"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"It was ok I guess not really bad at all "
"I always have great experience with Adore Me. The sets are cute and great quality. Any time I need to return the process is very easy"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"They make it very difficult for a user to shop one time for an item. Actually, they put me on a monthly subscription when I opted for a single purchase. Luckily I noticed it and canceled the subscription. I can't believe they would do that and try to take advantage of people who may not have noticed.
Also, the product was horrible. The underwear felt like cardboard. The pantyhose I bought were ripped when I opened the box (no way to prove they were ripped once I opened them and no way to prove that I didn't rip them). I understand that shipping times are longer than expected, but when you tell someone before a holiday, that they will get the product before the holiday, I would do whatever it takes to make sure the product arrived in time. Nope, it showed up late. Also, the packaging is not discreet. So when my husband opened the mailbox, he was the package. Wish I could opt-in for discreet packaging for gifts.
Do yourself a favor and save your money and shop somewhere else. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
As we always strive to further improve all aspects of our products & services, we have reported this to the relevant team and we do intend to act on it immediately so you won't experience it going forward.
In the meantime, feel free to process an Exchange or Return in your Adore Me account so you can replace the set at your earliest convenience or receive a refund.
We truly apologize for the overall inconvenience these unfortunate mishaps may have caused and to express it in more than just words we have now issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I loved the concept of this-- you have to order matching bra/**** sets and the styles were super cute. I was excited to beef up my underclothing options and feel **** with new matching sets. However, the **** ripped after the second wear (and sadly not because of some fun activity) and they didn't have bras that fit me (I'm an A cup and they gapped open). Still it was fun for a couple of months. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that your set hasn’t held up to the test of time. This is not the experience we want you to have with our products so we will do our best to ensure that our Creation Team is aware of the issue.
To offer a positive outcome for this unfortunate mishap, we have created a voucher code that you can use to order any 1 set from our site, as a replacement for no cost.
Just copy-paste the voucher code we've sent to you into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
Furthermore, you can check back from time to time to see if your preferred set is already available as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
We sincerely apologize for any inconvenience it may have caused and hope this helps!
Should you have any other questions or concerns, our customer care team is always happy to assist.
Kind regards,
Adore Me
help@adoreme.com”
"I ordered a large in lingerie and I wear a 34C in bras and a medium in underwear. I ordered a large to be sure it would fix. It wouldn’t even clasp. I gave it to my friend who is a 32B and wears a small and it fit her perfectly. "
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you didn't get a perfect fit with your order. This is not the experience we want you to have with our products.
Rest assured it will be forwarded to our Creation Team so they can look into this matter and we will do our best to continuously improve the sizing of the products that we currently offer to accommodate our customer's needs & wants.
Since it’s our constant desire to provide quality products and services for our valued customers, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send back the set to us for a refund or a replacement.
We deeply apologize for any inconvenience this unfortunate situation might have caused you.
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I was so happy with my first order. The quality is amazing and the fit is perfect. Everything is so beautiful it makes me feel like a princess! I’m hooked! My hubby is in trouble!!!!❤️"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I order a set for valentines day and it was accurate so size and the material was very comfortable. I'm going to buy from them again!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I was satisfied with ordering and it was promptly delivered! I was very unhappy with the fact that without my knowledge or agreement I was enrolled in a program at $39.a month! Very unhappy! Canceled that and will not order again!"
“Hello,
Thank you for your review!
We sincerely apologize for the experience you had and hope you give us another chance to earn your business.
Please know that you joined our VIP membership when you placed your 1st order with us. It is one of two payment options offered at the checkout and the other is the Pay As You Go.
We also describe this at the checkout with email correspondence after your purchase and at the beginning of each month to make sure you have all the necessary information to fully understand this.
To share some good news, your VIP membership was already cancelled and you’re no longer a part of our monthly subscription.
Unsubscription date :: February 9, 2022
Going forward, you're welcome to shop directly on our site whenever you like and enjoy great offers using the Pay As You Go payment option.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"My wife has been a regular "VIP" customer with AdoreMe for several years now and occasionally I will surprise her with some items off her wishlist. A few of my recent orders for her have either contained the incorrect size, incorrect item, and/or a mislabeled size. This is not usually the service we get from AdoreMe and mind you we have probably spent over $1000+ at AdoreMe since she made an account and only in the last 6-8 months has this been an issue. I'm not sure if quality control has gotten slack as the company has grown or we just were unlucky several times over. Thankfully, after talking with customer service the second time (the first representative said we needed to return the incorrect items, which was impossible and wrong) thr issue was resolved at no additional expense to me, but a very significant delay in getting correct and correctly sized items. Due to frequent shipping delays since the start of the pandemic. I really do love the quality of the products AdoreMe makes, very durable, attractive and reasonably priced, but I'm disappointed in their shipping QC for sure."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry for the difficulties that you have encountered. This is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me as we always wish to ensure that all orders are processed correctly, shipped, and delivered in a timely manner.
As we always strive to further improve all aspects of our products & services, we have reported this error to our warehouse team and we do intend to act on it immediately so you won't experience it again with your future orders.
In the meantime, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We truly apologize for the overall inconvenience these unfortunate mishaps may have caused and to express it in more than just words we have issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"True fit & exactly what I expected "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"They had exactly what I was looking for. Decently priced and easy to navigate their website. No issues with purchase or delivery. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Fellas I got my girl something for valentines and it was the best my girl looked more beautiful with adore me on"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I emailed my response three times and you have never sent me a response."
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry for the difficulties that you have encountered. As we always strive to further improve all aspects of our products and services which includes customers service response time, we have forwarded your feedback to the relevant team for review and we do intend to act on it immediately so you won't experience it again.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and assisted you with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"Always great selection. Appealing styles for all sizes. Reasonable prices. Great customer service ALWAYS! They have a reward system and custom shopping experience which makes for fun and easy shopping. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Shopping for lingerie can be a challenge. Adore me makes it easier. With fit guides for sizes, being able to sort by size and style when looking. And if doesn't fit, free easy, exchanges. And so many different styles."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured it will be forwarded to our Creation Team so they can look into this matter and we will do our best to continuously improve the quality and sizing of the products that we currently offer to accommodate our customer's needs & wants.
Don't hesitate to reach us if you need further assistance. We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”