"Shipping company called me to schedule a time to be home. I waited all morning and they never showed. I called and they apologized and rescheduled for the next day. I asked twice for them to call me before they come. Of course they didn't, just showed up, but I knew they wouldn't call. I took 2 days off to receive the item bc of their terrible shipping. "
"Transition duct I ordered for a microwave install was supposed to be 3.25 x 10, but it measures around 3.5 x 10. Otherwise it's exactly what I need. I'll make it work."
"very good with evary thing"
"Have not received the Thermostat!"
“Hello gsvaplon,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/03/2016, shipped on 12/05/2016 and scheduled to be delivered on 12/14/2016. Please understand that the delivery time frame from Florida to Arizona is 6 to 7 days. The tracking number that was sent in your email shows the ETA, if you do not have your tracking number please feel free to contact us. Also please check your Spam because it may have been routed there. If you don’t receive your package in the scheduled delivery timeframe please contact us.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"received the product very fast the price was great didn't use it yet I'm sure it will be good "
"Haven't hooked it up yet but it's everything I ordered. "
"Tracking information provided by Old Dominion indicated package would arrive 12/7. Had to follow up repeatedly with Old Dominion, and finally received package 12/9. Had to reschedule our install date for the air conditioner, since it arrived 2 days later than planned. Would have been nice if the OD tracking information matched what was really going on!"
“Hello phillipsjohn1,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/03/2016, shipped on 12/05/2016 and was delivered on 12/09/2016. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery time-frame. As we shipped out everything on time, unfortunately we have no control over the shipping company and the way they make deliveries.
We under the frustration with the difficult follow-up and missing delivery for those 2 days. As your shipment has already been delivered, we will do our best to consult with the shipping company about these recent issues on this order. For any future order, please feel free to contact us as well and we will do our best to follow up to see what is going on.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"Found the whole home humidifier I was looking for and found it $40 cheaper with AC Wholesalers compared to Amazon. Would reccomed them to anyone looking for a professional product at a great price!"
"Very good price and fast service."
"Purchase was an easy transaction & delivery was prompt. The item purchased is a Christmas gift so not sure of it's quality etc. until my son tries it out."
"Have not received the order as yet, need the product now"
“Hello maxxjett,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 11/29/2016, shipped on 11/30/2016 and is currently in route in Phoenix from Florida as your tracking number states. Please check your email as there is confirmation of the order being shipped as well as your tracking number with UPS. Due to the operating conditions during the week of December 1st 2016 it was held Jacksonville as we don’t know the determining factors or what route UPS takes, please understand things do happen during transit. We will consult with the shipping company to see what’s going on with your shipment and we will reach out to you.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Luke
”
"Package arrived a day before expected and was exactly what was promised.
Thanks!"
"My thermostat needed replacement after 12 years, the button on the old one were not functioning properly and I want a thermostat the was pretty much the same brand, you guys were the only ones that had what I was looking for. I so happy to find it and even more excited that it came as promised on that exact date. kudos to you guys!!"
"On time. Great communications. "
"Excellent price. Right product. Very Happy. "
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello icrealty_llc,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 12/04/2016, shipped on 12/06/2016 and was delivered on 12/09/2016. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery time-frame. As we shipped out everything on time, unfortunately we have no control over the shipping company and the way they make deliveries. We would like to apologize and can understand any frustration that occurred when you missed those two days for the appointment.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”