"Completely unprofessional from A to Z. The customer service representatives are rude and unprofessional (they hang up on you or place you back on hold after being caller number 29, really? The delivery service are even more unprofessional by trying to snag more money out of you when you have already paid for the services. This company NEEDS TO BE SHUT DOWN!!! "

"There wouldn’t be 1 star rating, but I had to pick one. I have never dealt with any company more exasperating and down right mind numbing. Zero communication with delivery people, routing manager and customer. They just pick random days even though they’ve been told over and over those dates won’t work. Then when you finally arrange a time, they just don’t show up. Then tell you they called you 3 times. A blatant lie. Still don’t have my delivery. Bottom line. AM Trucking is beyond awful. If you have a choice Scream NO!!!!!"

"this is the worst company to deal with they do not reply back to email nor phone calls they tell you when they are bring you your item you paid for when they feel like it and on top of you already paying a 160.00 to have it delivered, if your not home when they tell you to be they are going to charged you another shipping fee on top of the 160 you already paid the customer service is there for no reason they can not help you they can not change your appointments they can not do anything so why do you have them i waited for 30 mins on hold to get a customer service who said your right i can not help you said she would connect me to the manager who does deliveries i was put on hold for 5 mins then it shot me to voicemail left my message no response ONCE AGAIN I WILL NOT PAY ANOTHER FEE FOR DELIVERY DUE TO YOUR ERROR
i set an appointment 5 days ago for a morning delivery bc i work they told me 1 day before for no u will get it after 1;30 bad enough they scratched a 1500 dollar dryer "

"Very long delivery time, not answering e-mails, very annoying with endless confirmations."

"Hours on hold, complete lack of accountability, mismanagement of goods. zero customer service."

"Ruined our wood floors with a leak they caused and Moshe, their claims manager won’t approve any claim. "

"We are remodeling and thus have had at least 10 appliance or large furniture deliveries over the past few months. AM Home Delivery is by far the worst experience we have had. After seeing my appliance reached my local delivery terminal, I waited 10 days for someone to reach out before I called them myself to find out when we could schedule delivery. I was told on the phone that they were booked out for over 3 weeks (what?) but they would try to find a day and get back to me.

Now I have just received a text and email letting me know it is coming in less than 24 hours. Since I am in an HOA building with no service elevator, I need to give more notice than that and called to reschedule (which was noted in the email as an option). The rep I spoke to was entirely unhelpful and unprofessional. He repeated to me that it was already confirmed and could not be moved. While I tried to explain the reasons why I needed to reschedule he just kept repeating the same lines: "We will not move it. It has been confirmed." I was also denied the option to speak with a supervisor. It hasn't even been delivered yet but I don't have a whole lot of hope it'll be a smooth experience or my item will be in good condition. I also cannot be present myself to inspect it due to the lack of notice. Steer clear if you have any option."

"They were both very professional and respectful and helpful"

"I placed an order with Appliance Connection with delayed delivery (option on the order page). I received a call today from AM home delivery stating that the delivery window is tomorrow. I told them that the order wasn't supposed to ship for another month and they said that they will only hold it for 2 weeks after which I will be charged extra. When I responded that I'm not going to pay extra and asked if they could contact the seller they said that it was up to me - the lady literally started shouting at me. She just kept on shouting until I just put the phone down. How can anyone treat another person like that, least of all a client? I spoke to Appliance Connection about it and even though they sorted out the delivery date their only response regarding the delivery company was that that is the only company they can use for delivery to my area. Needless to say, I won't be ordering from them again. Shame on you AM Home Delivery for allowing your employees to speak to people like that."

"I ordered a suite of kitchen appliances - 7 pieces. AM Trucking was hired to deliver them. Over the last four months I've spent at least 12 hours on the phone with their unhelpful, unengaged, unmotivated employees.

Their contact problems are AWFUL. Trying to talk to someone is a nightmare:
- The email address they give you in emails and while on hold on the phone won't get you a reply
- The callback function while on hold does not get you a callback
- When you call, you'll end up in line after 40 people
- Those 40 are clearly waiting on like 2 people to take their call, because it takes hours to reach someone
- Once I waited on hold for two hours, only to be disconnected

They can't get an actual delivery right, either:
- A wine fridge came with a dent in the door
- They dropped my drawer microwave when they carried it across my lawn instead of using a dolly
- They had no tracking information for that microwave, but all the other pieces had arrived in their warehouse, so they just never scheduled the delivery until I called and someone had to find my microwave
- Literally nothing happens until you call them and sit on hold for 2 hours
- They showed up with one of three pieces in one particular delivery, and the drivers had no clue where the other pieces were
- They made me sign that the delivery was completed, even though the confirmation showed that all pieces had been delivered and they were not
- That delivery took several calls and two more stops to get all the pieces
- I chased the truck down for a dishwasher kit that was supposed to come with my dishwasher
- They gave me someone else's dishwasher kit, and I had to chase them down again to get the right one
- I was supposed to get gold level delivery, but the drivers said it wasn't on their information - they left a 500 pound range in my garage
- I'm still waiting on my refrigerator delivery to get scheduled, even though it arrived at the warehouse a week ago

This isn't even a complete list of all the issues I've had. They've been incredibly inept with $15,000+ of my merchandise. This company shouldn't even be in business. If you are a business owner looking for a delivery carrier, stay clear of AM Trucking.
"

"This company is very unprofessional. They set false expectations for when your items will be delivered. Their website is useless, because the information is incorrect. When you call customer service you’ll end up waiting on hold for an hour just to get hung up on. Customer service has promised me multiple call backs on information about when I should expect my package, but that never happens. This is the worst experience, no company should use or do any business with them. My package has been sitting in Dallas which is only a 3 hour drive from OKC. I wish I could give 0 stars"

"Beware beware beware!
Although my purchase was met with glowing excitement and flowery email confirmation, I did not experience what I had hoped would be a different outcome then so many people with Brooklyn Kayak company (BKC).

I ordered my kayak the tandem 14 foot pedal drive on June 23, 2020. As noted elsewhere by other customers, I was advised of COVID delays in shipping and back order status right from the start. None of this surprises me considering that even Amazon with its two day prime shipping can’t get it done. As time went on I eventually got a delivery estimate from AM trucking. That estimate indicated the kayak was coming from California and that it was 4 to 6 weeks from being delivered.

The AM trucking delivery estimate 8/17-8/24 came and went. I then received notification that 8/27 the kayak would be delivered. Fortunately I would be home for that delivery.

During the day I heard the sound of a truck and access door being closed. I went to the front porch to find the two delivery guys heading for the truck which was running and the kayak lying in the grass. I stopped the guys with the intent to ask them to help me move it, But I then noticed of the three pieces that were supposed to be delivered, only the Kayak was there. The pedal assemblies made up the other two items which were supposed to be delivered with the kayak. I ask the delivery people where the other two pieces were and they said in their best English that this was all they had. I said no, that there was supposed to be three pieces according to the email invoice. They then said something in Spanish and headed for the back of the truck, opened it, rooted around and came out and told me there was nothing more. I asked them for the delivery invoice so that I could notate the missing pieces and they said no paperwork only electronic. I did ask to speak with their shipping manager but they refused. I demanded they get in touch with someone to explain why there is only one parcel. Then one of them waved his arm, then with the other one and then up into the air and said something in Spanish. It was at that time that they picked up the kayak and headed for the truck. I told them I was calling the police which I did after they mocked me and said “go ahead”. They were able to get the kayak by me and onto the truck tailgate. Then one of the individuals dropped the kayak rudder end onto the pavement. They continued to load the kayak back into the truck.

I realized that they were going to get in the truck and leave with the kayak that they had just stolen after delivery. I went to the front of the truck and was going to sit in the truck but then decided because I was on the phone with the 911 dispatcher to take the keys to the truck so they couldn’t leave before the police got a report.

I can see now why people are so upset with the shipping company and cannot believe that BKC continues to use them. Too many people have commented about bad experiences and it looks like mine might be one of the most interesting. It appeared that the Kayak was in good condition but I only got to view it through plastic. I do not know where the other pieces were and they (AM trucking) took the kayak. I had no idea of knowing any potential damage they might’ve created when they dropped it. Bottom line is I should’ve had the police charge them with theft.

The long and short of the story is that BKC, specifically Isaac, refunded all of my money except for a $200 charge for shipping. The invoice clearly says shipping is free and this is one of their claims for potential customers. It doesn’t appear in my case that they are going to provide a full refund. It appears BKC is trying to claim that I exercised the 14 day return policy. I did not have any say in the matter whatsoever since the delivery people removed the kayak from my possession.

In hindsight I have reviewed my camera footage and realize that the delivery people were looking for missing pieces before they headed for the truck to leave when I first came out. It is quite clear that they opened up the back of the truck after they had shut it the first time went in and one of them was lifting up the plastic on the kayak as if to look for something. I’m positive that they realized there were more pieces missing and we’re trying to just leave without anyone catching them. While on the phone with Nick at BKC immediately following this horrid delivery gone bad, he surmised and I agree, that they were in-fact trying to leave without getting confronted about the missing pieces.

I would advise caution if you were dealing with BKC and they intend to use AM trucking company. Expect the worst, because that is probably very true for more than not. Unfortunately I did not do my due diligence before making the purchase, I waited until it seemed a bit odd to be taking so long for delivery."

"As other on this site have noted, ApplianceConnection used AM freight to ship our refrigerator and oven/range to us. AC did a great job and got our order shipped within a couple days of ordering on (July 20th). AM took approximately 14 days to get it from New York to California (arrived west coast hub August 4th). Here is where it got frustrating. Our items sat in San Francisco until the beginning of September. We tried calling customer service as others did without success. It took us contacting ApplianceConnection and having them send an email to multiple recipients at AM to finally get a response and an ETA for our appliances. The bummer here is that we as customers cannot choose the freight carriers. My hope here is that ApplianceConnection will be fed up with this company and stop using them as a freight provider. "

"I had no problems with the drivers. The issue I had is with the logistics manager Kevin Moreno. I placed an order from Appliance Connection on August 3rd of this month. I was informed that the item I purchased was to be delivered between August 20 and the 27th. I was issued a tracking number which showed a confirmation of the order and date of August 3rd, August 12th order picked up, and August 18th delivered at the terminal. After the 18th Nothing more on the tracking system. On August 24th I became concerned because I heard nothing with regards to the delivery date to my home. I called customer service, and spoke with April. She informed me that AM should had called me on the 18th and set up a date for delivery. She apologize for the error and stated that she will set a delivery date. As we spoke she stated that they where having problems with their phone system, and took my phone number just in case we get disconnected. Before she was able to give me a delivery date we got cut off. I waited approximately 20 minutes, and never received a call back. At this time I spoke with Grace from Appliance Connection and informed her of my frustrations. She informed me that she will reach out to AM and get back to me. A short time later I received an email from Kevin Moreno which stated my item will be delivered at my home on August 27th between 4pm & 8pm. Shortly after that email I received a text to confirm date and time which I did. I changed my schedule to make sure I was at home for the delivery. On August 27th I waited patiently for the delivery. I kept checking the tracking service to follow my delivery, and it still had the August 18th date, and nothing else. The tracking service was useless. Amazing 2020, and your logistics manager can’t even figure that out. At approximately 7:15 pm I called AM customer service and asked where the delivery person(s) where, and when will they be at my house. He looked into it and told me that they were running a little behind, and they should be at my house between 9pm & 10 pm. I was not happy, but understood that maybe they had some problems, and continued to wait. Again not sure where Kevin was with regards to the delay issues. I’m sure he knew his truck drivers where running late a lot earlier, and could have reached out to me instead of me having to reach out to customer service to find out what was going on. Now the icing on the cake. I received a call from Kevin at approximately 7:30pm. He informed me that he is the Logistics manager. He has the nerve to tell me that the delivery person(s) will not make to my house tonight, but will be at my house tomorrow (August 28th) between 7am & 11am. I said to myself, this the logistics manager? One half hour before the order was supposed to be delivered originally before I spoke with customer service, and they told me by 10pm, he tells me it not going to be delivered. I was shocked. I explained to him I had change my plans to be available for the delivery, and now at 7:30 pm you want me to try to rearrange my plans to be available tomorrow. I couldn’t believe how oblivious this guy is to reality. Anway, he told me that he will see what he could do, and call me right back. I’m sure you guessed it already, he never did. Just left me hanging. What a coward. At this point I tried calling several times and he never answered. I left a voicemail, and no reply. Now I’m not sure if the delivery will be at 10pm, or if I have to reschedule for another date. Unbelievable. August 28th At approximately 6:45am I received an automated call which stated that the delivery person(s) will be at my house in 20 minutes. I couldn’t believe it. You think the logistics manager Kevin would have called me back the night before to let me know. Clearly he is in the wrong position. Fortunately I had not left for work, and was able to be there to receive the item I ordered. After I received the order, and the drivers left, I called Kevin Moreno to express my frustration with regards to how he handled this situation. Of course no answer, so I left a voicemail even though I know that I won’t get a call back. Very unprofessional, but I’m sure he knows that already. I know now that when I did my homework on Appliance Connection and found them to have good ratings, I should have dug deeper to see who shipped for them. Won’t make that mistake again. "

"Delivery time was within the predicted delivery time estimate. Courteous helpful delivery men(2). Extremely hard to communicate with AM trucking because of volume of calls to them. Melanie in Customer Service was a delightful exception. Freezer has 3 or 4 dings on it, but overall, I am pleased with the condition of the freezer. "