"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I love the lingerie and so does my man. Shipping, however, took three weeks. This has not happened on any other order so I think it was a fluke."
"Unable to exchange /return equally due to only one return voucher allowed per transaction. There must be something illegal about this ….."
“Hello,
Thank you for bringing your complaint to our attention.
We're so sorry to hear that you had such a terrible experience with your recent exchange. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
To shed some light on this, please be informed that a voucher code will cover the full value of any product and can’t be combined with other promos or discounts. However, you can only use one voucher code at a time, which means you need to place multiple orders if you’re exchanging multiple sets.
Even so, we’ve taken note of your feedback. Since we always strive to further improve all aspects of our products & services, we also hope that the option to use multiple voucher codes in one order will be available in the future.
We deeply apologize for the inconvenience it may have caused.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"This site is really user friendly. The pieces are true to size. The pieces feel great and look great. I'll definitely be shopping here more often. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I love you products but You never carry my size in bras .Every time I come to shop I ended up shopping for a gift for a friend or family member. I want something too"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry for any inconvenience this situation might have caused you. Rest assured it will be forwarded to the relevant team so they can look into this matter and we'll do our best to improve and expand the sizes of the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred size is available in stock and we have a brand new collection with tons of great new products during the first week of every month.
Let us know if there is anything further we may do to help! We also are more than happy to provide you with any information you might need regarding our products, fit, & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"I accidentally shipped my order to my previous address in a different state. Customer service credited me for those items so I could place a new order to be delivered to my current residence. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I love shopping here. Great products, easy and fast shipping. I did have a small issue right before Christmas with two of my orders taking longer than expected but those issues were actually with the company delivering them. Still, I contacted customer service to see if there was anything I could do and even though it wasn’t their fault, they were very nice and helpful! They took care of me. :)"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"They fixed all my problems. Replied on time and were very courteous. "
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry that the Cinthia Unlined set in your latest order is missing. According to our inventory, it was in stock, however, this set was very popular and sadly, sold out in your size.
As we want to keep the Adore Me experience amazing for you, we’re happy to offer you a voucher code to redeem any 1 set you like, in exchange for the original one.
To apply this, please copy-paste the code we've sent into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of your order (and cannot be combined with any other promotions or discounts).
We truly apologize for any inconvenience this unfortunate situation might have caused you and to express it in more than just words, we've issued $5.00 worth of store credit to your Adore Me account which is available for use whenever you like.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"The cotton **** had weird sizing to them, but I love the colors and feel. The red bow bra and **** set, the bra was super tight around my ribs and the **** was a little bigger than I like. "
“Hello,
Thank you for sharing your feedback about your latest order. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We apologize for any inconvenience the sizing of our products may have caused. Rest assured this will be forwarded to the relevant team so they can look into this matter and we'll do our best to continuously improve the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, as a quick solution for this unfortunate mishap, kindly process an Exchange or Return in your Adore Me account so you can replace the sets at your earliest convenience or receive a refund.
Hope this helps and don't hesitate to reach us if you need further assistance!
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Stylish, ****, sporty. Lots of options, & also very affordable."
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Love the variety and style of each elite box from Adore Me. They even provide a seasonal touch! I’m always excited to see what the next box will bring. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I'm pretty sure I looked at the sizing chart, but it's super small, doesn't fit at all."
“Hello,
Thanks for reviewing us and bringing this to our attention.
We're very sorry to hear that you didn't get a perfect fit with your order. We know online shopping is tricky, which is why we offer free & easy Exchanges!
To quickly have this fixed - you just need to start an Exchange online so you can reorder a new set at your earliest convenience. Kindly log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to the My Orders section.
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set(s) within 30 days since the order's delivery date, and refrain from returning packages to self-serve drop boxes as this may result in delays.
Please also make sure to send back the entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We deeply apologize for any inconvenience this unfortunate situation might have caused you and hope this helps!
Don't hesitate to reach us if you need further assistance. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
help@adoreme.com”
"Beautiful products. Fast delivery "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Great product, comfort and fit"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Terrible my items where never delivery I call and can’t connect with anyone "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that your order is missing. It is not our intention to create inconveniences for our valued customers while ordering as we always wish to ensure that all packages are processed, shipped, and delivered in a timely manner.
It looks like your order was shipped on December 11, 2021, and based on our shipping partner’s site - it was already delivered on December 20, 2021.
Per your message, you didn't receive it for some reason. To offer a positive outcome for this unfortunate mishap, we're happy to provide you with a voucher code so you can reorder at your earliest convenience.
To apply this, kindly copy-paste the voucher code we've sent into the Promo/Gift Card box at the checkout and press apply. This voucher code covers the full value of your order (and cannot be combined with any other promotions or discounts).
Furthermore, since your package was marked as delivered but it doesn't show up - we kindly recommend, if possible, to update your shipping address to a different one to avoid experiencing this again with your future orders.
We truly apologize for any inconvenience it may have caused and hope this helps!
Should you have any other questions or concerns, our customer care team is always happy to assist!
Kind regards,
Adore Me
help@adoreme.com”
"Super cute and good quality outfits!"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are deeply sorry to hear that you didn't receive your order on time. Packages take 3 to 5 business days to deliver with the free shipping method not counting the 1 to 2 business days processing time in the warehouse. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have issued $10.00 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”