"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Got exactly what was displayed with spot on size and excellent quality! "
"I haven't even received my order yet. And your asking about my experience...."
“Hello,
Thank you for bringing this to our attention.
We are so sorry to hear that you haven't received your Adore Me order yet. This isn't the experience we want you to have with us.
After checking it, we see that your order was shipped out by our warehouse on February 26th, and based on our shipping partner’s site, it was already delivered on March 4th.
Since you didn’t receive it for some reason, we've sent you a voucher code so you can reorder at your earliest convenience. To apply it, simply enter the code into the Promo/Gift Card box at checkout and press the apply button. This will cover the full value of your order and cannot be combined with any other promotions or discounts.
To avoid experiencing this again - we kindly recommend, if possible, to update your shipping address to a different one. We will also work with our shipping partners to further improve our overall shipping process as much as we can.
We deeply apologize for any inconvenience it may have caused.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"The suit I got did not fit, and does not look like pictures "
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you had an issue with your order. This is not the experience we want you to have that's why we reported this error to our warehouse team.
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your sets within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We truly apologize for any inconvenience it may have caused and to express it in more than just words we already issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Don't hesitate to reach us if you need further assistance. We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"While it took forever for it to arrive, the item looks really good and the fit is pretty good. I did have to size down a cup for this item but it works "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Haven’t got my order yet. And won’t ever order anything from here again."
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you haven't received your Adore Me order yet. This isn't the experience we want you to have with us.
After checking it, we see that your order was shipped out by our warehouse on February 9th, and based on our shipping partner’s site, it was already delivered on February 16th.
Since you didn’t receive it for some reason, we've sent you a voucher code so you can reorder at your earliest convenience. To apply it, simply enter the code into the Promo/Gift Card box at checkout and press the apply button. This will cover the full value of your order and cannot be combined with any other promotions or discounts.
To avoid experiencing this again - we kindly recommend, if possible, to update your shipping address to a different one. We will also work with our shipping partners to further improve our overall shipping process as much as we can.
We sincerely apologize for the experience you had and hope you give us another chance to earn your business.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"Awful. They won’t even give me a refund for product I never received "
“Hello,
Thank you for bringing your complaint to our attention and we sincerely apologize for any inconvenience this situation might have caused you.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and provided the needed steps.
Rest assured that we'll treat this with importance and we'll process your refund as soon as you share the case number.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"I paid extra for shipping and my package still didn’t arrive on time. Then the quality of the products were less than cheap looking. I don’t even want either of the pieces. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that your order didn't arrive on time. Packages take 1-3 days to deliver with the priority shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
Since you didn’t enjoy the faster shipping you paid for, we have now refunded the $4.95 back to your card and you should see it in your charged account within 1-3 business days.
Also, your feedback about the sets you received has been forwarded to the relevant team so they can look into this matter. We will do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs & wants.
As a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
We sincerely apologize for any inconvenience it may have caused and hope this helps!
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Funny story! I began my experience with Adore Me and received my first box just before Valentine’s Day. I had so much fun opening it. For Valentine’s Day, my husband got me a box!! So I got two! And nothing was the same! All fit amazingly. I practically have a brand new start to my delicates wardrobe for 2022!"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Honestly haven’t been a big lingerie person because I thought I didn’t look good in it but the stuff I ordered makes me feel so comfortable in my own body and let’s me feel **** "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Lingerie fit just right ✅️ "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Bought to have for Valentine’s Day. Said would arrive in time. Came a week after"
“Hello,
Thank you for bringing your complaint to our attention and we are very sorry to hear that it took so long for your order to reach you.
Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
We deeply apologize for any inconvenience it may have caused and to express it in more than just words we have now issued a $10.00 store credit to your Adore Me account which is available for use whenever you like.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"My only complaint is that it took too long for my order to arrive this month. In the almost two years of membership I’ve only once had to choose a different set because my set of choice wasn’t available, and twice my order has been delayed. With all that could go wrong with online purchases, I’m okay with the little things like these being my biggest concern. It’s a great site."
“Hello,
Thank you for bringing your complaint to our attention and we are so sorry to hear that it took so long for your orders to reach you.
Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
We sincerely apologize for any inconvenience it may have caused and to express it in more than just words we have now issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Ordered six items as a gift. One package came on time. The rest were received later than as told. Just made another purchase. Will also be received later than expected. Every order lately shows delayed. "
“Hello,
Thank you for bringing this to our attention and we are deeply sorry to hear that it took so long for your order to reach you.
Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
We sincerely apologize for any inconvenience it may have caused and to express it in more than just words we already issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"With the exception of the sizes of my original selection being unavailable I had a great shopping, selection experience."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Everything fits so well, looks awesome on and is priced just right for the value. My boyfriend said I look very **** in all my choices. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”