- STORE REVIEWS
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Merchant Member
2015-06-16
2/5
"I never got my order. Parts were out of stock that showed as available. But after 11 days of waiting for the order to ship I opted to cancel the order because the out of stock products were not due in for another five days."
Merchant Member
2012-09-09
5/5
"On spot, and responsive! Orders ship smoothly, and the customer service is very responsive. I purchased mirrors and rotors for my truck. One of the mirrors had a bad connector. Contacted auto parts waerhouse about it and they over nighted me a new mirror and paid the shipping back for the broken unit. Can't ask for anything more from an on-line seller than that."
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2011-09-15
5/5
"I had read all the negative reviews about buying an appliance from a "big box store", you know the ones about horrible customer service, sub par installers after warranty nightmares etc.. I am so glad that I went to Home Depot and picked and got the new Maytag dishwasher that I did. My old dishwasher caught on fire on a Sunday morning (yes it actually caught fire on the control board). I made the rounds between appliance stores, semi specialist stores and then Home Depot. Not only did Home Depot price match a competitor, they installed the dishwasher for $50 and waived the tax. Plus they honored my military service by taking off an additional 10% from the rest of my purchase.
The installers were on time, professional, and left my kitchen as clean as when they got there. I have paid other service people way more than that for much less professionalism.
I would definitely look at HD again for future appliance purchases."
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2011-06-03
5/5
"Purchased a Humminbird 597CI HD Xtremenavigation had the lowest available price at the time and it shipped quickly. Would deal with them again."
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2010-09-03
5/5
"Amazon, what can I say, quirky website that offers everything under the sun.
You'd be remiss not to check them out for anything you are buying, they are very competative and for myself there is no sales tax.
What I don't understand is thought process behind the "prime" thing. Considering most everything I have ever looked at qualifies for free shipping and they are fairly fast about it, why even bother paying for expedited shipping? Or is there something I am missing with the Prime deal?"
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2010-09-03
5/5
"The bad: There website leaves a lot to be desired.
The good: Everything else. Fast shipping, fair prices, freebies (well you have to dig for them and they are kind of geeky).
I would definately buy from them again, and again, and ...."
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2010-08-17
3/5
"This is an addition to my review below.
After receiving the microwave and placing this review I received a call from some customer service rep who promised me an extended warranty, and strongly asked if I would consider editing ths review.
I still stand by what I wrote, if Home Everything were legit from the start there would be no need to edit a review, furthermore all these reviews you read on here where they have the same names listed of customer service reps who were "so great" in helping these people out. That I believe is nothing more than an effect of a phone call similar to the one I received.
I would deal with them again, only knowing that I might have to wait several weeks to get the bargain. Not because of great cuswtomer service or speedy delivery, that's for sure.
The Good:
I did receive the Microwave that I ordered.
The Bad:
Customer service with this company is the pitts. I called three times over a three week period to find out where this microwave was. I was told three difreent lies and hung up on once. I had serious reservations about this order and almost cancelled. However the lure of saving nearly $175 on this purchase kept me waiting.
I ordered this microwave on 07/28 and received it on 8/16 nearly three weeks after they took my money for it. There is an old saying that rings true "nice restaurants wait till after you eat the meal to make you pay for it". Homeeverything would do much better to at least put a hold on the funds till it ships and then charge it through when it actually does ship. Yes vendors can do that but it takes a little more effort. After speaking with there terrible customer service I can see why there 4th grade mentality would not allow them to do something as simple as that.
However even with all that said they did deliver on the appliance and I can not fault them for that and I did save a bundle on my GE JVM1790, other big box retailers wanted close to $600 for the same appliance and I was able to get it for $439.
One other complaint, this sums up there customer service. My last call to them they promised me it was going to ship the following Tuesday. We were scheduled to be out of town that week for vacation. I asked (nicely) if they could delay the shipping by two days so we would be home when it arrived. I was told by the rep that no, and I would have three delivery attempts and if I missed all of those I had five working days to go to Fedex and pick this up myself. Thankfully Fedex is flexible and there customer service actually works for you. I was able to call fedex and have them delay the delivery."
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![ChiefValue [a Newegg Inc. Company]](https://www.resellerratings.com/store/thumbnail/ChiefValue.jpg)
2005-04-21
5/5
"Best service I have recieved in eight years from any on-line business. Bought a MSI SLI motherboard (cheapest price) board came and it was DOA. On-line RMA was painless, Chiefvalue sent out the replacement the same day they recieved the defective board.
That is service!
If they are related to Newegg, they have outdone themselves. And they are priced better to boot."
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Web site reliability
Web site being easy to use
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2005-02-19
5/5
"Extremely fast shipping, packed well, and a great price.
This was a much better expeirence than my first with Monarch."
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Is committed to quality products and services
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2004-10-26
5/5
"Trustworthy store, great customer service. Very competitive pricing for your HTPC needs."
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Is easy to do business with
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2004-08-23
5/5
"Great service, quick delivery, and good customer service make this company a keeper. Also they are very competivaly priced something Newegg is losing there edge on."
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2004-03-22
5/5
"Very fast service, very low shipping charges, good inks for the price. Considering I have a Canon i950 the inks are a little off from canon original but at a fraction of the price I can adjust my view of photo prints slightly."
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Is committed to quality products and services
Is easy to do business with
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2003-12-09
5/5
"Excellent seller with quick shipping. This was my first purchase with Xoxide.com and it went smooth. Items were packed well and shipped fast."
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
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2003-08-03
5/5
"Absolutely a great buying exp. I ordered on Saturday night, I had a tracking number emailed to me on Monday morning at 9AM. I ordered 10 light kits from there Big A** weekend sale, everything arrived perfectly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Merchant Member
2003-08-02
5/5
"Very quick shipment, ordered a refurbed motherboard w/free Fedex Saver shipping, the board arrived Next Day! Can't beat that, free overnight delivery ona $50 board that worked out perfectly. My distributors are going to hate Newegg!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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