"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Took over 2 weeks to get my package and customer service ignored my request to make up for it"
"The quality of the bras and **** are absolutely cheap and horrible the service is horrible customer service is horrible the shipping is horrible the response is horrible.
Customer service response with automated reply’s…it took me three weeks to get my package shipped from New Jersey to New York I returned it the same day I’m still waiting for my refund three weeks later"
“Hello,
Thank you for bringing your complaint to our attention.
We truly apologize for the overall inconvenience these unfortunate occurrences may have caused. This is not the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already refunded and assisted with all of your concerns.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Y’all messed up our return and then tried to recharge my account a month after y’all had received the return. Your ordering and return or exChange department need to get their act together. For some reasons there’s a language barrier or lack of understanding. Also your commercials show the items coming in the nice boxes with tissue paper they use to come in. Now all we get are the cheap purple bags that look like they came from china. The main reason I like y’all is because the items are good quality and true to size on 98% of your items. But I hate that the bigger sizes (36 and up) run out too quick."
“Hello,
Thank you for bringing your complaint to our attention and we deeply apologize for the overall inconvenience these unfortunate occurrences may have caused.
Please know that this is not the type of service we want you to get from us. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening again in the future.
After initiating a more detailed investigation regarding your case, we could see that you have been contacted by our customer care representatives and you were already refunded and assisted with all of your concerns.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Great super easy to pick out affordable."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I truly wanted to love ADORE ME. But it's been breaking my heart. The items that I love, and go to order and then pay for are usually cancelled after 2 days when I get an email saying it's out of stock. This has happened at least 3x. So with that said - yes there's some super cute items there, but the consistency and availability is not. "
“Hello,
Thank you for your review!
It helps us hear the truth about our products & services directly from you - our valued customer.
We truly apologize for any inconvenience this unfortunate situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve and expand the availability of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is already available in stock as we replenish many popular items around the middle of every month. Moreover, we have a brand new collection with tons of great new products during the first week of every month!
Please let us know if there is anything further we may do to help. We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I was happy with the quality of the items recieved, some online stores really put out low quality items. Adoreme was cute and comfortable but the sizes are a bit inconsistent. I had to return several items; used the return code for exchange and sent my clean, unworn, tag on items with prepaid return label. After a month all 3 items were rejected because they “went clean” (that’s bull) or not received (also bull). I was charged for all 3; instant money taken out of my account. Thank god I had the tracking info so I could call and prove that the ‘not received’ was an error on their part, but apparently this has happened to a lot of people. Beware of the return policy - that’s how they get ya! "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you got charged for your returned set. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Based on your order's return tracking, it was sent back to us but it never made it back in time that's why the set was tagged as missing and you got charged.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. As a one-time courtesy, we have already refunded the $30.00 that was charged for it, back to your card's account.
Date refunded :: January 29, 2022
Refunds usually take 1-3 business days, tops, to reflect back into your charged account, once processed so if you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Would not allow refund, only exchange
Took a month from time of order to delivery of final product "
“Hello,
Thank you for bringing this to our attention and we are very sorry to hear that it took so long for your replacement order to reach you.
Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse.
We completely understand how inconvenient this is, we will most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
To express our apology in more than just words, we have now issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Also, since it’s our constant desire to provide quality products and services for our valued customers, you can definitely send back your order for a refund or a replacement. However, products marked as Final Sale are not eligible for a refund which means only exchanges are allowed.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I ordered 4 bras and **** sets. 34 DDD. One bra is so tight that it’s hard to breathe and one has to be set on the last hooks as it’s so loose! I’m not happy the sizing isn’t consistent…."
“Hello,
Thanks for reviewing us and bringing this to our attention.
We're so sorry to hear that you didn't get a perfect fit with your order. We know online shopping is tricky, which is why we offer free & easy Exchanges!
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue.
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set(s) within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We apologize for any inconvenience this unfortunate situation might have caused you and hope this helps!
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Great quality at affordable prices"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"My order was wrong. After waiting for the delivery. )yes I know the pandemic affects delivery times) but the order was completely wrong. I was told, " just go to the post office and return it". We'll, if I wanted to go somewhere related to purchases, I won't buy on line. I would go to Victoria's secret in the mall. This was the 2nd time. I'm done with your products"
“Hello,
Thank you for bringing your complaint to our attention.
We are terribly sorry to hear that you received incorrect sets. It is not our intention to create inconveniences for our valued customers while ordering as we always wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
Rest assured that we will most certainly investigate with our warehouse team so you won’t experience it again in the future.
Furthermore, after initiating a more detailed investigation regarding your case, we can see that you have been contacted by our customer service representatives and provided you with a resolution.
We truly apologize for the overall inconvenience this unfortunate situation might have caused you and to express it in more than just words, we already issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"I keep falling for sales and free giveaways with this website but that truth is that I almost never choose to wear the adore me items in my drawer. The underwear doesn’t fit well, the bras seem cheaply made and none of it is worth what they charge which must be how they get away with what seem like a great sales. I do like their pajamas but they are pricey and definitely not something worthy of a monthly subscription. On the whole, I do not recommend. "
“Hello,
Thank you for taking your time to review us and bringing this to our attention.
We deeply apologize for any inconvenience this situation might have caused you. As we always strive to further improve all aspects of our products & services, we have now forwarded your feedback to the relevant team so they can look into this matter to better serve you going forward.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can reorder the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"I have received all my products exactly when I was told. I feel so beautiful wearing these beautiful items."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"The return and exchange process is a huge process and it’s taking forever to receive my return money back after my order was CANCELED! This whole things has been stressing me out and it’s so freakin frustrating. I hope I never have to go through this whole ordeal again? "
“Hello,
Thank you for bringing your complaint to our attention.
We truly apologize for the overall inconvenience this unfortunate situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Based on your order's return tracking, the package already arrived at our warehouse. That said, the sets returned to us will go through a standard quality control system and may have simply not been processed yet.
As we don't want you to wait any longer, we have already refunded you back to your card for the total amount of $40.66 and it should show up in your charged account within 1-3 business days.
We hope this has resolved your issue and don't hesitate to reach us if you need further assistance! Our customer service is available to help you with any questions or concerns you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I received the wrong box for my January Elite box...I spoke with a rep, was told I received a "ghost box" and the ONLY solution is to "keep" all of the items in my order (which I did not receive), and then they would refund me...which means I will be charged over $180 for items I did not receive and then wait for a refund. I asked to speak to a supervisor and was told that the supervisor does not accept phone calls. This solution is absolutely unacceptable, as I am being told I have to pay for items I never received and then wait for a refund, otherwise, I will pay a penalty charge?"
“Hello,
Thank you for bringing this to our attention and we deeply apologize for the overall inconvenience this unfortunate situation might have caused you.
This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great Elite experience and minimize any discomfort as much as possible.
We would want to look into your case specifically to address it with a suitable resolution, however, we will need your account information (i.e., the email address, the Elite box number, or your billing/shipping address) to do so.
Therefore, we kindly ask you to please forward any or all of the pieces of info listed above to help@adoreme.com or call us again at 1.800.433.2367 Monday to Sunday 8:30 a.m. to 8:30 p.m. (EST) and don't stress about carving time out of your schedule - the average wait time is under 1 minute!
We look forward to hearing from you! Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
help@adoreme.com”
"I didn’t fell supported by the bras"
“Hello,
Thank you for reviewing us and bringing this to our attention.
We are so sorry to hear that the set you received was not a perfect one. This is not the experience we want you to have with our products that's why your feedback will be forwarded to the relevant team and we'll do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the set at your earliest convenience or receive a refund.
We deeply apologize for any inconvenience it may have caused.
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing this to our attention and we are very sorry to hear that it took so long for your order to reach you.
Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
We deeply apologize for any inconvenience caused by the wait and to express it in more than just words, we have now issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”