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3DCOOL.COM

211 reviews
4.86 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2004-09-02

"Great prices, shipped item quickly, friendly emails when i had a question. I would shop with them again anytime."

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5/5

2004-09-01

"This company is excellent! I wish that all online suppliers of computer gear would be as solicitous and responsive as 3DCool.com and conduct their business in the same forthright, aboveboard manner. Their attitude is one of concern and friendly assistance and I will definitely buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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Verified
5/5

2004-08-29

"Am extremely satisfied with the service of 3dcool, the staff were extremly helpful and pleasant with my enquiries . and also they are very fast. considering i live in india they shipped my stuff to me in 8 days. the pagage was well wrapped with lots of packing peanuts and everything reached with no damage at all. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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5/5

2004-08-27

"this company is excellent in every aspect. a product that i had ordered was backordered and i was promptly called by a representative named Lou who quickly helped me find an alternative. Highly reccomended for excellence in salesmanship and merchandise."

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Verified
5/5

2004-08-22

"I ordered on moday nite and recieved my product on thursday which more then excceded my expectations. The laptop cooler works great, keeps my laptop cool at all times. Enjoying the blue spiral fan grill it looks pretty kool!!!The customer service was exceptional,very nice people to deal with kind and helpful!!! thankyou!! I will be ordering again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-08-20

"Really helpful in sending me a replacement fan when I had problems getting it replaced thru the manufacturer, even though it was already out of warranty."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-17

"Once again 3DCool proved its excellence. I ordered the wrong product by mistake and needed to return it for another. Most other online dealers I have dealt with would have enforced their restocking fee policy, but 3DCool waived the fee completely! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
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Customer service making decisions on their own
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Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-08-16

"Excellent customer service, lightning fast shipping! I ordered a new system case from them and they managed to get it to me next day via ground shipping! Wow, I was very impressed. Thanks to 3DCool however they managed to do it. So, I had to be sure to come back to 3DCool for my next purchase!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-16

"They are excellent in my book. Makes the ordering process painless I will be buying from them again for sure."

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5/5

2004-08-13

"Great company. I've always used them to buy my cases and power supplys, and they have always been the absolute best, bar none."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-31

"Awsome sales/support staff ready and willing to assist the buyer.
I had a question about an order being shipped. Not only did I receive and email reply almost immediately, I also got a phone call.
Lew from 3DCOOL called personally to tell me how my order was handled.
Lews' call was a pleasant suprise, we spoke for a good ten minutes.
Awsome, awsome way to take care of a customer. These 'Guys' know what they are doing!

Dan Wireman
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
N/A
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-07-22

"These guys are great. I've ordered several things over the past couple weeks, and they have been great to deal with. Very very willing to spend time on the phone helping out. Great company!"

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5/5

2004-07-22

"I am a military service member, stationed in Germany. I run a home network of 4 PC's, both AMD and Intel, for gaming and surfing the Internet. Computer parts are too expensive to purchase on the European economy. I was researching on-line resellers when I came across 3DCool. I am so glad that I did. I was very impressed with the sales staff. Even though I live in Europe they took the time to call me at home to update my order. The sales staff demonstrated a very high degree of technical knowledge and more importantly concern for my satisfaction. I will definitely continue to shop with them in the future."

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5/5

2004-07-21

"Fantastic Customer service. One of the items I ordered was not in stock, and they called the next morning to let me know, and suggested an alternate item that would fill my needs at the same price."

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Verified
5/5

2004-07-19

"These guys were great! Spent the time on the phone neccessary to not only come up with a solution for my cpu temperature problem, but also gave me enough help to be able to insall all 3 fans by myself.

I highly reccomend 3dcool.com to anyone needing help with case and cpu cooling.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use