"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Delivery was great, and the bras are nice. Unfortunately one of the push-up bras I got didn’t fit quite well, not like the other one I ordered. Not sure if I can return it since it’s been more than 30days but i might exchange it."
"Love the quality of the material used. It doesn’t itch and feels so soft. Not to mention how great it looks and the confidence boost you get from them "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again!
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Watch return policy as well!"
“Hello,
Thank you for bringing this to our attention.
We're so sorry to hear that you didn't get a perfect fit with your recent order. Rest assured it will be forwarded to our Creation Team so they can look into this matter and we'll do our best to improve and expand the sizes that we currently offer to accommodate our customer's needs & wants.
To quickly have this fixed - you just need to start an Exchange using a laptop/desktop by following the easy steps below so you can replace your set with a different size.
1. Go to My Orders
2. Select the order that you’d like to Exchange by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
6. At this time, you can return your set within 30 days from the order's delivery date.
Kindly return your entire set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted. Please also refrain from returning packages to self-serve drop boxes, as this may result in delays.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Should you have any other questions or concerns, our customer care team is always happy to help!
Kind regards,
Adore Me
help@adoreme.com”
"Every of my purchases is always worth it. Quality stuff at affordable prices"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I’m very disappointed to learn (note that it’s too late) that you’re limited to 3 exchange on a purchase. I found this info in the FAQs after my exchange was denied. Had I been warned that this was my last chance, I would have been much more conservative in my last choice.
But now, I’m apparently stuck with lingerie that doesn’t fit properly and certainly doesn’t make me feel confident or ****.
I’ve reached out to support and hope they will allow me one last exchange. "
“Hello,
Thanks for bringing your complaint to our attention.
We are very sorry for any inconvenience this situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Sadly, you can't process another exchange or return since you've already exceeded the exchange limit for the order that generated the initial exchange code.
Even so, we want to turn this experience into a great one so, as a one-time courtesy, we’re happy to offer you a voucher code to redeem any 1 set you like, in exchange for the original one.
To apply it, just copy-paste the voucher code we've sent into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I received a wrong order and they did not make the change"
“Hello,
Thank you for bringing your complaint to our attention.
We're so sorry to hear that you had an issue with your order. It is not our intention to create inconveniences for our valued customers while ordering as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured we have reported this incident to our warehouse team for further investigation and also ensure that as much as we can you won’t experience it again going forward.
To quickly have this fixed - you just need to place a new order using the exchange code we've sent to you. Please copy-paste the code into the Promo/Gift Card box at the checkout, press the apply button and this will cover the full value of the product & can’t be combined with other promos or discounts.
We truly apologize for any inconvenience it may have caused and hope this helps!
Also, to express our apology in more than just words, we already issued $10.00 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Kind regards,
Adore Me
help@adoreme.com”
"I love the sexiness of the bras."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again!
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Ordering was fast and simple. Everything was sized correctly. Couldn't have been easier."
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Everything I need to make sure my lady is beautiful. "
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again!
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The best experience, easy and effective "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I bought a holiday set for Christmas and it took awhile to get here (expected) but then when I received it, only the bra came. I emailed asking for the missing **** and I was told to return the bra so they could send out the full set together. So now I’m not going to have my set in time and I have to go return the bra just to try and get another set in another month. I Want my money back. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that there's a missing item in your order. This error has been reported to our warehouse team so they can look into it and we can ensure as much as we can that you won’t experience this again in the future.
Upon checking, your returned order is still on its way back to us. Once we received it back, the set will go through a standard quality control system and we will send you a confirmation email once we've completed this.
Even so, we don’t want you to wait for too long, so if you don't receive a receipt confirmation from us by January 3, 2022, please let us know so we can further assist.
We truly apologize for any inconvenience it may have caused and to express it in more than just words we already issued $10 worth of store credit to your Adore Me account which is available for use whenever you like.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"I do love the quality of the bras and underwear but the last couple times I’ve ordered, it took almost a month to get my bras and that’s unacceptable. "
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear that it took so long for your previous order to reach you.
Packages take 3-6 business days to deliver with the priority shipping method not counting the 1-2 business days processing time in the warehouse. We completely understand how inconvenient this is, we'll most certainly investigate with our shipping partner as this is not the kind of service that we agreed on.
Since you didn’t enjoy the faster shipping you paid for, we've now refunded the $3.95 shipping fee back to your card and you should see it back in your charged account within 1-3 business days.
We apologize for the inconvenience caused by this delay.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"so far I am happy with Adore me. However, I wish they were not so low on stock. Seems that most things I select are already sold out. Very disappointing. I like the quality and selection though. I think they have a wide range of styles to meet the needs of all their customers. Everything that I have kept I'm very happy with.
I do not like they charge a re-stocking fee of 5.95. With other retailers doing this at no charge, it makes me hesitant to order anything other that what comes in my elite box. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry for any inconvenience this situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured it will be forwarded to our Creation Team so they can look into this matter. We'll also do our best to continuously improve and expand the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month.
We also have a brand new collection with tons of great new products during the first week of every month!
Lastly, please be informed that Elite sets returned to us are not subject to a $5.95 restocking fee. We only apply this fee for returned sets from a regular order.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Easy to do and beautiful quality garments. Easy returns. Doesn’t get much better."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I've ordered several times now and my wife has loved everything (I love it too).
Good quality, quick shipments, comfortable, ****"
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again!
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We're sorry your order wasn't perfect this time around. Rest assured your feedback will be forwarded to the relevant team so they can look into this matter and we will do our best to continuously improve and expand the sizes of the products that we currently offer to accommodate our customer's needs & wants.
Upon checking, you’ve already exceeded the 30-days-since-delivery time limit that’s currently allowed for exchanges & returns. Normally, there’s nothing we can do if your order wasn’t shipped back during this timeframe.
However, we want to turn this Adore Me experience into a great one that's why as a one-time courtesy, we've approved an exchange/return in your account so feel free to send back the set in question for a refund or a replacement.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have!
Best regards,
Adore Me
help@adoreme.com”