would have been nice."
"Had my order "deleted" for no apparent reason or explaination. Googlegear and Newegg shipped out right on time much larger orders so I don't know what this company's problem is...."
"i made an order and wanted to change it before it shipped. so i sent an e-mail to order support.they did not respond in 24 hours so i sent one to sales. they said it was too late to change because it was already processed. they also did not give me the phone number i asked for. thanks to the thoughtful people here i got the number and a lady said it shipped already but could not supply me with a tracking number. you think a company would want to change in order since i was asking for a more expensive hard drive. i should have ordered from mwave like usual because they give you a phone number on the site. beware of sites that will not give out the phone number. "
"This is not the first time I order from them, but this time I was unfortunate enough to use Amex private payment number instead of regular CC # - guess what - it's been declined. Called them on Sept.4th, gave another regular CC #, it went through. However order got shipped only 2 days later - Fri Sep 6. They use FedEx Saver so it takes about 3 *business* days, got it today. "
"This was satisfactory. Ordered IBM 60 GB GXP HD and Liteon 24102B CD-RW drive and both were fine. Shipped quickly."
"Ordered a Promise Ultra ATA 100 controller card. Price was very good as was shipping. Order arrived in three business days with no problems. I would definitely consider doing business with Z-Buy in the future."
"Ordered 3 IBM 80gb drives on sept.2 was sent a tracking # at 9am sept.4 then sent this email at 3pm
Dear Customer,
We humbly apologize but the IBM 80GB 7200RPM hard drive that you ordered has been depleted. Kindly note that we have therefore cancelled the above order.
Sorry for the inconvenience was caused.
Sincerely,
WWW.Z-BUY.COM
I will most likely not be doing anymore business with this outfit well at least not for mission critical orders. Luckily this order wasn't critical or I would of been highly upset. So buyers beware this place does not have their act together. acceptable practice would of been to send me an email they were out of stock the next day but not 3 days later."
"Perhaps most people won't see this since it is only an update. But for the love of respect, ITS CHRISTMAS!!! The people that placed orders close to Christmas and actually expected their order before, should have their head examined! I got one order in only 5 days (ordered on 12-16-02, received it on 12-21-02) I was perhaps lucky with this, but I am also still waiting on a larger order placed a couple of days earlier. Perhaps a little patience is in order and some people should simply not be allowed to rate on this site. I am NOT an employee nor am I paid by Z-Buy or any other store front they use! If you would like, my email is ****@**** for the doubters. I am a Police Officer and Computer Tech. I take this site seriously and wish others would do the same. Have a Merry Christmas.
This is my first evaluation of Z-Buy, but not my first purchase from them. They seem to have this down pat and I have never had a problem with them. In fact, emails have been timely to let me know orders were confirmed, shipped or in one rare case, an item was out of stock. I will continue business with Z-Buy and recommend them to friends and customers."
"I ordered a stick of RAM from z-buy, it took a day to process, and I recieved it 2 days later. It was funny because this tiny stick of memory came in a large packing-peanut filled box, and it was bubble wrapped."
"Ordered a western digital 80gb hard drive from them. Works great and they had it well packaged. The order took 12 days to complete since I sent a money order. (CA to NY)"
"I ordered a Lite-On 16x DVD drive from them because of its low price on Pricewatch, and received it 3 business days later with no problems."