"Like most people i was skeptical about ordering from 6pm.com, but i did read some good reviews and they had the jacket i wanted for the cheapest ANYwhere and with free shipping. So i gave benefit of the doubt.
My experience:
Inexpensive jacket(a plus), shipping was 6 days(arrived the day they told me it would), jacket was as described, i love the jacket!
Overall i would have to say this is a great site with good deals, everything turned out well, i highly recommend and do not have any complaints everything went smoothly."
"JHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH"
"I give 6pm.com 2 thumbs up. I ordered a pair of boots on Sun. the 11th of December and they got here one Wed. the 14th i was very impressed that were here so quickly especially after reading other reviews. I will definitely be buying from them again.
"
“Hello Walefdford,
It's great to hear that your boots arrived so quickly! I love when my packages arrive sooner than I expect. I definitely hope the boots worked out as well as your shipping did! Please feel free to let us know if we can be of further assistance for you!
Best wishes,
Corina C.
6pm.com”
"I have bought many expensive name brand things from 6pm for a very cheap price and have been satisfied every time. My most recent purchase was a pair of $120 oakley sunglasses for $31. shipping was free and they arrived after 2 days. They have never messed my order up and they always ship quickly. I will continue to buy from 6pm!"
“Hello Nicholle,
Oakley sunglasses for $31.00 is a steal! I hope you love them! We appreciate your being a loyal customer with 6pm.com. You have an amazing order history with us and we hope that you continue to be a loyal customer. Definitely feel free to let us know if we can be of further assistance to you in the future.
Best wishes,
Corina C.
6pm.com”
"6pm is my fave place to get shoes, cheap prices and great selections. One thing i have noticed is the differences of their shoes from other "big name" retailers like sports authority. It's in my opinion that they get manufacturer defects which they sell at lower prices. The defects they get aren't so off quality that it's completely different from the big name retailers. Maybe a stitching mistake here and there or a little mis-proportionality with the shoe. But overall they have the best prices anywhere, i have spent around $400-$500 on shoes and some clothing from them, NO ISSUES at all. I don't even mind the little differences with the big name retailers because little defects are fine with me as long as i pay 30%+ less than msrp"
“Hello Killakyu5,
We are happy to know that you have been a loyal customer of ours. I am upset to hear that you have received merchandise that isn't up to par 100% as this is not the service that we want to provide our customers. We love to give great merchandise with great prices. It's like a bundle deal. If you ever receive anything that you feel is not up to par, definitely let us know so that we can attempt to rectify the situation.
You can reach us at 1.888.676.2660 Monday-Friday from 6am-8pm PST.
Hope that helps! :]
Best wishes,
Corina C.
6pm.com”
"Never Never buy from 6PM.com
I sell defect items ... and they won't exchange it..
It is very very awful Web site and service
"
“Hello Arikareddy,
I'm sorry to hear that the merchandise you purchased was defective. I do see that we processed two replacement orders, both of which had the same issue so we issued a refund right away. We can understand how frustrating it must be to not be able to receive the merchandise that was originally order. You are more than welcome to place a new order, however, if you'd still like to receive the watch that you purchased. I see that the watch has been purchased multiple times since you placed your original order, and all have shipped out just fine. Although, we do completely understand if you no longer want to receive the item.
I truly do apologize for the massive inconvenience that we have caused you. We do hope that you'll forgive us and allow us the opportunity to assist you in the future.
Best wishes,
Corina C.
6pm.com”
"I placed my order yesterday afternoon and 6pm was running a 1 business day free shipping special. My package arrived this morning. The fastest shipping ever! My order contained a pair of Cole haan wedges (50 % off) and Patagonia leggings ($16 from $55). I have a pair of the Cole Haan shoes in black already and the new pair are the same. There was a small mark on one of the shoes where the leather near the peep toe appears to have been scuffed. If I paid full price for these shoes it would have bothered me but it is not worth it for me to go through the hassle of returning the shoes when I received such a good price on them and the shoes are otherwise attractive and comfortable. The patagonia leggings arrived in perfect condition. They were not marked "irregular" or anything like that. Overall I'm quite pleased with my purchase and will order from 6pm in the future. Just make sure you order when the price is low. The shoes I bought were $89 yesterday and they are $110 today! "
"I was also skeptical after reading the reviews. I searched everywhere online for a pair of Dansko or Sanita clogs which were averaging $100++. I found my size on 6pm and ordered them plus a pair of Keen sandals for $105 with free shipping! My order arrived within 1 week and I'm thrilled!!"
“Hello SanitaFan,
How great is it that you were able to get two shoes for the price of one? That is hands down my favorite part of shopping. I hope you've been able to take advantage of great deals since your first purchase.
Please let us know if we can be of further assistance to you in the future.
Best wishes,
Corina C.
6pm.com”
"I am VERY surprised at the negative reviews for 6pm.com. my experience was nothing but excellent... i ordered on december 15th and my order was shipped the same day. Everything arrived on december 17th exactly as described... i got my order in less than 2 days with free shipping! would definately shop there again"
“Hello JodieB,
It's great to hear that you enjoyed your purchase with us! I love when my packages come faster than expected. I hope you were able to take advantage of our killer holiday deals! :]
Please let us know if we can be of further assistance in the future.
Best wishes,
Corina C.
6pm.com”
"i ordered 3 pair of boots size 7 1/2 and one pair was too big, one was too small and one fit, I went to return the products that did not fit and it was going to cost me 80.00 to ship back 50.00 worth of boots, be careful becuase if you dont intent to keep the product even if it doesnt fit dont buy from this merchant."
“Hello Seattlenative42,
I'm sorry to hear that the boots did not work out for you. Unfortunately, sizes are not an exact science and they do tend to change depending upon the last that the shoe was made with. Sizes may also differ based on the manufacturer, and the style of the item.
As customers are responsible for the return shipping, you are able to choose the carrier and the type of return method to return your merchandise. You should keep in mind that faster shipping generally does cost more, and the weight of the merchandise makes a difference as well.
You will find, in some instances, that the return of the product does cost more since we try to offer the lowest price possible for our customers.
I'm truly sorry for the inconvenience that we have caused you and understand the frustration that comes along with ordering online.
Please let us know if there is anything we can do to be of further assistance to you in the future.
Best wishes,
Corina C.
6pm.com”
"I also had a great experience with 6pm.com. I got a little scared after reading the bad reviews but everything went great. I placed my order on a Sunday night and received my order on Wednesday! Shoes were in perfect condition and shipping is free which is awesome. Be aware that if you need to return your item, you have to pay for the return shipping. Very pleased with this website so far."
“Hello Itsjustmeinacatsuit,
I'm so glad to hear that you had an enjoyable experience with our company. I hope during the holidays you were able to take advantage of our holiday deals! Keep an eye out on the site for even better sales!
Best wishes,
Corina C.
6pm.com”
"AWESOME!!!!! I was a little skeptical at first after reading the reviews but i figured what the hell, its worth a shot. The shipping said between 5-10 business days and my shoes were here within 2days! This is the first time I went thru 6pm.com and i would do it again in a heartbeat."
“Hello Jim86,
How great is it that you gave us a try and you were satisfied with not only the product, but the shipping time as well! We definitely hope that you become a return customer with us. Definitely keep an eye on the site for any upcoming sales for your favorite brands.
Best wishes,
Corina C.
6pm.com”
"After reading the reviews here, I was also hesitant to order from 6pm.com. I ordered a pair of sunglasses yesterday after 6 pm and they arrived today by 3pm. After reading the reviews, I figured I should pay for 2 day shipping to make sure I could remedy the situation if I was sent the wrong product or there happened to be some sort of flaw. To my extreme delight, the correct item, in perfect condition was nicely packaged and delivered to my front door. The sunglasses retailed for $140 on the distributor's site and I got them for $65 which is an amazing buy. I urge everyone to see for themselves what type of service 6pm offers before choosing not to buy something of great quality at a great price. "
“Hello BriAnneHebert,
I'm so happy to hear that your sunglasses worked out for you! Fast shipping and a nice looking product for $65.00 seems like a steal to me. I hope you were able to take advantage of our holiday sales while they were running. Keep an eye out for your favorite brands at great prices!
Best wishes,
Corina C.
6pm.com”
"This is the first time that I am ever writing a review for anything but I am so frustrated and don't want others to be cheated the way that I was (almost). Let me just start off by saying that I am a Zappos shopper and 6pm.com is owned by Zappos. So when I heard from a friend that they have really great deals on some name brand shoes I gave it a try. I have never had a smooth transaction with them but the most recent one is what I want to make people aware of. I ordered 4 items and needed to ship back one pair that was so wrongly sized it was a joke. Maybe that is why their prices are so good is that they have "rejected" merchandise. I sent back the shoes in the original box and packing materials on 11/11, received delivery confirmation through an e-mail through UPS, on 12/12 I still did not receive a credit. I called UPS to verify and then called 6pm.com. They were rude, told me to stop yelling, even though I wasn't. I was just frustrated that I hadn't received a refund yet and wasting my time with this. Then she continued to tell me that it should have been shipped in its original box, etc. Which I did!!! The company never had any intentions of crediting me! If I hadn't called then I would be out the $50!! Buyer Beware! Additionally, I could hardly understand the person on the other line. She spoke with such a heavy accent that it made it almost impossible! If you get something that works for you it could be a good site because prices are great but if not, shipping is expensive, they don't process returns properly and they are rude! You can decide but thought this could be helpful!"
“Hello Narly,
I'm so sorry to hear that you had a poor experience with our company. Unfortunately, we did fall behind on our returns. However, we generally do not issue refunds on merchandise if our warehouse has not scanned the merchandise in. This is why there was a delay in issuing your refund for the merchandise. Please know that we never intended to keep your money. I took a look at the item that you returned, and I show that it still hasn't been scanned into our warehouse. This can very well be an oversight on our end and for that I truly am apologetic.
We do appreciate the fact that you took the time to pass on this information. I can see which representative you spoke with by looking at your account. We will use this as a coaching opportunity as we do want our customers to have the best experience when speaking to a member of our team.
I do see that your refund was issued, and you can verify this by logging into your 6pm.com account.
If this has ruined your experience with us, I do understand but hope that you will give us another opportunity in the future. Please let us know if we can be of further assistance to you.
Best wishes,
Corina C.
6pm.com”
"Even after reading bad reviews i decided to go ahead with my order. It was the only place on the internet i could find the item i was looking for.It was only $31 and i felt safe using the PayPal payment option. I knew my exact size because i have the same exact shorts. My old ones are a bit faded so i wanted to get a new pair because i love them.
Anyways i ordered size 33 John Vavartos Busted Hem Shorts on Friday and just got them today(Monday)
Im really happy with my order! these short retailed for $98 and I got them for $31 including free shipping. I liked that they give you 2 delivery options for the free shipping because standard ground from UPS or FEDEX always takes long to arrive so i picked the USPS option because its always faster.
Im really happy with my experience with 6PM.com. I guess i'd be kind of worried about ordering something that had a higher chance of me returning because with bad reviews on here it kind of makes me question how easy their return policy is but i would probably give them a shot because of this good experience.
I really never ever write reviews for online stores but since this site has some bad reviews i thought it would be nice to write a good review because im really happy with my purchase
Thumbs up on my order from 6PM"
“Hello Stano248,
We appreciate you sharing your experience with 6pm.com! I'm happy to hear that your shorts were satisfactory! If you'd ever like to purchase something more us, definitely feel free to do so! Should you have any questions about our return policy, you can check it out by following the link that I have listed for you below:
http://www.6pm.com/return-questions
I hope this information helps you out. Please let us know if we can be of further assistance!
Best wishes,
Corina C.
6pm.com”
A rep from 6pm.com, CC-6pm, has responded:
“Hello Do_phin4,
I'm happy to hear that your jacket worked out well for you! Hopefully, you were able to take advantage of our holiday deals. If not, no worries! We will have more to come, I'm sure. If you'd ever like to give us another shot, we'd love to further assist you!
Best wishes,
Corina C.
6pm.com”