"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I love shopping with Adore Me! Comfortable and cute styles, free and easy returns, what's not to love?! :)"
"Sizing great and comfy material
"
“Hello,
Thank you for awesome review.
We love your enthusiastic feedback and we are happy that we have impressed you with the fit and the comfort. We are ready to wow you repeatedly as we release brand new styles in the beginning of each month. Check back soon!
XO,
Adore Me”
"All around good service. Looking forward to my next outfit"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"If you want your products when they promise delivery order early. 2/2 of my orders have been delivered over a week after the worst case estimate Adore Me provided. I could accept this if it weren’t for there total lack of transparency and responsibility. They blamed the shipping company 100% when the first order hadn’t left the adore me facility until after I was supposed to have received the item. The second time was not as bad but they have chosen a delivery method with absolutely no guarantee of timeline yet they set delivery expectations at the time of order."
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that it took so long for your order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I have loved every set so far! Great fit and amazing quality for so little!!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Got my package earlier than I expected."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I would really like for more of the styles to be available in plus sizes and for the bras to be available in a 42 and up."
“Hello,
Thank you for your feedback suggesting improvements for our products. This is exactly the kind of input we need to better serve you.
Rest assured it will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve and expand the sizes of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred style is available in your preferred size as we replenish many popular items around the middle of every month.
Moreover, we have a brand new collection with tons of great new products during the first week of every month!
Don't hesitate to reach us if you need further assistance! We're also more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Easy to communicate; purchase was as expected."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Great quality and material feels good on."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I ordered two lingerie sets. One was too small, and I wanted to exchange for a larger size. I was able to print off the return slip, but never was able to use an exchange code. So I ended up purchasing another and haven’t gotten my money back from the one I sent back. The sets are lovely, a bit expensive for the quality. "
“Hello,
Thank you for bringing this to our attention.
We apologize for any inconvenience caused by the wait for the refund and appreciate your patience so far. It looks like your return was never received at our warehouse and since there's no tracking movement for it, this means it might be lost in transit at this time.
Even so, we want to turn this Adore Me experience into a great one so we have now refunded you back to your card for the total amount of $36.25 and it should show up in your charged account within 1-3 business days.
Hope this has resolved your issue and don't hesitate to reach us if you need further assistance!
Best regards,
Adore Me
help@adoreme.com”
"Love it so much it fit me "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I'm not thrilled by the selection in the plus sizes. Every time I try to buy a new set they are out of stock. I understand the business climate right now is like the rest of the world. I do have at least a dozen bra/**** sets from them and may try to find a few more "
“Hello,
Thank you so much for taking the time to review us!
We are very sorry for any inconvenience this situation might have caused you. Rest assured we've taken note of your feedback and forwarded it to our Design Team so they can look into this matter. We'll do our best to continuously improve and expand the sizes of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is available in your preferred size as we replenish many popular items around the middle of every month.
We also have a brand new collection with tons of great new products during the first week of every month!
Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"They lost my order, then gave me a credit for another set but the one I loved that got lost was no longer in stock in my size. This was the third time I’ve had an issue getting my order. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We truly apologize for the overall inconvenience this situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
Rest assured it will be forwarded to the relevant team so they can look into this matter. We'll also do our best to continuously improve and expand the availability of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"App very easy to use and quick shipping and quality product"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I've been receiving boxes from Adore Me for about a year, but at some point, I started receiving charges for items returned. They always refunded me, but I couldn't & still don't understand why it keeps happening. They seem like a reputable company, but they just recently charged me $227 for a box from two months ago! & btw, it's always a box from months ago. I always return the items I don't want, & may not even try them on. I've been told before as well that items came back damaged. Not sure what's going on there, or what type of employees they have, but I canceled my account & now am contacting my bank to try & get my money back. I'm sure they will charge me again for something else in a month or two, for I cancelled this month (Jan). They still have the Nov-Jan box to tell me they never received or received damaged.
Truly irritated, for it seems like they're stealing from me!"
“Hello,
Thank you for bringing your complaint to our attention.
We deeply apologize for the overall inconvenience these unfortunate occurrences may have caused.
It looks like your return was never received at our warehouse and since there's no tracking movement for it, this means it might be lost in transit at this time.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We've noticed that you were not provided with a refund yet per your request, which we deeply regret.
As a last courtesy, we've now refunded the $227.80 that was charged for it, back to your card's account. There’s nothing else you need to do about this refund and it should show up in your charged account within 1-3 business days.
Lastly, to maximize the chances of your returned Elite sets making it back to us, we always recommend returning them using the return label which we offer. If you ever lose the label - we got you covered! Simply reach out to us and we'll offer a new return label in no time.
We hope this has resolved your issue!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.co”