"Received in A/C unit very quickly after ordered from Florida to Texas. No visible damage. Will not be able to complete review until the unit is hooked up and running for a week or so. "
"I ordered a split Ac unit with furnace and cased coil .everything went so smooth
They ship it the next flowing day
I received it like after a week
Everything was packed professionally
No damage. Very reasonable price
I was 100% satisfied
Thank you acwholesalers"
"Great prices and great product."
"Still have not received our thermostat. Having to take breaks in the wind under a ceiling fan to stay cool. A cold front is coming in a few days and we will definitely be needing to make sure our heat works. Was told it would be here two days ago. was told yesterday it would be delivered today.......NOTHING!!!! They have my money and I want my merchandise."
"I was very happy with my purchase from AC Wholesale.First of all, their price was the cheapest price I could find on the Internet, for a fieldpiece multimeter sc660.No taxes and no delivery fee.Secondly-the speed of the delivery was the icing on the cake.I made my purchase on Friday afternoon,and it was shipped out Friday evening,I received it on 11/2, that's three business day's.Very satisfied,I Highly recommend AC Wholesale, I'll definitely be using them for now on.Plus they have a larger selection, than the Other stores online.Also, the worker that helped me was very nice,and helpful, he explained why the meter that I purchased, was a better meter."
"Excellent Service & shipping"
"Everything went smoother a fast. Was very pleased"
"Good price delivered on time very happy"
"I bought a panasonic whisper ceiling fan. FOUND exactly what I wanted and was here DELIVERED promptly. "
"after doing my search on multiple sites I landed on AC Wholesalers website. It was very well lay out site. I was able to find the exact match to my existing AC vent diffuser. It arrived on time.
"
"I picked a white rogers furnace air cleaner and recieved a emerson instead. which took about a week to get it. All-in-all it worked out just fine."
"Still have not received my order! It has been sitting in Jacksonville Florida for 6 days now! Had I known they use UPS "Smartpost" I would have never ordered from them! The worst shipping method ever! Even the USPS would have gotten it here quicker and they are slow!"
“Hello Genestoy,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 10/23/2016, shipped on 10/24/16 and is scheduled to be delivered on 11/01/2016. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery timeframe.
We do apologize about the wait but please understand that the transit time from Florida to Arizona is 5 to 6 days on the ground. The shipment was not stuck it was in transit, some shipping companies do not work on weekends, if your shipment does not arrive today. Please feel free to call us and we will do our best to see if we can locate that shipment for you.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Tommy
”
"Update (10/31/2016): This issue came to a satisfactory conclusion via phone conversation earlier today. Let me say that I was very pleased that this issue was addressed very quickly, and it appears that the problem resulted from an incorrect customer service email address for hvacstores on the receipt issued by a third party (Paypal). HVACStores remedied the situation once this issue was ultimately discovered even though my emails were not getting to them through no fault of their own. I would certainly order from them again the next time I need HVAC products.
Original review: While I was placing my order, I applied a coupon code which was accepted for $30 off the item. The discount was clearly shown as being applied. However, as soon as I authorized payment via Paypal, I was charged the full amount and was never given a chance to finalize my order - it just immediately went though. As soon as I saw this, I sent an email to sales detailing the issue. The item shipped the next day (which I applaud) regardless of my email. I then sent a follow-up email requesting a $30 refund. I've had no response. The part did arrive quickly and is exactly what I ordered, but I placed this order on the basis of that $30 discount which I never received and to which they have not responded."
“Hello eadsnr,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
We understand the concern and we do apologize that the promo code did not register on your order and we understand this could be very upsetting. We had someone contact you regarding this issue to resolve this. For any future concern we ask you to contact customerservice@hvacstores.com
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike
”
"We just purchased two of these for our patio. Pricing (very competitive), ordering and delivery were a snap! Everything was as advertised and promised. They appear to be well made and they look very nice. The only criticism I have relates to the assembly instructions. Either the bolts or the instructions were mislabeled. Once I figured out which parts to use I was able to put it together. The diagrams in the instructions are very hard to see. Very small.
I don't have any feedback on how it actually functions yet.
"
"When I ordered the Honeywell UV unit I did not expect it to arrive as quickly as it did.
AC wholesalers were "Johnny on the Spot" with getting it to me and the installation was as simple and quick as the shipment. Your a great company and the unit is a great product."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello sbrimer2002,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 10/27/2016, shipped on 10/28/2016 and was delivered on 11/03/2016. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery timeframe.
Please understand that the order was placed on the weekend, and the order was unable to process as we are closed. Shipping time from Florida to Texas is 3 to 4 days, the tracking number listed says it was transferred to your local post office. A new tracking number from USPS is also included in the additional information on UPS website. If this order has not been received by you, we please ask that you contact us so we can provide resolution.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Tommy”