"Very fast great communication definitely suggest to buy from "
"Order showed up FAST (ordered Thursday night, came in Tuesday morning). Everything I ordered was there. The delivery company was amazing and delivered to garage door! Minor ding or two on handler but really surprised everything went so well as that doesn't seem to be the norm anymore! It was just a bonus that I caught a 10% off sale which outpriced all other vendors by $300 on a cheaper heat pump. A+++"
"Knowledgeable staff ordering was easy and it shipped in a last than week.Great prices "
"I ordered by phone. The rep was courteous and efficient. The unit was delivered promptly."
"was delivered as promised"
"I haven't installed this unit yet. I am reading through the manual a couple times before I tackle that. However, the order processing and shipping was really quick. "
"They choose a standard delivery system which is slower than the Pony Express or the US mail. Unable to trace so its difficult to know why they are so slow."
"I am fully satisfied with the product. There was some confusion and miscommunication about the delivery time and date, which led to some major inconveniences, but that was likely on the part of transport, not the distributor "
"This company has an amazing selection from some of the best companies in the industry. I recently bought the hillmor backpack tool bag I searched 4 different sites and nobody compared."
"FAST AND EXACTLY WHAT I ORDERED"
"My experience was great, I talked to a very knowledgable representative . It was quick and easy. Delivery was fast and ahead of time. "
"Ordered furnace on 10/6 was shipped out the following day. Via truck, then delivered to a "partner" delivery service 10/13. Estimated delivery date was 10/14, changed to 10/15, now it's 10/17 and still NO delivery.? Delivery service is less than 1 hr drive from our home. What seems to be the hold up? Not satisfied with Shipping. I hope the furnace is in one piece when it arrives."
“Hello ben1095,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 10/06/2016, shipped on 10/07/2016 and it arrived to your local shipping company on 10/13/2016. This is well within the 1 to 4 business days processing time for that particular item and the 3 to 5 business days delivery timeframe. Please keep in mind that the shipping company does not deliver or operate on weekends. We spoke with the shipping company and we do see that your shipment is running behind and will be delivered to you today. Please understand that delays do happen during transit, and we do apologize for any inconvenience with the order.
When you receive the shipment, please inspect your order for any noticeable damages. If you see any damages, you can refuse the shipment and please contact us by phone and we will resolve the matter. , I feel it is best to clarify the purpose of the 48 hour window. We do not ship damage items and so, customers should not receive their order in an unsatisfactory condition.
We hope that these issues you have experienced do not change your opinion of our company as a whole as we treat every customer with the utmost respect and strive for the highest customer service in the industry Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Mike”
"Fast delivery AAAAAAA++++++++"
"order was received in a timely manner, was sold for a fair price and units arrived in perfect shape"
"Delivery was prompt and no damages."
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello cjkeller99,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment.
I reviewed your order and noticed that your order was placed on 10/17/2016, shipped on 10/18/16 and scheduled to be delivered on 10/25/16. This is well within the 1 to 4 days processing time for that particular item and the 3 to 5 days delivery timeframe.
The standard delivery system is used for all customers, the transit times depend on location. When you receive your tracking number it does not mean its active, sometimes the label has to be created and then between 24 to 48 hours then you can tack your shipment. The customer has the option to upgrade to 2 Day Air or Standard Overnight, unfortunately that would be something the customer is responsible for and would not speed up the time in warehouse, just after the item is shipped it would come into effect.
Again, I apologize for any inconvenience and if you have any further questions, we would love to assist you. Please email or give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time.
Regards,
Mike
”