"The product was as expected. Will be ordering from here again."
"I received the order and was pleased it arrived on time and was exactly what I ordered
I would give high remarks for this company"
"I was searching for some ink toner and this website had very competitive prices. Checkout was a breeze and I received the shipment promptly. Great site, Great service. Thank you"
"I found A Matter of Fax while searching on Google for a new projector bulb. Their prices were very competitive and reasonable. I was somewhat sceptical about going through them since I never have heard of them but now I'm really glad I did. I really liked how they called me to double check if the product I ordered was right and if the shipping time frame was okay. I received the bulb way quicker than anticipated and it was super easy to install and works great! Thank you A Matter of Fax."
"An easy online purchase, competitive pricing and quick delivery. It's how you would expect a good online company to perform, especially now that the line is blurred between Amazon and its third party vendors. "
"Graet price! Received shipment quick. Good deals and excellent place to buy."
"I am very happy with my purchase from A Matter of Fax. They were very easy to work with and processed my order quickly. They even compared my purchase to a prior purchase to confirm that I was order the correct part. I highly reccomend them."
"I placed an order with this company because they advertised "free shipping". After my credit card info was entered and I finalized the order the shipping charge got added which was the same price as my order (almost $16.00). Called back imediately and was put on hold forever. Finally spoke to a girl who said they would reverse the shipping. Today is 7 days after the order was placed and they still have not reversed the charge.
I am on the phone with the company now and have been transferred to 4 different people and still on hold to be transferred again."
"There is no way that this small business has earned as many positive reviews as are found on this site.
Wish my boss had read some of the negative reviews on other sites before he ordered from A Matter of Fax.
Here is our experience:
We ordered a new fax machine. The company called to confirm that we really wanted that model as it was an older model and newer ones were available. Yes, we wanted what we ordered. No problem, was the reply. It was then weeks before the machine was shipped. When it finally arrived, the box was mangled. Inside was some old, used, defective fax machine (not even the right model). Then the "fun" began. No one ever answered the phone. Emails were ignored. After several weeks of trying to speak to someone, we finally got a woman who informed us that the company doesn't handle its own returns and uses a third-party organization. She would send a link to that organization's web site. There was no guarantee that the item would be accepted or that a refund would be issued. If we want to take a chance with the return company, we have to authorize them to charge our credit card for an undisclosed shipping charge. As to the fact that the wrong item was shipped by A Matter of Fax, well, turns out that the web site doesn't actually promise to send you what you order so...BUYER BEWARE!"
"A Matter of Fax was absolutely friendly and efficient throughout the process of my order. My purchase came quickly and safely in the mail, and I was even called by a representative to make sure I was satisfied with the overall experience. I am very happy to say yes."
"Great price and quick delivery!!! Have not used the cartridges yet so hoping that they are truly compatible. "
"I'm pretty impressed by the service here. The cartridge I needed was easy to find, well-priced and the whole ordering process was well-designed. I received the package in good condition and in a timely manner. I have no complaints and will definitely be back when I need a new cartridge."
"Smooth transaction. Received order quicker than expected. Will shop here again."
"Quick service and great prices. Thanks!"
"I found "A Matter of Fax" very responsive to my concerns. They immediately made corrections (in my favor) when I expressed a problem. The product arrived as ordered and in a timely manner."