"It's better to deal with a local heating and cooling company's that know products and deliver better service than a long distance internet company. If something is not right with the product it is very expensive to get it fixed with AC Wholesalers. "
"This is a quality company thank you for all your thorough and helpful customer service !!"
"Unit delivered on time, in excellent condition. Has been installed and we are enjoyed the air quality change in our home./"
"Given wrong info. Incorrect shipping, lied to. Customer service clueless. If I could give less than one star I would! "
“Hello dalton_mcintosh,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/27/2016, shipped on 12/28/2016 and was delivered to your local post office on 01/06/2017. Transit from Florida to Colorado is 5 to 6 days. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery timeframe.
We would like to apologize for the issues with this order, as we see the order was created online without the aid of an agent. The shipping address listed by the customer is what the shipping company would deliver to, the shipping company does not ship to any other address given and that includes billing. As you stated that there are some issues due to shipping companies not being able to deliver due to the altitude of you location, this may have been something that could be confirmed with us over the phone, once the order is shipped from the warehouse we only track if the customer contacts us if there are any issues or if they would like status updates. All tracking information is provided by email once the order is shipped.
Again we here at HVAC stores understand the frustration, be mindful that any order created online by the user is the information that the shipping companies will go by. We only edit or add the address by phone confirmation, if the user creates the order online they are responsible and know how items are shipped to them. As we did ship out your order in a timely manner, please understand things do happen during transit and we hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. If there is anything that we can assist you on please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike”
"Nice product, fast shipping."
"It was the fastest service I ever received for online orders aside from Amazon. I had to delay delivery due to holidays."
"The pump showed up earlier than expected hooked everything up pluged it in and it worked like a charm"
"it was exactly what we were looking for to replace the old vent hood!!!!
very pleased"
"Ordering was easy, shipping was fast and the best price on the net for what I needed. Thank you! "
"Smooth transaction, delivered on time. THANKS"
"prices are way lower then other online competitors, better then local dealers who will take private customers. free shipping! product arrived in excellent condition will all included parts and instructions."
"Fast Shipping and high quality. Thanks!"
"my condenser never arrived and never mentioned any tracking details..i want my money back for the item i never got"
“Hello saxyshadow,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/20/2016, shipped on 12/21/2016 and appointment set to be scheduled for 12/27/2016. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery time-frame. Please understand the delay due to the holidays and as well as some companies do not ship weekends.
As this was an online order that was created by the customer, the email with the tracking number states that it is located in Kentucky, waiting for the appointment to be set, as we tried to reach you by phone it seems no one is able to receive calls. The number posted in the profile will be the one the shipping company uses to reach out to you and that may be why no one has contacted you. We have sent an email to the email address located in your profile, please reach out to us so we can confirm a phone number for the shipping company.
We do apologize for the issues with this order, but we feel its very important to contact us as if anything problematic happen with shipping as we will not know unless the customer contacts us. Verifying the notes from the profile we see that you have not contacted us. We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"Super easy, great prices and fast shipping! I would definitely order from them again."
"So easy to order, pay and it was delivered quickly, on time and in perfect condition."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello dbruntlett,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
Again we would like to apologize for the issues with this order. As we do see that this order was placed online, and created by the customer without the aid of an agent. If the product was bought incorrectly as our site states:
“ACWholesalers promises to deliver high-quality products, in new excellent condition, to your residence. If, for any reason you're not completely satisfied with your purchase, simply requesting a Return Merchandise Authorization for any unused / not installed merchandise. A 15% restocking fee will be charged on all returned merchandise, unless defective.”
https://www.acwholesalers.com/company/content.jsp?cp=300011
As we have tried to reach out to you regarding this order, contact has been unsuccessful. As we see you stated its better deal with a local heating and cooling company that know products, we don’t have any notes of you calling in for us to provide you information so we can assist you.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”