"I have placed the order on 6/8 and nothing has been shipped as of today 6/19 without any notification. Called twice, each time have to wait over 20 minutes fir the agent and each time received the same explanation - we will ship within next 2 days. And still nothing."

"The AC unit was delivered broken, and when we reached out to customer service we received no reply (and still haven't).

The AC was delivered with clear physical damage. The metal outer frame was bent, plastic was cracked and broken, and when turned on, the fan hit the bottom frame. It was clear that the unit was dropped sometime during the shipping process. Accidents happen, so while we were annoyed, we were understanding.

We reached out to customer service explaining that the unit was clearly damaged and we would like to replace it. We waited for over a week but received no response. We were left with a broken AC unit, and nobody cared.

We would absolutely not recommend this reseller to anyone. They took our money and ran away with it, providing a broken AC unit and no customer service at all."

"Avoid this company at all costs. I'm not sure how they're still in business with the pervasive lying that is clearly a part of their sales model. The "In Stock" labels are completely a ruse meant to lock in your order regardless of their actual inventory. I specifically used this company because the units I needed were listed as "In Stock". My order status was quickly updated to "Backordered by Manufacturer" even though the product continued to be labeled as "In Stock" on their website. The backorder date I was given came and went with no further updates. Over a period of 6 weeks I called for status about 10 times and was told that the unit was "arriving at the warehouse that day and should ship tomorrow". Over and over I was told this for weeks until I finally cancelled the order. Each time I called, the wait time was 20 minutes minimum and often resulted in a disconnect. Check the Google ratings on this company and you'll find similar stories. Shame on them for duping good people with this borderline scam."

" Very satisfied so far did not hook it up yet but I love the size and I think it would do just what I like ...... So far thanks !"

"So far purchasing the AC/Heat package from AC Wholsalers was a good decision. I save approximately $4,600.00 compared to the estimate I recieved from a local Heating?AC company. The unit is currently running as expected and I am very satisfied with the purchase and delivery of the unit."

"I ordered a new unit. After unboxing it I noticed it had been damaged. No indication on the box that it was damaged. Something heavy had been set on top of the box and crushed the unit. Three weeks later I STILL HAVE NOT RECEIVED the replacement. Very slow response time on emails. They want me to keep the unit for a 5% discount. I Ordered and payed for a new one! Very Poor Customer Service"

"My order was on backorder and then shipped a month later. I was billed when I didn't have the money. But most importantly, there website wouldn't let me do a return authorization. Then when I called there 1-800 number, I waited on hold for fifteen minutes and then I was hung up on. I'm not happy with this place, I will never do business with them again nor will I recommend anyone to them."

"Excellent service and delivery. Would definitely order from AC Wholesalers again. "

"No problems at all. Wish they would post on there page that they use ups for shipping. Just said home ground shipping. Had to try my tracking number on fedex, and usps before i figured out it was ups"

"My order took more than the 1 to 2 days to ship as shown on their web site. Also the shipping took longer than advertised. according to their chart I was on the edge between 2 to 3 days and it taking 5. So in closing if you have time to wait then this may be a good option but if your in a time crunch (AC is out).... then this would not be a good option as it was not for me."

"HORRIBLE PHONE SERVICE…..

I can't believe how BAD their phone sales and support is.
I placed the order on AC system package 06/12/15 via phone after waiting 35 minutes; everything was in stock and ready to be ship in 2 days.
On 06/16/15 tried calling them for the status:
I was on the phone trying to get someone on the phone starting 9:00 AM EST finally got lucky around 11:15 PM after waiting 43:18 minutes but only few seconds into the call it was disconnected.

Each time I call back and waited from 20 to 45 minutes and each time without any reasons call got dropped!!!!! :((((
Finally got someone around 1:30 just to find out that one Condenser was not available until next week.

I WILL Never buy anything from this business.... JUST FOR THE RECORD MY Order Number is A78613175

I ended up canceling the order.
"

"The absolute worst company I have ever dealt with. Multiple promises of shipping but never shipped for almost a month before I cancelled my order. Extraordinarily long hold time once they know you are following up. Long delays in email with false promises of shipment. When I told them I was thinking of cancelling my order, they immediately charged my credit card, but still didn't ship anything. I asked them to refund my balance and never did. I had to dispute it with my credit card company... What a joke... "

"sales staff was awesome they gave me everything I was looking for very fast very knowledgeable, it was a pleasure doing business with them I received my item in 6 days even sooner than they promised it to me installation went very smooth and I absolutely will purchase again when I need to."

"I placed the order on 6/1/2015 and everything was marked as "ships within 1-2 business days". Then till now 6/11/2015 everything is still marked "In Stock" and the order shows "received by warehouse". I tried to call them in the past 3 days and every time I had to wait for 30-60 minutes for someone to pick up the call and then talked a few words and then the line was cut. I tried to email them but only got an email of apologize for delay and no further response. I don't know what's happening to this company but this is the last order I place with this company. "

"I have to say that they are excellent. After doing a lot of research and price comparing, I decided to order two Friedrich through the wall ac's from them b/c they were the cheapest on Saturday. When I didn't receive a shipment notification by Tuesday I called them to see the status of the order. They didn't pick up the phone after waiting on hold several times and getting disconnected so I became very angry and frustrated. So I sent them an email and tried calling one more time. Finally I got a person on the phone, John. He explained that they were having major phone issues b/c they were upgrading their system and apologized profusely. I know things like this happen. He told me he'd look into my order and made sure that the ACs were shipped out within a few hours. Considering it's free shipping sent via Ground it's impressive that they're scheduled to arrive on Monday. John even called me back later in the day to reconfirm that I received the shipment email with the tracking info. Excellent pricing, excellent customer service, excellent follow-up, I would definitely buy from them again."