"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I placed my order because it said ot will be delivered before valentine's day. Now my order will be delivered on 2/15 instead of 2/10. Meanwhile no correspondence from Adore saying what is going on. Why there is a delayed. Nothing. "
"Loved looking at all the different styles, but when you return items they come up with reasons not to give you credit back"
“Hello,
Thank you for bringing your complaint to our attention.
We are so sorry to hear that you haven't received your refund yet. It looks like your returned order was sent back to us but it never made it back in time and due to this, the sets were tagged as missing. Even so, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation.
To get this resolved, we have now refunded you back to your card for the total amount of $66.10 and you should see it in your charged account within 1 to 3 business days.
Going forward, please make sure to send back your sets within the return period in their new, unworn, unwashed, and undamaged condition. Returns received after the 30 days timeframe, dirty, damaged, or incomplete will not be accepted.
We apologize for any inconvenience it may have caused and hope this has resolved your issue.
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"First box did not match selection criteria. Our second box match was spot on for styles of interest "
“Hello,
Thank you for reviewing us!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are so sorry to hear that the Elite experience you had was less than perfect. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening in the future.
A great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your Adore Me account: https://www.adoreme.com/elite-dashboard/my-preferences
Under the My Style section, you can edit your cup, band, panty, dress size, and more. That’s not all! You can also choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
We hope this helps and don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Your lack of information on why things are rejected or people being charged is unacceptable. I will never purchase anything from your company again after having the elite box for 6 months. I was charged for a damaged items with no info on what was damaged not once but twice. I don't even try on or open the underwear till i know i'm keeping an item so what was wrong with the bra? No idea because you won't tell me. Also I was charged for socks which someone at your warehouse kept because I sure didn't' keep them, but I was charged for them. I even triple checked. The fact that it takes you 2 months to process a return is also ridiculous. How can I be held responsible for something you have had in your possession for 2 months. Who know what you did to it. Your transit time is completely ridiculous. Send me tracking then 3 weeks later maybe my box arrives. Your company basically stole money from me multiple times but no information is provided to customers on why something was rejected. Maybe it arrived to me the way your described it but one will never know. With customer service like this I don't know how you are still in business."
“Hello,
Thank you for bringing your complaint to our attention.
We truly apologize for the overall inconvenience these unfortunate occurrences may have caused. Please know that this is not the type of service we want you to get from us. Rest assured this has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already assisted with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"You sent me the wrong items and then the process to return or exchange them was not an easy process. The stuff I ordered is gifts for my wife. So because of the delay in the exchange process, she did not receive these as gifts for Christmas. I was very disappointed that when I tried to reach out to you, I could not talk to a representative, instead, everything was handled through emails and texts. Not a good way to run a business or customer service department. "
“Hello,
Thank you for bringing your complaint to our attention and we deeply apologize for the overall inconvenience caused by the difficulty in reaching our customer service.
Please know that this is not the type of service we want you to get from us. As we always strive to further improve all aspects of our products & services which includes customers service response time, we have forwarded your feedback to the relevant team and we do intend to act on it ASAP so you won't experience it again in the future.
After taking a look into your account to gain some further insight into how we may assist you at this time, we could see that you have already been contacted by our customer care representatives and provided you with a resolution for your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I ordered a bathing suit and a PJ set. They both arrived in great condition. the bathing suit, however, has a see through bottom. I am sure it would ne hard to focus in on in the sun or in the water but I just cannot feel safe or comfy in a bathing suit knowing it is see though. The shirt that came with the PJ set was also very different looking than the advertisment photo. I know that we all have diff body shapes and sizes but it seemed like a totally different PJ set that I had seen online."
“Hello,
Thank you for bringing your complaint to our attention.
We truly apologize for any inconvenience this situation might have caused you. Since we always strive to further improve all aspects of our products & services, we have forwarded your feedback to the relevant team for review and we do intend to act on it immediately so you won't experience it again in the future.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"The quality of some items were not as good as others. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We deeply apologize for any inconvenience this situation might have caused you. Rest assured it will be forwarded to our Creation Team so they can look into this matter. We'll do our best to continuously improve and expand the quality of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, feel free to process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Easy ordering and exchanging, only wish all exchanges could be processed together."
“Hello,
Thank you for your feedback suggesting improvements for our exchange/return process. This is exactly the kind of input we need to better serve you!
Since we always strive to further improve all aspects of our products & services, we’ve forwarded this to the relevant team and we hope this option will be available in the future.
If there is anything else that we can assist you with aside from this, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"I ordered 3 sets from them. I ended up ordering the wrong size on two of them, but adoremes return policy is super easy and clear. I had the replacements ordered the day the other two were delivered and it was all handled very seamlessly. The clothes are great quality and so **** as always."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Ordered at the end of January. Order was shipped out on 1/26/22. It hasn't moved as of 2/8/22. Adore me refuses to do anything until 2/13/22 when the items ordered were meant to be Valentine's day gifts. Will never order from again."
“Hello,
Thank you for bringing this to our attention and we are so sorry to hear that you haven't received your order yet.
Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, rest assured that we will investigate with our shipping partner as this is not the kind of service that we agreed on.
We sincerely apologize for any inconvenience caused by the wait and appreciate your patience so far. To express it in more than just words, we already issued $10 worth of store credit to your Adore Me account which is available for use whenever you like.
Also, we don’t want you to wait for too long, so if no tracking updates appear by February 13th please let us know so we can further help.
In the meantime – we're happy to help if you need assistance with anything else!
Best regards,
Adore Me
help@adoreme.com”
"I returned all of the items, untouched, unworn, "
“Hello,
Thank you for bringing your complaint to our attention and we truly apologize for any inconvenience this unfortunate occurrence may have caused.
Please know that this is not the type of service we want you to get from us. Rest assured this has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already refunded and assisted with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"My wife really enjoys Adore Me’s products, so I’ve become a VIP. The issue I have is that when I order anything from them, it’s not shipped in a timely manner at all. I’m not unreasonable, but it usually takes about 5 days from the date the order is placed before an order ships. In my opinion, that’s just excessive. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry to hear you had such an unpleasant experience with the shipping of your packages. Usually, we ship out orders within 1-2 business days but we recently had a spike in demand that's why our warehouse is currently a bit backed up.
Rest assured that we're constantly trying to improve our services so you don't have to face this situation at all.
We deeply apologize for any inconvenience it may have caused and to express it in more than just words, we have now issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"I love the style options! I ordered their recommended size first, and it didn’t fit. I created a return and got a code immediately to reorder in the correct size at no charge without having to wait for the return to be processed then get a refund and then reorder. The correct size fits amazing and everything I’ve gotten so far has been great quality and incredibly comfortable. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Missing items as well as received items I never ordered and also thought the quality would be a lot better for the price "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you had an issue with your order. Rest assured your case will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs & wants.
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience and at no cost. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set(s) within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We deeply apologize for any inconvenience this unfortunate situation might have caused you and hope this helps!
Don't hesitate to reach us if you need further assistance. We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I placed my order on 12/15/21 and paid extra for 2-day shipping so it would arrive in time as a Christmas gift. My item was not delivered on time, so I had to email customer service to get the extra money I paid refunded.
When the item finally arrived, the sizing was way off and it didn't fit. No worries, it happens, so I opened an exchange for another set. I was given an exchange voucher - I returned the old set and got a confirmation email it was received, I ordered & received a new set (that fit properly), everyone was square.
Now I get an email 2 months later that they never received my returned set so they're charging me for it? Customer service won't help me, so now I'm being forced to file a chargeback with my bank account because I am NOT paying double for 1 set. And while the second set I received fit and looks nice, it was absolutely NOT worth all this hassle and headache."
“Hello,
Thank you for bringing your complaint to our attention and we truly apologize for the overall inconvenience these unfortunate occurrences may have caused.
Please know that this is not the type of service we want you to get from us. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already refunded and assisted with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you haven't received your order yet. Indeed, delays are highly regrettable, especially this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse however, our shipping carriers are busier than ever and this caused various issues but rest assured your order should still be delivered.
Even so, we don’t want you to wait for too long, so if no tracking updates appear by February 27th, please let us know so we can further help you.
We truly apologize for the inconvenience caused by the wait and to express it in more than just words, we have now issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”