"Ace Photo Digital had good service and good customer care. With that they have prompt shipping and provide an accurate discription of a product that is shipped."
"first of all, let me say that i did get what i ordered, and in a timely fashion. however, it was NOT what i thought i was ordering. i was purchasing a camera bag, and the page i bought it from showed a photo of a different bag (the one i wanted). so, i ended up getting bag that was too small for what i needed... enter the frustration. when i've called this place, which as has been several times in the last week, i'm immediately put on hold for a MINIMUM of 5 minutes, one time i held for 10 minutes, only to be answered by someone who immediately put me back on hold for another 10 before i hung up. on the rare occasion that i was able to actually speak with someone, they've been just outright rude. i was told that after making a return and tracking it back through UPS to their store, that they had not received the return. they relented when i said that i had info of someone signing for it there, then they told me it would take a minimum of a week before any exchange could be made. after all this, i found out that the price that they actually had on the website was not the actual price of the item. it's a classic bait and switch just so they get hits through froogle and other deal watcher websites. what i first thought was an awesome deal has just turned into a major pain in the a$$. after i talked to them about my order (in the middle of the week) i was told that it was the end of the week and to not expect anything to happen until later next week. i dont understand... telling me that it's friday, when my calendar says wednesday, does not make it friday.
so, if you like dealing with complete jerks, and like wasting your minutes while you're on hold, give these people a try."
"I purchased a tripod, it was sent quick. It was broken so I returned it and it was replaced. I was very happy with the purchase but a little troubled with the customer service. I would buy from them again but I would hope to not be put on hold for 15 to 20 minutes if I have a problem."
"Found the best price for my Tamrac camera bag here after extensive searching. Everything went perfectly. Brand new product with all tags, packaged and delivered as expected. No problems. May try purchasing other products in the near future."
"Very pleasant ordering experience. I received all items ordered within a few day. Sent me order tracking information so I could tell when items were to arrive. I will purchase from again."
"Store was very prompt in processing order at a price that I was very happy with, after searching Froogle and finding this site to have the best price for my digital camera and printer combination that I wanted. And the fact that I got free shipping was just an added surprise."
"This company did well as far as online companies go. The email communication was a little slow, and the order and shipping took a few days to complete. Granted, however, that I was ordering around the Thanksgiving holiday time. They were helpful over the phone, and even let me continue my order that I had previously decided to cancel on a whim. If you're not in a rush, I would definately recommend buying from them. Great prices, good service."
"I was worried that I wouldn't get the camera before I went out of town, but it came just in time (like it should have)! Product was exactly what I expected, shipped professionally and everything. Customer service was polite when I called to check on order status."
"Excellent web site, worked extremely well and very user friendly, easy to find what we wanted, order and pay. Beat E-bay prices by 15.00 on camera bag and 2.00 on shipping. Excellent communication, shipped in 24 hours, provided tracking number. Excellent company and product, exactly as promised!! Very happy, highly recommend."
"Exceeded my expectations. They shipped immediately, and item arrived on the day the informed me. Excellent service and communication. Wonderful packaging, and excellent product. Thanks for the great experience. Would do business again."
"Super fast shipping fresh film at a low price. Top notch in all ways!"
"I purchased two popular Nikon G lenses, a 28-80 and 70-300. The total was $175 for both, and under $200 including shipping! My order was handled with professional speed and care, and I feel like I found a great deal. I'm very pleased with my lenses and my experience with Ace, and will shop with them again."
"I purchased a portable DVD player from them. It was a popular item that was difficult to find anywhere, but they had it in stock and shipped it promptly. I have every intention of purchasing from them again."
"Ordered Microtech ScanMaker 5950 flatbed scanner w/sheet feeder using ground shipping AM of 11/10/04. Arrived 11/12/04 - nice that I didn't have to wait out the weeknd. Scanner works great. Interesting fact is that the scanner was shipped by Focus Camera. "
"Digital camera received exactly as described on website, in timely fashion, well packaged. Seamless, painless process. Would definitely purchase from Ace again."