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5/5
2005-05-21
"Good seller good company, packing was done well. What else is there to say"
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4/5
2005-05-21
"I had a problem, but it was quickly resolved by Monarch management."
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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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5/5
2005-05-20
"Outstanding service. Liked them so much this was my second order. Upgraded free shipping from ground to 2 day air. Couldn't ask for better."
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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-05-20
"I was very satisfied with every aspect of my purchse. My order was shipped promptly, it was accurate, and was received in a timely manner. I would recommend this vendor without hesitation."
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Value the company offers
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Is easy to do business with
Is consumer focused
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5/5
2005-05-20
"Thank you monarch for helping my son with his purchase"
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5/5
2005-05-19
"Gamers like I am are a short intention span having bunch of people. We are also all about instant gradification, we know this about ourselves and are ok with. LOL; Monarch is VERY friendly to my kind of people. I call, I talk to a sales rep who is smart and savy and then 1 or two days later I have my new precious in my hands."
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Is committed to quality products and services
Is trustworthy
5/5
2005-05-19
"As an avid enthusiast and moderator at one of the most popular computer forums I buy a lot of parts online. This last build I chose Monarch for my CPU and motherboard since I'd heard good reports from some of our members about the service they had received. I also wanted to make sure that I would be able to get the new A64 Venice 3200 as soon as they were released and Monarch was offering pre-orders. The combo was originally scheduled to be shipped May 6th but it actually went out on the 2nd and I received it the 5th.
The service was very professional and an e-mail that I sent regarding the order was answered promptly.
I would not hesitate to recommend Monarch to any of our members and I will use them again soon.
Nice job Monarch and welcome to the new kids on the block.
Electric Bill"
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
5/5
2005-05-18
"I wish to share with you two purchasing experiences with Monarch Computer Systems, one which actually led to the next. I first bought an AMD processor in which all aspects went very smoothly. Monarch's website was easliy navigated, and identifying and purchasing my item was very easy. However, I soon realized that I had compatibility problems with my motherboard, which led to my second purchase. There were some concerns that I raised with customer service and I want to share with you that "Chuck" in customer service went beyond what I would consider to be excellent service to help me. His actions were above that of any online retailer that I have ever experienced, and I have been purchasing in this manner for more than 15 years. I can say unequivocally, and as a frequent purchaser from NewEgg and ZipZoomFly that my buying experience from Monarch Computer Systems in this instance has been supreme."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-05-17
"Despite my order initially being incorrectly built and delivered as such, the folks at Monarch have been very pleasant and helpful. I have so far been pleased with their service and will most likely edit this review once more after the entire situation has been remedied."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
5/5
2005-05-16
"Order is taking *extra-long* to fulfil. Sent them an email on Friday(5/13) to find out status of order. Finally got a response today (5/16)--even though they say most emails are responded to within 24 hours (not business hours keep in mind)--apologizing to me and telling me order will be shipped. BTW, order was placed on Wednesday, 5/11, and it has now been 4 business days since order was placed (albeit it was placed on a Wednesday evening around 6ish I think). Waiting to see if they can give me an explanation as to why the order has been delayed for 5 days (as opposed to just a polite apologizing email telling me it will ship today).
UPDATE (5/18):
Awesome Customer Service!!! There was a manufacturer's mistake, and I was contacted (a little later than I wanted, but it was ok) and they overnighted me the item for free! Will definitely buy from them again. Just received the package today btw..."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
2005-05-16
"Monarch Computer has a good product line at great prices. I have made several purchases, have never had a bad experience. I will shop there again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall customer service
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
5/5
2005-05-14
"Cheapest Price on Ram and some motherboard. Free shipping and hadling, and no CA tax. i totally buying from again."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
5/5
2005-05-14
"As a computer techie, I scour the internet looking for the best deals available. Monarch Computer Systems beat everyone else's price for the item I was looking using Pricewatch.com. There was a descrepancy in the listed price. As it turned out, an error made by Pricewatch. None the less, Monarch not only honored the price, they beat it. The item arrived ahead of schedule and in excellent condition. The entire experience from the online purchase to customer support to customer satisfaction was a pleasant experience. They should be viewed as a template for what internet shopping should be like."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
5/5
2005-05-13
"I ordered an AMD 3200+ motherboard combo, NEC 3520A DVD, OCZ ModStream 520 Powersupply, Floppy driver, BFG 6800 GT OC graphics card, a UV reactive cable set and Nero 6.6 DVD burning software. It took 6 days to ship, including a weekend and arrived well packed. During my system setup, I discovered that a motherboard cable was missing (D-bracket 2) and that the Nero 6.6 media was defective. I made two calls to Monarch to arrange replacements. Support was outstanding with no time waiting on hold and Monarch promptly sending the replacement parts out. All in all, an excellent company to do business with."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2005-05-13
"Though there seemed to be a glitch in the inital order, Monarch went the extra mile to insure the order was complete and rushed to me. Quality professionals!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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Retailer Information
Contact:
10:00-6:00 M-F
800-611-0875
support@monarchcomputer.com
Monarch Computer Systems
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Monarch Computer Systems is ranked #37 in computers & electronics
