ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-12-01

"Bought a toner cartridge for my Samsung printer, arrived in a timely fashion, works fine. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-29

"I ordered from A Matter of Fax a few time for printers, fax machines and toner and printer supplies. They always provided me with quick service and prompt shipping. They bailed me out a few times when I was doing a print job and ran out of toner and got next day delivery and saved the job. Nice work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-11-29

"Ordering was easy, prices were excellent compared to others and arrival was earlier than expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-29

"I'm a small business and artisan, so my supply purchasing budget is pretty frugal. I did a search for toner products and found A Matter of Fax. I was happy with their pricing options, but wanted a little more information about products labeled "refurbished." The rep I spoke to gave me the straight dope on the term, reciting exactly how much page yield I'd get from refurb vs. new. The new non-branded product was (a) reasonably priced, and (b) just as reliable as the name brand HP toner that was $25 more. No sales pressure. Just facts, figures and timely service. The toner arrived quickly and is working fine. GREAT SMALL BUSINESS with friendly, knowledgeable staff. I will continue using their products."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-11-29

"Received my merchandise from A Matter of Fax and was please with the quality of the product, there was a little delay in shipping but figured it was because of the weather at that time. Ordering from their web site was a bit confusing, sounded like I was ordering two items of the same thing and when I hit cancel it told me I had to call, but when I call there was no answer, but luckily everything was alright when it came. Still would order again from their web site, prices are good. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-28

"Thank you very much for the speedy mailing of my product, TV is working very good.I will recommend you to my family and friends. Thanks Michael Arellano
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-11-28

"I found this maintenance kit and the instructions that came with it fantastic. The price was great. I just replaced the maintenance kit in our HP printer less than a week ago, but so far it's working great. Plus I can return the defective maintenance kit back to you with the label you gave me. Awesome. Great shopping experience and super happy with the item and the price.

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-27

"very good service thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-25

"Just the way it is supposed to be - best price, ordered it and a few days later the well packed package arrived. No problems whatsoever."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-21

"Found A Matter of Fax searching the web. The website was very easy to navigate and find the part I needed to repair my T.V.. After placing my order I received a e mail stating my part was not available and to call for assistance, I called and spoke with a man who told me the part was available and had been shipped I received my replacement part within 3 days and can now enjoy my T.V. again. I was also very pleased with the pricing. Local repair shops wanted almost 4 times as much for the same part.
Thank you
Joe Mannina
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-17

" Extremely efficient way of buying supplies. Good price, fast delivery. Perfect. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-11-15

"I purchased an HP printer and 4 additional toners. After using what was in the printer for 6 months I discovered the toner they sent me was generic and it would not work in my printer. I called them and they said they would not only refund my money but would also pay for the return shipping. That was in May. Not only did I not get my refund as promised, they accused me of trying to rip them off. They claimed the toner I sent back was actually HP toner and refused to refund the money. Lucky for me they returned it so I was able to show proof it I purchased an HP printer and 4 additional toners. I have decided to contact the Attorney General's office for NJ and OH as well as the BBB. If I did business this way I would be out of business. Please do not buy from them was theirs and not an HP product and they still refused to refund my money. I ended up talking to the owner thinking he would help. Now I know where the employees get their professionalism from."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2012-11-15

"Do not buy from this company. They are a complete scam. They take you money and never ship the product, never return calls or emails.

Do not believe any reviews you may read about how good they are because they are most likely written by employees of this fake company to make them sound good

They are a complete scam.

Feel free to repost this anywhere you like to make the world aware not to deal with them.

Giving them 1 star on anything below is too high for them.
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-15

"I was happy to find the part that I needed for an older model projector at A Matter of Fax. I've purchased several items from them over a number of years and have always found excellent pricing and fast service. Overall I'd rate myself a very satisfied customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-14

"Fast & Easy
Would buy from again!! Super pricing!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A