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4/5

2002-12-19

"Found reseller on pricewatch.com. The order was processed slowly compared to the many other resellers ive ordered from online. However that is the only small issue i had with them. The order was shipped by UPS ground which i will not do again as it took UPS awhile to get to me. Overall they were a good experiance the packaging was kind of tight. Seemed the box used should have been slightly bigger with better protection. The motherboard box was the same dimensions as the box it was shipped in so i had to pull hard to get the mobo out of it. If the box had been dropped on its side there could easily have been damage to the product. No other issues recieved the product in the package it works well from what i can see. Would order from them again if i didnt have a choice of newegg.com or googlegear.com who process faster and use fedex and charge very little for shipping. "

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4/5

2002-12-18

"I have ordered twice now from 11cb.com. The first time they sent me the wrong version of an item, but they refunded the difference to my credit card as I requested. This second order came without any snags though. It's just a case but it came at a good price and in good condition. I'm happy to see they've improved their website and added a search function as well."

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-17

"Ordered A7N8X Deluxe on 5 Dec. Arrived on 12 Dec. No problems, would use them again."

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4/5

2002-12-15

"I just ordered two Asus A7N8X motherboards from 11cb.com. When I placed the order the item was listed 'in stock'. A full day later, I recieved an email that said the product was out of stock. Being concerned I called and spoke to a gent named Brian who assured me that more were coming in and my order would be shipped ASAP. Well, that is exactly what happened. I got the motherboard no later then usual, and everything worked out fine. Aside from that little 'scare', I would consider 11cb.com again for purchases."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service being trustworthy
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-12

"Great company. I placed my order late Friday (12/6) and was very sure that my order will not be processed until Monday. However i was proved to be wrong, my order was processed and shipped at the same day. Today (12/11) i got my package, Great service, i will do business with again."

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5/5

2002-12-10

"Kudos....Great Customer Service. I recently ordered two Asus A7N8x motherboards. These are very new right now, and in short supply. These boards are for new computers that I am building as Christmas gifts for my kids. Presently, 11CB.COM does not have all the order yet, but they were courteous enough.....to call me....and keep me informed as to what is going on. This to me means a lot, and I wanted to compliment Brian Jung for the way that he has handled the situation so far. I ordered two cases, about a week ago, and by UPS tracking, should receive them tomorrow. I read some of the negative comments on this reseller, and I have not experienced some of the things that have been stated. The key to everything here is that there is excellent communication with this company, and I want to give praise for that. Keep up the Good Work!




Update: December 11. Just received my new Raidmax cases. They are beautiful! They were packed well and it only took seven days, from the time of order (free shipping, ground), to receive them in Florida. Thanks again guys!



Update: December 12. Just checked my email. The order for my motherboards has been shipped. As previously, noted, Brian Jung told me that he did not have enough motherboards to ship yet, but said he would look into it and have them shipped as early as possible, even if he was to have to get them from another retailer online. Well, he followed through.....exactly as promised. I would like to make a side note here. In other prior reviews here, people have said that the people here do not speak English. Well, Brian is Oriental, and he does have a slight accent, but, I understood everything he said. Bottom line: I am White. These guys are Oriental. Who would you want to deal with....a crocked White, or an honest and informative Oriental? My review gives you my answer. Well Done!!
"

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-08

"This is my 2nd time ordering from 11CB in the past few months. Each time my order was processed quickly, I decided to pick up the first order, which was ready to go when I arrived a few hours after I called. My most recent order was shipped, and shipped FAST!! I placed the order online at about Midnight-1am on Monday Night/Tuesday Morning, and had the product (MSI GF4 Ti4200) in my hands that Wednesday, less than 48 hours, and with free shipping!! Granted it is a local company for me, but nevertheless, the only way it could've been shipped sooner was if a UPS truck was waiting outside at midnight. I have always received exactly what I ordered, at exactly the quoted price, and always got nothing less but top-notch, professional service from 11CB. I will continue to do business with them, and HIGHLY recommend this company to anyone that expects good service along with a good price."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-07

"Very fast shipment. I ordered on Monday and had on Wed. AAA+++"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-06

"easy to use web site"

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5/5

2002-11-28

"I ordered 2 mainboards ... they were shipped out fast and cannot complain at all. They worked they were cheap ... thanks."

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5/5

2002-11-27

"Great service. Great product. Good selection. Fast delivery. Well packed. Good communications. Will do business again."

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5/5

2002-11-21

"Ordered a couple of fans for my comp and they promptly shipped it out. I received the order in good time. Would buy from them again."

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-12

"Great service, so fast I am truly impressed. I ordered on Monday around 3pm EST, my order was packed and shipped the same day and due to favorable conditions with UPS was actually in FL from IL at 10pm that same night. I look forward to doing bussiness here agian. Great Job....."

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Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
N/A

5/5

2002-11-10

"Ordered an Asus motherboard from here. Searched for lowest price on pricwatch.com and 11cb.com was tied for the lowest price and they had free shipping so i gave them a try. Order was processed and shipped in about 36 hours. Package arrived in good condition 3 days later via free ground shipping. Overall: Very pleased. "

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5/5

2002-11-05

"I placed my order for a motherboard late Friday afternoon, and received it the following Tuesday morning. Would order from 11cb again. No complaints."

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