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3DCOOL.COM

211 reviews
4.86 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5

Verified
5/5

2004-06-14

"best place to purchase computer equipment on the internet"

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Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
N/A
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5/5

2004-06-09

"I accidently ordered a case that was out of stock,they called me the next day and explained that it was out of stock and what not. the first time 3dcool called i was deatined and he was told to call me back at 3:00... and he did right on the dot. now because of the case being out of stock... it was replaced with a new case and he upgraded my shipping to 3 day for free :)... bottom line i am very satisfied with 3dcool. i have never been disapointed with them yet and i have been a costomer of theres for almost 3 years."

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5/5

2004-06-08

"Excellent company. The largest selection of products that really work. Don't trust any local store like CompUSA, they will overcharge you and the product doesn't work. These guys guarantee their product or they won't sell it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
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Verified
5/5

2004-06-07

"Fast shipping, good customer service, all products arrived safely here in Brazil. I'll sure order again when I need more stuff!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
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Being updated on the exact date the delivery was sent
N/A
Overall technical support
N/A
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N/A
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Making decisions on their own
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Resolving problems
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Verified
5/5

2004-06-06

"First time ordering from 3DCool and I have no complaints. They sent my order out the morning after I placed it and I recieved all items just as described. Would definitely purchase form them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Web site being easy to use
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Verified
5/5

2004-06-05

"3DCool rocks! A+++ seller of cases and fans. I use only 3DCool's fans, heatsinks, and good deals on ps. Quick delivery too! "

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5/5

2004-06-05

"Great service, always informed of what's going on, and has great products"

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Verified
5/5

2004-06-04

"I needed a part for a repair, and 3dcool was the only place I thought of, and since I lived close to the store - 50 miles - I decided to take a ride, since the weather was excellent, and I was glad I did, they had the exact item I needed.

Don
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-06-03

"I was skeptical at first to place an order from a company that I have never dealt with before. Since this was my first experience with 3DCool I was amazed at their customer service. I have a PO Box and a physical address, for my billing information (since I am never really sure) I put down my physical address; 25 minutes later my phone rings and its a 3DCool representative informing me that my order did not go through (invalid address.) I was suprised because this was Memorial Day and they were working. All things worked out, received my product(s) today (Thur 6/3) Everything is in good condition, I will definantly order from 3DCool again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-06-02

"I have chosen 3d cool because they had a big variety of coolers which was not very easy to find in other places and they send in Europe. They give almost instant replies and instant shipping from their side. I'm really satisfied"

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process

Verified
3/5

2004-05-31

"Product was received quickly in the mail, even tho it was coming from the states. Quick to response to emails.

Not too sure about their shipping charges however. I bought a $4.95 product, shipping was $5.05. When I got the product the shipping charge on the box said $1.65. Just seems like they rounded up to $10. I was going to make another order with them (as I had forgot to order two of the product I had initally ordered) and I was going to add another item to the list (which could of fit in the same box) and they wanted to charge even MORE for shipping?!?

Seems like a company that tries to make money of shipping for those who don't know much about it. Will be my last order with them.

Found another place in Canada (mail order) that sells the same stuff, so I'll be ordering from them instead.
"

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Verified
5/5

2004-05-28

"I have chosen 3d cool because they had a Heatlane Zen cooler, which was not very easy to find in other places. So I decided to order it even though I am in Europe. The best deal in Europe, which I have found was still about 10 dollars more expensive even concidering the postal expences, which I payed for having my order delivered from 3dcool. They give almost instant replies and instant shipping from their side. I'm really satisfied :-)"

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5/5

2004-05-27

"Excellent customer service. They will spend as much time answering questions on a $10 fan as they would on a $200 case."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-22

"Purchased a case and a psu May 17, recieved shipping confirmation to be delivered on may 24. On may 21 I found a missed delivery notice which was odd and I found out that they shipped both items from different location and times but yet only recieved one tracking number which I assumed was the whole order. So in other words I have to get both packages monday.


*** May 24th ***
Picked up case from UPS center opened box up at home 2 long screws where loose in case and box, noticed a 4 inch minor scratch on right side of case nothing serious.

Recieved PSU everything fine.

Would recommend company to friends as a place to shop for great prices.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-21

"The Best Cases on the market. Kind of on the high side of prices, but you do get what you pay for.
This is my third case from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
N/A
Customer service resolving problems
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Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability