"Items arrived in 2days ,good quality, great prices.
Very happy.
Thank you"
"Placing order was easy equipment arrived four days later. "
"This was my first order with ACWholesalers and was a great experience from start to finish. My product arrived quickly and was as described. I will definitely use this company again."
"The order I placed was delivered as promised. Received e-mails on the status
from beginning to delivery. Appreciate the promptness in which I received the product."
"the 12000 BTU did not come with any accessories
and in some room cooling is not suficient"
"Great guys that made buying and paying easy and reliable.
Delivery was on date and things went well. Have not qualified AC expert installed it yet, but I will see to it soon."
"What a waste of time. Package took 12 days and they sent wrong product.... Called and emailed. No response yet. Don't expect them to resolve quickly.
...talked with Customer Service today and was a good Rep....will update review if taken care of as stated
Evan from customer service took care of everything as promised... Because of jis good work i will use in future"
“Hello bt_sawyer,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. We strongly apologize that there were delays in receiving your item due to the holiday weekend, however, according to our records, your order was placed on 8/25, shipped on 8/26 and delivered on 9/6. We’re unsure if you’re referring to a different order as this order was processed ,shipped and delivered within our proper timeframe. In regards to receiving the incorrect item, as you’ve refused the item, once it is returned back to our warehouse, we will verify the item and if it is incorrect, we will issue you a refund. We thank you for your purchase and hope you’ll choose us again in the future. If you have any further questions, we would love to serve you so please give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern time.
Regards,
Don P”
"Awesome experience with AC Wholesalers sales, service, and delivery.
Thanks for everything."
"Excellent pricing, good service,and only took couple of days for deliver. Very satisfied that I chose these guys."
"The purchase price saved me a lot of money and delivery was even faster than I anticipated. The customer service agent was very knowledgeable and made the whole process a piece of cake.Thanks,guys"
"order was delivered timely and undamaged so that was satisfactory but the delivery was dropped outside my garage door next to the trash in an unmarked open box that looked like it belonged there. poor delivery practices, im glad I noticed the box before trash day. "
"Ordering my new carrier unit was an seamless experience. I simply searched for my model, selected it and saved it in my cart then within a few clicks POOF✅ I was done..
The unit arrived within days and the local delivery company was very accommodating..
Job is complete!!"
" Ordered on Tuesday item did not ship out till Friday I paid extra for two day They waited two extra days to ship it out. Will not buy from again"
“Dear jasonwessinger,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that your order was placed on 08/23/16, shipped on 08/26/16 and was delivered on 08/29/16. This is well within the 1 to 4 days processing time for that particular item and the 6 to 10 days delivery timeframe. Unfortunately 2 Day Shipping does not assist in processing time. The item you ordered states ships within 6-10 business days. If you are referring to another order or have any other questions, we kindly ask that you contact our customer service center and we will make sure that we resolve the matter. Please call us at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern Time. We appreciate your patience on this matter and eagerly await your call.
Regards,
Don P”
"Product we ordered came in 2 days. We did not pay extra for shipping. Actually we didnt even pay for shipping. We are very pleased with the product and company"
"good and efficient service. a little delay on delivery.but overall good deal/"
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Hello gabypolous,
We apologize for the inconveniences with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. In regards to your order, we checked and our system indicated that this order was placed online without the aid of a sales representative, however, we still apologize that the line-sets and communication wire did not come with the unit. The accessories for the unit, such as line-sets, tubing, and communication wire are sold separately. Regarding the air handler not providing enough sufficient air, we apologize the fact that you are experiencing issues with your product. I have submitted a warranty form to your email for you/ licensed hvac technician to fill out. Follow the directions I have enlisted in the email, once we receive the completed warranty form, an agent should contact you within 24 to 48 hours. We thank you for your purchase and hope you’ll choose us again in the future. If you have any further questions, we would love to serve you so please give us a call at 1-(866) 631-6389 or 866-793-0323 Monday to Friday 9am to 6pm Eastern time.
Regards,
Theodore”