"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I've been receiving boxes from Adore Me for about a year, but at some point, I started receiving charges for items returned. They always refunded me, but I couldn't & still don't understand why it keeps happening. They seem like a reputable company, but they just recently charged me $227 for a box from two months ago! & btw, it's always a box from months ago. I always return the items I don't want, & may not even try them on. I've been told before as well that items came back damaged. Not sure what's going on there, or what type of employees they have, but I canceled my account & now am contacting my bank to try & get my money back. I'm sure they will charge me again for something else in a month or two, for I cancelled this month (Jan). They still have the Nov-Jan box to tell me they never received or received damaged.
Truly irritated, for it seems like they're stealing from me!"
"This is the 7th outfit I’ve purchased for my wife. Everyone she gets a new set she just loves it. Perfect for and great quality. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Slight delay in delivery due to unexpected demand, but the customer service advising of said delay & the items themselves made the wait well worth it! I. LOVE. ADORE ME!!!"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Very happy, not everything fit great, but all looked nice, quality was clear and returns were easy."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured it will be forwarded to the relevant team so they can look into this matter. We'll also do our best to continuously improve the sizes of the products that we currently offer to accommodate our customer's needs & wants.
We look forward to serving you again in the future and don't forget that we’re always here if you need us!
XO,
Adore Me
help@adoreme.com”
"Inconsistent sizing and no refund or exchanges. I’ll never order from Adore Me again."
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry to hear that you didn't get a perfect fit with your order. We know online shopping is tricky, which is why we offer free & easy Exchanges!
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set(s) within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We apologize for any inconvenience this unfortunate situation might have caused you and hope this helps!
Don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I returned an item that did not fit. Used a code to order a replacement. But got an email that my return was not received. So I got charged 49.99 Twice !!
"
“Hello,
Thank you for bringing your complaint to our attention.
We're so sorry to hear that you got charged after sending back your sets. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
After checking it, we can see that your returned order already arrived at our warehouse. That said, the products sent back to us will go through a standard quality control system and may have simply not been processed yet.
To make it right for you, we have now refunded you back to your card for the amount of $49.95. Please allow 1-3 business days for the full refunded amount to reflect back into your charged account.
We truly apologize for any inconvenience this unfortunate situation might have caused you and hope this has resolved your issue.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"Occasionally I’ve found items that I’ve liked but getting through to customer service takes forever if you have an issue. I’ve also been falsely charged for three exchanges now saying that the items were worn despite the fact that they were in pristine condition, tags attached, and still in the bags they arrived in. "
“Hello,
Thanks for reviewing us and bringing this to our attention.
We deeply apologize for the overall inconvenience this unfortunate situation might have caused you. It is not in our intention to suggest that you willingly and knowingly sent back a dirty item, nor that you have worn it. Even from trying on a set, mishaps can happen due to the smallest of things, like the smell of a perfume or deodorant that leaves visible marks on the item.
On the other hand, we realize how these instances can be completely unintentional that's why we offer a remedy to those who contact us and explain the situation. After initiating a more detailed investigation about your case, we can see that you have been contacted by our customer service representatives and we have already refunded the penalty fee that was charged for it.
To avoid experiencing this again - please make sure to send back your sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”
"The autumn I made, came in the wrong sizes and less one item. However They were very easily to work with and getting a credit and I sent back what was the wrong size and they could not have been nicer"
“Hello,
Thank you for taking the time to review us.
We are very sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our valued customers that's why we have forwarded your feedback to the relevant team so they can look into this matter and make sure as much as we can that you won’t experience it again going forward.
Upon further investigations, we can see that you have been contacted by our customer care representatives and you were already provided with a resolution for these unfortunate occurrences.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"Very disappointing to receive pink when white was ordered. "
“Hello,
Thanks for reviewing us and bringing this to our attention.
We are very sorry to hear that you had an issue with your order. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured it will be forwarded to our warehouse team so they can look into it and we'll do our best that such scenario will not happen again.
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set(s) within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We truly apologize for any inconvenience it may have caused and to express it in more than just words we already issued $10 worth of store credit to your Adore Me account which is available for use whenever you like.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"Tried Adore me on a whim and now I am in love with the products! Absolutely love the fit and the comfort of the products! Quality of the products is superb for me! Products were shipped and received in a reasonable amount of time! I will order all of my delicates from here from now on!"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"My order was back ordered and arrived a week late. I was happy with the quality of the products but wish they’d arrived on time!"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your latest order to reach you. Packages take 3-5 business days to deliver with the free shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love this stuff!! My wife looks even hotter when she wears the lingerie I bought for her"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"The shipment didn't make here on time. She the material was un comfortable"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that you didn't receive your order on time. Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We will most certainly investigate with our carrier as this is not the kind of service that we agreed on and also make sure as much as we can that you won’t experience such delays going forward.
To express our apology in more than just words, we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Furthermore, we've taken note of your feedback about the quality of the sets you received and forwarded it to the relevant team. Rest assured that we will do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance! We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Kind regards,
Adore Me
help@adoreme.com”
"Order was delayed, after weeks of no updates I called customer service to find out shipping information, expected shipping date, or to get a refund if it was going to take too much longer to ship. All five of the customer service representatives I spoke with on the phone said they can provide no information and could not do anything for me and they all hung up on me. Worst customer service and shipping ever!! However, once I finally filed a complaint with the BBB, my order shipped the following day. This company doesn’t care about the consumer. Spend a little more on another brand that actually cares about its customers."
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry to hear that it took so long for your order to be shipped. Indeed, delays are highly regrettable, especially this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
As we always strive to further improve all aspects of our products & services, we have forwarded your feedback to the relevant team for review and we do intend to act on it ASAP so you won't experience it again with your future orders.
To share some visibility on what happened - the delay was caused by the safety measures which we’ve implemented in our warehouse last year, meant to protect our staff and the processed packages, and even though we’ve since adapted to the new rhythm and dynamic, processing delays sometimes appear. This is also coupled with the fact that our warehouse was a bit backed up at that time due to a recent increase in sales.
We truly apologize for the overall inconvenience this unfortunate situation might have caused you and to express it in more than just words we already issued $5.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"An hour on hold to battle for a refund for the money they charged me AFTER I opted out of the “VIP membership” (and took a screenshot of cancellation confirmation as proof). And had to go through a call center in Columbia to reach a human. No thanks. And the garments are cheaply made and tiny. Will never order again."
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry for the overall inconvenience this situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
After initiating a more detailed investigation about your case it was revealed that you have been contacted by our customer service representatives and you were already refunded on January 10, 2022.
Amount :: $39.95
Please allow 1-3 business days for the refunded amount to reflect back into your charged account.
Moreover, since it’s our constant desire to provide quality products and services for our valued customers, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send back your order for a replacement or a refund.
We hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We deeply apologize for the overall inconvenience these unfortunate occurrences may have caused.
It looks like your return was never received at our warehouse and since there's no tracking movement for it, this means it might be lost in transit at this time.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We've noticed that you were not provided with a refund yet per your request, which we deeply regret.
As a last courtesy, we've now refunded the $227.80 that was charged for it, back to your card's account. There’s nothing else you need to do about this refund and it should show up in your charged account within 1-3 business days.
Lastly, to maximize the chances of your returned Elite sets making it back to us, we always recommend returning them using the return label which we offer. If you ever lose the label - we got you covered! Simply reach out to us and we'll offer a new return label in no time.
We hope this has resolved your issue!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”