"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"First time purchasing with adore me. I ordered a few items for a trip and paid an extra 14.95 usd for express shipping. Not only did I not get my package in time, the package tracker indicated that it was still processing while I was traveling. The package came in a dark purple bag with a bold adore me logo on it. I was hoping it was a bit more discrete as I had a little bit of an awkward encounter when we got back home from our trip and was informed that I had received my mail. I was a bit bummed and embarrassed about the situation to say the least. On the plus side everything fit true to size and was of good quality. I’ll have to order a couple weeks in advance for future purchases. "
"Just a note, this set is a true red, I was expecting it to be darker red. It’s still really cute. I was surprised with how comfortable it is as well!"
“Hello,
Thank you for sharing your feedback on your latest order. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured it will be forwarded to our Design Team so they can look into this matter. We'll also do our best to continuously improve the products we currently offer to accommodate our customer's needs & wants.
We look forward to serving you again in the future and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"For offering plus sizes, they don't make bras that don't cut off the side if your chest. The cups are still made for small chested women. Charging $5.99 for restocking fees on top of that is also a bit ridiculous considering the money spent on the items and shipping costs. The voucher process is confusing and there isn't much in terms of variety. I had high hopes that were not met. "
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you had an issue with your order. Rest assured this will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the sizes of the products we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the set at your earliest convenience or receive a refund.
We sincerely apologize for any inconvenience it may have caused.
If you need any help returning or exchanging, please let us know. Our customer service is available to answer any questions you may have!
Also, we are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I love buying **** clothes for my wife, and the quality, fit and style of their products are top notched!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I used the website for my first purchase, it was easy. The filter works well. There is a lot of selection and a variety of styles across all sizes. I used the app for another purchase. Super easy. Love the favorite button. Sometimes I looked at so many I would forget which one I was deciding on...the favorite button helps with that! Great company communication. If they were running behind I was notified, but when the shipping was running slow they also reached out. Exchanges are super easy. I do think they should put your voucher code into your information, I had trouble keeping track of it. The products are well made and good quality. I recommend using Adore Me!"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"abysmal. Poor customer service. I had a false charge placed on my account. I was told I’d been given a credit. Never happened. Over two weeks now. Exchanges are a penny. Not free. That’s false advertising. Such a shame too. The bras are beautiful and great quality. "
“Hello,
Thank you for bringing your complaint to our attention and we deeply apologize for the overall inconvenience these unfortunate occurrences may have caused.
Please know that this is not the type of service we want you to get from us. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already refunded and assisted with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Although I did receive my product very quickly, when it didn't fit and I had to send it back, there has still not been a refund to my account? "
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you haven't received your refund yet. Your patience throughout this experience is very appreciated!
Based on its return tracking, your order already arrived at our warehouse. That said, the set will go through a standard quality control system and may have simply not been processed yet. As soon as we have completed the inspection, you will receive a separate confirmation email with the refund details.
Even so, we don’t want you to wait for too long, so if you don't receive a receipt confirmation from us by February 27th, please let us know so we can further assist.
We sincerely apologize for any inconvenience caused by the wait.
If there is anything else that we can help you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"I like the items only thing u guys charge my card twice an sign me u for VIP wit out asking me"
“Hello,
Thank you for bringing your complaint to our attention.
We truly apologize for any inconvenience this situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already refunded and assisted with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"Excellent product
Beautiful sets"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I felt **** for the first time in a long time. I needed that confidence boost. Thank you. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I like the variety of lingerie and apparel but the pricing is a bit high on some things."
“Hello,
Thank you for your review! This is exactly the kind of input we need to better serve you.
Since we always strive to further improve all aspects of our products and services, we have forwarded your feedback to the relevant team so they can look into this matter.
We will also keep you posted on our new promotions, discounts, offers, and free gifts every month!
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"I've placed two orders with Adore Me. The first order took over two weeks for me to receive. The second order I needed in a timely manner so I paid for the shipping. Placed order on the 8th and have yet to receive it. I emailed support and was told I would get it on 2/14/2022, it is now the 16th and the tracking is still not updated. All I see is it was in San Diego on the 9th... no further update. Product is nice, but if you're expecting your order to come in a timely manner it won't, even if you pay for shipping."
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your orders to reach you. Packages take 1-3 days to deliver with the priority shipping method not counting the 1-2 business days processing time in the warehouse. We will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
Since you did not enjoy the faster shipping you paid for, we have now refunded the $4.95 shipping fee back to your card and you should see it in your charged account within 1-3 business days.
We truly apologize for any inconvenience caused by the wait and appreciate your patience so far.
Rest assured we'll treat this with importance and based on its tracking, your latest order will be delivered soon!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Fit was perfect and looked **** my boyfriend was so pleased"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I've been shopping here for awhile & made a mistake once very helpful & knowing if something doesn't fit right & is return helps me shop outside my comfort zone "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"True to fit. Great styles and prices"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing this to our attention and we are deeply sorry to hear that it took so long for your order to reach you.
Packages take 1-2 business days to deliver with the free shipping method not counting the 1 business day processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
Since you didn’t enjoy the faster shipping you paid for, we have now refunded the $14.95 shipping fee back to your card and you should see it in your charged account within 1-3 business days.
We truly apologize for any inconvenience it may have caused and hope this helps!
Should you have any other questions or concerns, our customer care team is always happy to assist.
Kind regards,
Adore Me
help@adoreme.com”