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Verified
5/5

2004-01-02

"Merchandise arrived promptly and as advertised. "

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Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-31

"I have made two purchases from this company within the last month, I will continue to do so in the future. Reason: They are Reliable, they have great Prices, they respond to questions. Most of all they exceed my expectations. Have bought more items on the net than I want to recall over the years. These folks are at the top of my list."

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Overall quality of the company
Pricing of products and services
Value the company offers
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Is consumer focused
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-23

"The sales staff was very polite and professional. This was my first time ordering an item online and I had accidentally ordered twice. I explained my mistake and they quickly fixed the problem for me. I would gladly use them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-16

"i ordered an olympus camera, and was a little apprehensive, about on-line ordering, as it was my first time. however, i was thrilled when i received the camera in perfect condition, extremely well packaged, in very fast shipping time. the price was excellent compared to the local sellers. i bookmarked their page and will definitely recommend them to others, and purchase from them again. Happy Holidays!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-16

"Good buying experience. Purchased a Fuji A310 on line, arrived on time, priced as agreed, and in perfect condition. Would buy from Ace Photo again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent

Verified
2/5

2003-12-13

"I ordered a S3000 FujiFilm FinePix Digital camera and an Olympus 128 MB XD Picture Card. I received the correct camera but received the lower priced Fujifilm 128MB XD Picture Card for the higher OLYMPUS price, even though the bill of laden stated the OLYMPUS card. The camera did arrive exactly on the day it was stated to arrive. Seven days from order date to arrival. And the price for the camera and shipping was correct. I choose Ace Photo Digital because, 1. Almost best price, 2. Ratings by Better Business Bureau, 3. Ratings by several online rating services.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-12

"Perfect transaction, no hassle whatsoever for my online purchase of a canon camcorder. Everything as described and best prices and web site anywhere. Speedy delivery to west coast-5 working days ups ground."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-11

"Excelent experince. Puchased waterproof case for difgital camera. 1. Price was lowest available. 2. Site was easy to use and purchase easy to xolplete. 3. Order confirmation by e-mail withing 2 minutes of order. 4. Shipping tracking confirmation within 48 hours. 5. Oredered night of 11/28, received 12/02 via standard ground ship. 6. Item received in fine condition and is as described on website."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
2/5

2003-12-11

"1. Submitted overseas order via AMEX and was subsequently told to wire money, despite being in a position and offering to submit the additional detail as mentioned in their website.
2. Wired money and it still took 4 days to ship
3. Spent $200 for express shipping and it shipped International Economy

However, would purchase again based on price and I now know what to expect.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-10

"I was extremely impressed! I placed my order on a Sunday night and Tuesday it was delivered! SUPER FAST DELIVERY! EASY ONLINE ORDERING! I would definately buy from ACE PHOTO the next time. Great low prices, reasonable shipping charges and speedy order processing are hard to find but ACE PHOTO has it all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-10

"Good price and prompt shipment. I'm very satisfied with ACE."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
N/A
Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
N/A
Speed of web site
N/A
Web site being easy to use
N/A

Verified
5/5

2003-12-10

"Purchased a Fuji FinePix A303 digital camera with a Fuji 128MB XD card. Received everything in perfect order in a timely fashion."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-10

"Outstanding service via telephone. Sales associate was very knowledgeable, helpful and personable.

Good selection and great value.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-10

"Best prices around, very knowledgeable salesperson who was more focused on helping rather than hardcore selling. Was able to assist with several choices in order to make a decision -- and most impressively...not necessarily the most expensive choice. I'll definitely be back to do business in the future, and will be recommending colleagues as well. Keep up the great work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-08

"Purchased a Canon i70 printer. A very smooth experience from start to finish. Never talked to a salesperson, everything was done on the website. Package was delivered as promised and everything was as expected."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use