"This is my 4th purchase through AC Wholesalers and they have yet to disappoint me! Always fast, always on time and excellent products."
"I ordered a smart thermostat from ACWholesalers and it arrived within the same week that I ordered it, and it was priced about $30 lower than I could find it anywhere else plus had free shipping. I am pleased with my experience with them as a customer."
"A day later than I expected but I wasn't in a hurry. No hassle!"
"Exactly as described and quick delivery! Great price "
"First upon ordering I asked my sales assoiciate that everything is readily available in the warehouse. He said yes and go figure that was a lie as I waited 10 extra days. When I received
My first package the blower to my new Ac unit was severely mangled and when I sent the pictures into the shipping department they responded "it should work fine" what a joke. Some people care about how their work looks. This company does give a crap about its customers, just sales...."
"Order date 12/9. Shipped 12/12. Estimated delivery date 12/23. A bit slow in my estimation."
"Your men who delivered the unit were very good, they lifted the unit and installed it in fast time. We appreciate your work."
"Ordering made easy. Price was right and delivery was on time. Packaged well to prevent damage. Very pleased with the entire process!"
"good product,great service and price"
"Arrived today in good condition. Good price, took 9 days for delivery."
"Found just what I was looking for. Received them sooner than expected.
Good quality and they fit !"
"I've bought 3 mini-splits from ACWholesalers over the past 8 years. Very pleased and will purchase from them again if I ever need another system. Prompt delivery, good prices, good customer support. Recommended!"
"The check out screen would not except correct address it would only except what they thought was correct. UPS uses real world addresses not made up ones. Has not been delivered yet. My package has been in town for 4 days."
“Hello fmapham,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/01/2016, shipped on 12/02/16 and is scheduled to be delivered on 12/14/2016. As I see this order was created online, if you encountered a problem with the address we see there was no contact to us during the time of the order which we would have been happy to assist you to correct the address issues before it was shipped. We do see the shipment was being held by UPS, unfortunately once the shipment leaves our facility we don’t have any control of the shipper.
There is a tracking number that is sent by email which you can track the shipment, and if there was a problem that occurred during the shipment we would have no way of knowing if the customer does not contact us. There was weather delays from 12/08 to 12/12, please understand that this was being shipped on the ground from Florida to North Dakota which is 5 to 6 days and transit is unfortunately out of our control. We will consult with the shipping company to regarding the issues with this order.
As we see your order is scheduled to arrive today, we will have someone reach out to you regarding this order to see if this was received. We would like to apologize and we hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"I submitted and paid for my order and then received an email saying my order could not be filled. When I placed the order it said it was in stock. So I rechecked the website and it still showed the item available and in stock but the price had changed from $9 to $24. I emailed and was told they had a computer error. The next day the price changed again to $16. I went ahead and order it but I am still waiting for my refund on my credit card for the initial purchase."
“Hello pam-93680,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order, and as our site states “The Price displayed for products on our website represents the retail price listed on the product itself, suggested by the manufacturer or vendors, or estimated in accordance with standard industry practice; except where noted otherwise. Despite our best efforts, a small number of the items in our catalog may be mispriced. In the event that an item is mispriced, HVACStores may, at our discretion, may either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.”
As the order was canceled, there has been a reversal code posted back to the credit card, please contact your credit card company about the initial purchase. Again we would like to apologize for the error in the pricing as we try to keep customers up to date with all prices changes whether it be through email or phone contact about their orders. We would like to thank you for continuing to still do business with us.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"Fast-Easy and friendly service, The Furnace is great ,efficient and quiet. All in all a great deal. Thanks DM"
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello dunlapbmx,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/02/2016, shipped on 12/05/16 and was delivered on 12/09/2016. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery time-frame. As you are in Michigan, transit from Florida to Michigan is 3 to 4 days. Unfortunately sir we do not work weekends and Monday the order was shipped. Unless there is another order with the 10 day time-frame you speak of we would like to address that issue.
We do apologize for you receiving your unit damaged. We do not ship damage items and so, customers should not receive their order in an unsatisfactory condition. When there is damage after unpacking the unit, you do have 48 hours to report damages and once contact is made with us we will explain how to proceed. As we have received your pictures for the damage unit, there has been contact made with you via email of what we would like to do to resolve the issues regarding the order. Again we would like to apologize, and we do understand the importance of individuals work, we would like to do our best to address this for you.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”