"We were very pleased with the promptness and accuracy of our oder from Matter of Fax. They were very courtesy and followed up promptly to confirm we received our order and were satisfied with the product. We would order from them again."
"Was pleased with how quickly the order was filled and arrived in my home. The toner works just like the original. "
"I am a repeat customer because the service this company provided and the competitive prices were outstanding. In the future if I am in the market for these types of products, I will certainly consider this company at the top of the list."
"I purchased a replacement lamp (XL-2200U) for my Sony KDF-E55A20 LCD television. The price was lower than anyone else I could find and the product was delivered in about a week. I would recommend this site to a friend and would order from them again."
"Thank you so much for giving us a DocuMate 515 instead of the 510 we ordered! It's a great unit. The upgrade was appreciated and I'll be doing more business with you in the future for sure!"
"(updated 12-5-11, see below)I ordered an Aerobed air mattress. Your service was slow and unresponsive. A wrong item was sent and I don't consider that a major failing. It was two weeks and two phone calls to before it got here, though. Unacceptable. It took three days and two more phone calls to get an RMA for return. I didn't hear from you for over a week after returning the item. It took two more phone calls to finally get a refund. I believe the agent took almost no affirmative action to resolve the problem. Every painful step required me to place yet another phone call. I certainly will not be buying anything from A Matter of Fax again. I suggest you stick to handling fax machines and not air mattresses and I hope you do a better job with them than with merchandise not in your main line of business.
Updated 12-05-2011: A representative contacted me by telephone and offered a credit and personal service against a future order. I think they will take action to improve their customer service."
"Don't buy from here. Ordered a Blackberry on 11/20/11 and it was processed and charged to my card. A few days later I checked my order status on their website and it indicated that it was at their warehouse. I waited until 11/29 for an email confirmation with the shipping information. I called on 11/29 and again 2x on 12/01 and received a different answer to my order status. After being told that I'd have to wait another 7 days for it to arrive at their warehouse from the vendor I cancelled my order.
Stay away."
"Thank you for being so prompt in delivering our order, it was of great help to us."
"I had recently ordered the same thing I ordered from you from another company. What they sent did not work and they gave me my money back but I still needed a new bulb for my TV and they did not offer another one.
So I did another search online and found your company. It was easy to order and I recieved it with in one week."
"Great service & ease of shopping on your website.
Thank you. "
"Sent off-brand equivalent instead of original manufacturer's product to me. I ordered 'Premier Sharp 3D glasses AN3DG10S' and received generic Fh300 glasses. I will not purchase from them again.
Update: I was quickly contacted by customer service after submitting this review. I had misunderstood the description on the product page and was in fact supposed to receive a generic pair of glasses. They agreed to update the description to make this more obvious. They worked very hard to make sure I was satisfied with the product. Based on this customer service response, I will not hesitate to purchase from them again."
"I am very happy with their customer service. I had some issues with the shipping. I called them up and the matter was resolved immediately. They try their best to take care of their customers. They even called me up and verify the changes."
"After my first order with "A Matter of Fax", i can highly recommend them for their quick service and great price."
"We were very pleased with the price of the product, as well as the product when we received it. It came quickly. Thank you very much."
"The tv lamp that we bought through them was the cheapest that we found on line and the shipping was free but came in within 5 days. We couldn't have asked for better service."