"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Love the first few sets. Not as heavy material as other companies, the fabric is soft. I had a shipping issue with my first order and they quickly resolved my issue. "
"Will be searching for other sites that are not always sold out of my size"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry for any inconvenience this situation might have caused you. Rest assured it will be forwarded to our Creation Team so they can look into this matter. We'll also do our best to continuously improve and expand the products that we currently offer to accommodate our customer's needs & wants.
In the meantime, our best recommendation is to check back from time to time to see if your preferred set is back in stock as we replenish many popular items around the middle of every month and we have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love everything you send me "
“Hello,
Thank you for the great review!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again!
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I have been getting intimates for my woman for a while. The turnaround time had been an issue in the past. It feels like that has been rectified. "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Business handled professionally. My wife loves the Elite Box surprises each month. "
“Hello,
Thank you for the amazing review!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"As always. Have been a customer for many years. My girlfriend loves the fit and styles."
“Hello,
Thank you for giving us a perfect rating!
We strive hard to provide you with products you can simply adore and we're just thrilled to hear your feedback. We're looking forward to impressing you again!
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I ordered a lot did not get Adams when I tried to contact customer service it was difficult to get a hold of somebody then she was rude to me the amount of effort and work you want me to go through to send the wrong items back and just to get the right ones it's ridiculous I will more than likely not be shopping with you again"
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry for any inconvenience this situation might have caused you. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured this incident has been forwarded to the relevant team for further investigation and to prevent this from happening in the future.
To make it right for you, we have updated your account and you can now start an exchange to reorder the correct set at your earliest convenience or return for a refund. Kindly follow these easy steps using a laptop/desktop:
1. Go to My Orders
2. Select the order you'd like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click Continue
5. On the subsequent page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
Please return the set in its new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We truly apologize for any inconvenience it may have caused and to express it in more than just words we have issued $10 worth of store credit to your Adore Me account which is available for use whenever you like.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Ease is shopping
Ease of checkout
Ease of delivery "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I returned 5 items. They were received on time. I was charged for 4 with 1 marked as returned and those 4 marked as not returned. I called and was told it was because package was returned late but would refund. 5 days later still no refund. $135 I did not spend. This was my very first box. I'm not impressed.
"
“Hello,
Thank you for bringing your complaint to our attention.
We're so sorry to hear that you were charged for your returned sets. This isn't the impression that we want you to have towards Adore Me as we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Based on its return tracking, the box already arrived at our warehouse. That said, the items returned to us will go through a standard quality control system and may have simply not been processed yet.
To make it right for you, we've already refunded the $134.85 penalty fee on December 6, 2021. Refunds usually take 1-3 business days, tops, to reflect back into your charged account, once processed so if you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Wonderful shopping experience "
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"I have used this site for years and they're excellent! The products are always high quality and usually sized well and comfortable. I had a few packages go missing recently and they replaced them with no problem. 10/10 would recommend!"
“Hello,
Thank you for giving us a perfect rating!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”
"Very good at shopping for gifts and stuff for Christmas and other occasions, only thing is that they run out items rather quickly. Only thing keeping it from getting 5 stars"
“Hello,
Thank you for taking the time to review us.
We are sorry to hear that experience you had was less than perfect. Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible.
Therefore, it will be forwarded to our Creation Team so they can look into this matter. We'll do our best to continuously improve and expand the products that we currently offer to accommodate our customer's needs & wants.
Moreover, please know that we replenish many popular items around the middle of every month so you can check back from time to time to see if your preferred set is back in stock.
We also have a brand new collection with tons of great new products during the first week of every month.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
"Don’t bother wasting your money, the product is so cheap and looks nothing like in the picture. I immediately canceled my subscription as soon as I got my first box. Really disappointed. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that the sets you received were incorrect. There must’ve been some issues encountered during fulfillment and we'll be sure to pass this incident on to the relevant team for further investigation so we can ensure as much as we can that you won’t experience this again in the future.
To quickly have this fixed - kindly process an exchange or return so you can reorder the correct sets at your earliest convenience or receive a refund. You can do it in your Adore Me account by following these easy steps:
1. Go to My Orders
2. Select the order you'd like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's found at the bottom of the subsequent page.
4. Choose whether you'd like to Exchange or Return then, click Continue
5. On the subsequent page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
At this time, you can return the sets within 30 days since the order's delivery date and please refrain from returning packages to self-serve drop boxes as this may result in delays.
As compensation for the trouble, we have issued a $10 store credit which you can find in your Adore Me account - ready to be used whenever you like.
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I was so excited to receive my box of goodies I picked out but unfortunately my box was incorrect. They do not use packing lists - I would have bought all the items in the box but no correspondence was done even if my items chosen were sold out. I received an item not even close to what I was supposed to receive. I contacted customer service and nothing was done in order to solve the issue. "
“Hello,
Thank you for bringing your complaint to our attention.
We're so sorry to hear that the sets you received didn't match your style profile. This isn’t the Elite experience we want you to have so please allow us to offer a remedy for it.
In the meantime, you can send this back to us using the return label found underneath the shipping label affixed on the Elite box. Please make sure to return the sets in their new, complete, unworn, & unwashed condition so they'll be accepted by our warehouse.
Kindly take note that we allow up to 30 days - starting after the 7 day try-on ends - for the unwanted sets to be returned and to be received back at our warehouse.
We deeply apologize for any inconvenience it may have caused.
More than words - we want to turn this experience into a great one so we've already refunded the box's $20 styling fee. Please allow 1-3 business days for the refunded amount to reflect back into your charged account.
Rest assured that we'll definitely work on further improving our Elite service, so we can prevent this sort of experience as much as we can.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"The bra and pantie set received was very cheaply made. You pay Victoria Secret prices and get Walmart quality. Adore Me site does make it simple, easy and quick to make an exchange. "
“Hello,
Thank you for taking the time to write this review.
This information helps us to hear the truth about our products directly from the source that matters the most, you!
We are very sorry to hear your order wasn't perfect this time around. Rest assured that we are following the feedback that we receive and we do intend to act on it as soon as possible.
Therefore, it will be forwarded to our Creation Team so they can look into this matter and we'll do our best to continuously improve the quality of the products that we currently offer to accommodate our customer's needs & wants.
As we want to turn this Adore Me experience into a great one, we're happy to remind you about our free exchanges and hassle-free returns so you can send it back to us for a refund or a replacement.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you and to express it in more than just words, we have issued a $10 store credit which you can find in your Adore Me account - ready to be used whenever you like.
Should you have any other questions or concerns, our customer care team is always happy to help!
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We work hard to meet customer expectations and we're thrilled to hear that we hit the mark for you. We look forward to serving you again in the future.
Feel free to let us know if you need help with anything. We're here to support you!
XO,
Adore Me
help@adoreme.com”