"I found the product I purchased from you when I was looking on amazon.com, and to my shock, you were much cheaper! I did go to your site and looked for the product after I bought it because this survey asked how I liked your site. I didn't find the innotek fence until I put it in the search window. Even then I didn't find the one I had just purchased. I don't know why, or if that matters to you all or not. Bottom line is, you have by far the best price. And when I decide for sure that I like the fence, by buddy will buy one and I will make sure he buys it from you! So thank you and keep up the good work! (or, keep down on the prices :)"
"Thanks Christina, Lucie and Janet - truly professional! Hope i got the spelling correct.
Litalm Inc.
ps - someone needs to fix this problem."
"Every aspect of the transaction was good. I received the product in about 4 business days...very acceptable.
"
"Everything as far as the customer service received and the free shipping on the product was great. However I was not happy with the original order/product that need to be replaced after 5 months. My original part lasted over 4 years."
"Really good service. Great price especially compared to Office Depot."
"This bulb turned out to NOT be a very good value. I liked the price (about 1/2 of what the manufacturer wanted for a replacement bulb) but this bulb just died, without warning after only 835 hours of low-output use. My original bulb (that this one replaced) was still working after 3000 hours. Even though this bulb was half the cost it only lasted about 25% as long meaning it actually costs TWICE as much as the manufacturer bulb. I'm going back to the manufacturer bulb. Costs more up front but is WAY cheaper in the long run when you consider hours of service for the price.
Follow up - Customer Service was EXCELLENT!! I received a call from a rep from A Matter of Fax who was extremely motivated to satisfy me as a customer. While I still can't recommend generic projector bulbs, I HIGHLY recommend this company and would do business with them again."
"A Matter of Fax always has the lowest price for the OEM Xerox CopyCentre C20 toner cartridge that I need. The toner was also delivered faster than I thought it would be."
"I ordered a pair of Sony 3D tv glasses on 4/30. It took 10 days to receive my order and it was the wrong product
Their customer service team is excellent however. They let me try out the wrong product to see how I liked it. I ended up returning it and getting a full refund no hassles. They kept me from a dissatisfied customer and made me a happy one.
"
"continue stories of yesterday: i got a call from the sales. explained the reasons of what's happened. promised to satisfy the customers. i did get the confirmation from the email. now i'm waiting for the order be delivered and hopefully everything will be ended well. stay tuned. "
"Order received promptly, customer service was excellent with follow up calls. Great company to do business with. Ron Schultz"
"I have been there customer from 8/8/2006 but did not any issues with any of my order. Great guys to do transaction with. Their quality products arrive on time which is the most important part for me when I place order online. "
"I have nothing but great things to say about "A Matter Of Fax". Great customer service, follow up, and shipping speed all great. The product is excellent in every way, works great, great quality printing. I will definitely do more business with them. Thanks again.
Denny"
"great service...quick delivery. Keep up the good work!"
"We ordered a replacement lamp because they had the best price with free shipping! It was so much cheaper than other companies. We're hoping ours lasts until the replacement comes in. We will definately be buying from A Matter of Fax again. Thank you!!
I was an uh-happy buyer due to an error I made while ordering, but the issue was rectified before I woke up this morning and now I can't change my username :("
"Overall the service that I received was very good. The time it took to verify the credit card was a little longer than I would have believed it to take. The only problem I had was trying to get someone to help me with the message that was on the packing slip. "Please return cores within 30 days to avoid core charges. Please return in their original packing." The customer service rep that I spoke with had no ideal why this statement was on the slip. However she did take the time to find out what we needed to do and returned my call in a timely matter."