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Verified
5/5

2004-08-18

"Fast shipping..good prices. good communication.I would highly recommend a purchase from them.I would buy from them again."

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Verified
5/5

2004-08-13

"very satisfide with camera and bag, price was good shipping was fast yes i would recommend to friends"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-08-12

"Went through the reviews to select camera that met my needs. Then searched for best price for Minolta G400 and found it at Ace Photo with shipping. Had the camera with accessories within 3 business days. Excellent packaging and super reasonable shipping costs. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-08-02

"Excellent transaction at a good price. Product arrived when promised, and was exactly as ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
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Being easy to reach
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Resolving problems
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Being trustworthy
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Overall customer service
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-07

"I shopped around for a couple of weeks and could'nt believe the low price from Ace Photo Digital. Was very pleased to find that the product and service was excellent also. I will highly recommend this company!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-06-22

"Excellent price on an excellent product. Delivery was prompt and everything was in perfect condition. Would definitely do business with this company again."

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Pricing of products and services
Value the company offers
Is consumer focused
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Is committed to quality products and services
Is easy to do business with

Verified
5/5

2004-06-02

"very professional. I could depend on receiving the materials on time. there could be more choices on shpping and handling, but overall its ok. I can't complain about the ease of the page to purchase the camera. good pictures, and descriptions. I think I have the best deal overall."

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is trustworthy

Verified
5/5

2004-06-02

"In stock and shipped on time. No problem. Good service."

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Overall quality of the company
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Is committed to quality products and services

Verified
5/5

2004-05-21

"Very smooth transaction! Item was in-stock as advertised. I purchased a SonyVX2100 and some miniDV tapes. The price was exactly as I had seen it on their website. My package arrived within 5 days, as per the UPS tracking email that was sent to me. Thank you ACE, you have made a new customer very pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Overall web site
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Web site being easy to use
Speed of web site
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Verified
5/5

2004-05-21

"I am very pleased with my order. I was the best price, shipped in a timely manner, and what arrived was what I expected. I spend a lot of time reading all the reviews for this seller prior to placing my order. I also looked a several other sellers. For all sellers there were many happy users and many unhappy users, so it was very difficult to tell the true rating of the seller. Since my order was a single item, in stock, no special handleling, arrived in a timely fashion, was corrected and undamaged, and I did not need to deal with customer support, I was very happy with this seller."

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Verified
1/5

2004-05-10

"I tried purchasing a pentax optio from these guys. First of all, I called them to confirm that the prices they are charging on the website is all I would have to pay. They assured me that is all I would pay. 3 days after placing my order and charging my credit card, they call me back telling me that the product that I want cannot be shipped without purchasing certain accessories.....adding another $185 to my total.

This is exactly why I called them in advance to make sure that they would ship what they said, and now they are pulling the old "BAIT AND SWITCH" on me. I wish I would have known about resellerratings before I placed my order, so I would never have to go through this mess.

I have filed a request with my credit card company to dispute charges with this site, and am now waiting to get this settled. Such a hassle.

Im sure all the postive feedback on this site is from their own staff. I'm 100% sure about that. This company should be sent to the Better Business Bureau and should be banned from selling anything on the internet.

BUYER BEWARE! DO NOT BUY FROM THESE GUYS. THEY ARE CHEATS!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-04-27

"I had a horrible experience with ACE Photo. I bought a digital camera from them, and it came with a defective power system. I initially thought it was the batteries, which I sent back and they replaced. When I later found out it wasn't the batteries, they told me to send it back to them and they would replace it. After many attempts to contact them, and being on hold for hours, I found out that they would not replace it, but were sending it to be fixed, which would take 4-6 weeks. Six weeks later I called and was told it takes at least 8 weeks. I eventually received a repaired camera 13 weeks after I was told I would be sent a new one in just a few weeks. I had an extremely difficult time contacting anyone, and once I did, they were rude and completely unhelpful.

I would never use ACE Photo again, and highly recommend against it for anyone else.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-04-24

"Products delivered quickly, cheaply, in excellent condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
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Overall customer service
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Customer service resolving problems
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
4/5

2004-03-15

"I placed an order for a digital camera and a webcamera, and some accessories for the two items. Since I am from abroad I have also sent them a verification email as soon as I placed my order. Upon placing my order I received no notification email whatsoever. So I send an email to them to ask if I should receive one and If I placed my order successfully. Instead of replying to my question, they send me back a pre-written email which said about verifying my order in order to expedite it. This shows no respect to the customers as the dont even TRY to pretend to be reading emails about order information. I send them an email again. The same thing. I try to call, nothing happens, I cant get through. Its been a week since I placed my order, lets see how much time they need to process an order. I have sent them a verification email containing scans of my credit card and ID THREE TIMES. Is this customer service?"

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Is committed to quality products and services
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Is easy to do business with

Verified
5/5

2004-01-06

"I ordered a Fuji Fixpix digital camera for my daughter for Christmas. It was easy to use the website for ordering. Confirmation was emailed to me immediately and it was shipped exactly when indicated. I would use them again and would highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use