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2/5
2005-05-13
"Was able to order a quantity of 15 of an item. Within a day was informed by email that only 4 of the items were available. The order was adjusted but when I received the only order confirmation it showed 1 item being shipped. I responded by email to cancel and ordered from another vendor. Reply email stated that 4 had previously shipped (but I did not receive an email notification). Was told that an additional 1 had also shipped that day. Now I have 20 items total because I had already reordered. They shipped two boxes Fedex(free) which for this item meant they lost money. Ordering system needs to be updated and Customer Service needs improvement. I think they have a good product line and pricing but it's unlikely I'll order online without trying to confirm by phone as to qty on hand."
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Delivering products damage free
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5/5
2005-05-13
"very quick service.. and package arrrived quite well packed.."
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Speed of web site
Web site being easy to use
2/5
2005-05-13
"well, my new monarch computer has broken twice.
sent the whole thing back after it went completely dead.
its been sitting in the monarch repair "queue" for the last two weeks while the try and take of the backlog of returned computers.
spoke with someone at monarch today about the problem. he said monarch has just hired two new repair people to try and take care of the backlog.
not acceptable.
either, they are suffering from growth they did not plan properly for, or else they have been shipping junk.
probably the former.
Update: One month later, I have my computer back, and it is working fine. They tried hard to make it right. However, tech support forgot to "reseal" the harddrive before they shipped it back. I had to reformat the harddrive, and lost some data.
I still think they are growing wihtout properly planning for the growth, frankly."
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2005-05-13
"Orded an OCZ Power Supply and I have never seen such efficiency in a company. I placed the order on Wednesday morning, I received notice the item was shipped via FedEx Wednesday night, and the power supply was in my hands Friday afternoon! I had a question before I ordered and when I called, I had nearly no wait time and the associate was very helpful. If I ever have the chance to order from Monarch again, you better believe I would without thinking twice."
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Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-05-12
"First time ordering from Monarch Computers and I'm very pleased with their service and FedEx. I ordered a PSU from them that was advertised with free shipping and rebate, which made for a very good deal. My preder was placed on May 2nd and got to my door on May 5th, that's from Georgia to California in 3 days.
They kept me informed by email when the package was shipped and provided tracking number, too.
Will buy from them again in the future, and tell my friends about them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-05-12
"Great prices and great service. The product was in sealed retail packaging and was delivered promptly. Thanks."
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5/5
2005-05-12
"Amazing store! I received the mouse I ordered way before I thought it would arrive. Amazing customer service, and really great prices. I couldn't be any more satisfied!."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
1/5
2005-05-12
"I purchased an AMD A64 3000+ Venice and DFI NF4 Ultra bundle from Monarch, and I Have to say that I am very disappointed. The motherboard they shipped me that the Venice was installed in had a BIOS version dating back to 01/25/05, which could not even recognize the CPU! I had to download the latest BIOS off DFI's website and flash my own freaking motherboard just to get my computer to work. That was frustrating trying to figure out what the problem was. Thanks a lot, Monarch. That was real sloppy.
*Edit 12/06/05*
I decided to go with Monarch again, for an Opteron 144. Again, nothing but disappointment. I seem to be the only one here. I ordered the CPU on Nov 30th, and it is now Dec 6th. I have received no email regarding my item being shipped, so I had to go and check myself. My order status still says that it's processing in the warehouse, and will ship in 1-2 days. It said this 4 days ago. Normally, I wouldn't care, but these guys haven't earned any leeway from me yet. Plus, I wanted to get my item quickly, so I opted for 2-day shipping. So much for that, right?"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-05-12
"Monarch went out of thier way for a wonderful experience. Price was competitive and Joe did everything he could to hurry my order to me. Couldn't have been better. Thanks Joe!"
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Value the company offers
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Is consumer focused
5/5
2005-05-12
"Very good service, I'll do business with Monarch again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-05-11
"Purchased an OCZ Modstream PSU. This was my first purchase from Monarch and it was excellent. I will definitely purchase from them again. No tax in CA is awesome!"
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Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
5/5
2005-05-11
"Was a pleasure doing business with Monarch Computer. The delivered my Item sooner than expected. Would recommend and will do business with them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
5/5
2005-05-10
"Great service and a good price. I was very satisfied with my interactions with the employees at Monarch."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-05-10
"I got my custom build Monarch Hornet in last night... I was up all night playing games... I can't wait untill my next lan party and i show up with this rig. The local gas station is happy too, their sales of nodoze just sky rocketed :-)"
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3/5
2005-05-09
"I placed an order for some memory on May 2 and tried to cancel the order a few days later. They said the order had shipped so they cannot cancel it. I then ask if I can refuse to accept it and they said if it gets returned for any reason (even if it was not open), they will not accpet it. And if they did accept it, they will charge a 15% restocking fee even if it was unopened. There return policy sucks.
UPDATE:
They called me and clearified a few things. After reading my situation described above, they will send me a return label and once they receive the item back, they will issue a store credit for the full amount. This is much better than the 15% restocking fee but not as good as a refund. This is one of the few online stores that will not issue a full refund on unopened return items. I hate store credits. If you know 100% sure what you want and you don't make human errors, then this store has competive on memories. Although their return policy is not very good, since they called me back and were willing to work things out, I am upgrading my rating by one notch."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
1201 - 1215 of 2943 reviews
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #37 in computers & electronics
