"I ordered a new Bulb from them for my Mitsu. DLP TV. After installing the bulb I thought the picture was still some what dull or not as good as the old bulb. I first checked the web site. It said to call an 800 number. Listened to that and they told me to call a regular number. They both came to the same recorded message. None of them HAD CUSTOMER SERVICE or TECH SUPPORT. Typed a note to them on line. After a day they sent me a note on if I would like to return it go to this link. Went to that link and again I wanted to ask a question. No real people on the line. Wrote a some what harsh note again as an e-mail. Again they told me if I wanted to return please contact this other service. All I would like is to ask some one a question on if this is the correct bulb they sent me or if there is a problem with the bulb.

Today Monday 1/21/12 I have had contact with Jacob. He called on the phone and wanted to try and help. He is sending a new bulb and a RMA to return the old one. He was helpful and sounded like he was some what upset with the custumer service that I was given. He said I should have the new bulb with in days. Thank You Jacob.

1/30/12 Rec'd my new bulb today and it works just fine. Have sent back to old one for a refund. Thank you!!!"

"I found A Matter of Fax to be professional and prompt during my recent order of multiple printer cartridges. They were willing to go the extra mile in answering my questions as I was new to ordering "recycled" cartridges. .....Robin"

"Great buy. Happy Happy Happy. "

"Good price for a replacement Epson Home Cinema projector bulb. Proper fit and function. Delivery day met expectations. I am totally satisfied. "

"I received the blub for my projector for Matter of Fax very quickly. I hope that it is a good one, I did all the correct istall according to directions, and the last blub only lasted for 168 hours. Would be nice if the bulbs were warranted according to lamp hours instead for length of years. Otherwise the bulb works as it should. Good packaging."

"Great price for a great product -- and fast shipping!"

"The porduct was received quickly and in good shape. I wish the directions to install it was included but I was able to look it up on the computer."

"Fast delivery, proper packing and good price. Very pleased with service and purchase. Thank you very much.
N. andrei Popescu"

"Very happy with the price and speed of delivery. I will be ordering again in the future."

"I ordered a Canon 9000F scanner 2 weeks before Christmas from A Matter of Fax. Since I hadn't received it, or any more information, I went to their site on Friday Dec. 23 and discovered it was back-ordered (with no indication when *or if* it would be back in stock), and I tried to cancel the order. A pop-up said I couldn't cancel the order online, I had to call a non-toll-free number (which doesn't work). The next week I got an email offering to cancel the order because it was back-ordered, just call - and the number offered told me after a series of voice prompts to call *another* number - so I was pretty displeased.

The price another vendor offered was a bit more - not a lot, but still more. I decided to place my order with them at about 2AM on a Thursday. The scanner arrived on Monday, no fuss, no bother, just the goods, on time - no excuses.

I initially gave their Customer Service a "poor" rating because they should have notified me immediately when the scanner wasn't in stock, their Web site can't cancel orders and has an invalid phone number, and the number listed in their email communication can't be used to call customer service directly.

Since then, I was contacted by their Customer Service department to resolve the issues. Jacob assured me they're working to resolve the problems I experienced, and indicated they are in the process of revamping their Web site, which will hopefully fix the difficulties I had there.

Given their efforts to try to find an equitable arrangement, I'm changing my review to a neutral one, and will consider doing business with them in the future."

"A Matter of Fax is one of the best suppliers I use for replacement bulbs on DLP tv's and they also carry a pretty good line of computer and office accessories that I have found.
That along with good prices and fast shipping makes it a great place to get my repair parts and supplies.

GJL Electronics"

"We love your company and have purchased a few things from you. I wouldn't go with anyone else. Your prompt about getting orders out and we love your merchandise. Your a lot cheaper on prices than anyone else. Love, Love, Love "A Matter Of Fax""

"Ordered a Sony TV lamp & it came in 2 days. The lamp worked fine like it's a new TV, only thing no instructions came in the box. Would order again from them kept me posted that order went through & was shipped"

"Avoid this company. They shipped the wrong item, so I had to go through the hassle and EXPENSE of returning it. The amount they refunded was less than the purchase price, even though it was THEIR error. Don't bother calling and leaving a voice mail message -- it will never be returned. Emails are a one-way conversation. They send out "canned" responses, and never provide specific answers to your questions."

"No problems - ordered the items - they arrived quickly - all is well."