"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I had an bad experience because not a single bra I ordered fit in any way. And when I had returned I never got my refund. "
"I’ve loved most of everything I’ve received so far. It’s very easy and simple to just try on and keep what I love and send back what I don’t. Love this so much!! "
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"A pair of the **** to one of my outfit was broken when I received it"
“Hello,
Thank you for bringing your complaint to our attention.
We apologize if not all your sets were received in pristine condition. This isn’t the experience we want you to have so please allow us to make it right for you!
To quickly have this fixed - you just need to start an exchange online so you can reorder the correct sets at your earliest convenience.
We understand this may take a little effort so we've already added $10.00 store credit to your account and it’s available for use whenever you like.
To start your Exchange, you just need to log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to My Orders
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
Sorry for any inconvenience this unfortunate situation might have caused you and we'll do our best that such scenario will not happen again.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"This isn’t my first time ordering from Adore Me, but they are always on time packages and have the cutest things to order. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"In the last month I have asked to cancel & it hasn’t happen.
I WANT TO CANCEL, PLEASE
Thank you
Maggie Chambers"
“Hello,
Thank you for bringing your complaint to our attention.
Though we’re sorry you wish to cancel your subscription, we completely understand & respect your decision.
As requested, you're now unsubscribed from our VIP membership and you’re no longer a part of the monthly subscription.
Unsubscription date :: November 11, 2021
You're still welcome to shop directly on our site https://www.adoreme.com/ - whenever you like and try our Pay As You Go shopping option or our monthly Elite box subscription for monthly deliveries of curated box selections.
Furthermore, your feedback has been forwarded to the relevant team for review so they can look into this matter. Rest assured that we will do our best to continuously improve and expand the styles, sizes, and prices of our products to accommodate our customer's needs and wants.
We truly apologize for the overall inconvenience.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"I've seen the ads online many times but was worried about quality. Buying was super easy and fast. I am beyond happy with the two sets I got! Can't wait to order more!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Great value and great style! Very glad I chose to try it."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Great service, fantastic products, and easy returns"
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Love my new bra and ****, and their pjs are soft as butter. I have a hard time finding bras that fit a small bust well, but the one I got is extremely comfortable. "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"All items are well made with Accurate sizing. Love Adore me!"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Completely wrong order was sent. The quality of products are very low. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you had an issue with your latest order. There must’ve been some issues encountered during fulfillment and we'll be sure to pass this incident on to the relevant team for further investigation and to prevent this from happening in the future.
To quickly have this fixed - you just need to start an exchange online so you can reorder a new set at your earliest convenience. We understand this may take a little effort so we have already added a $10.00 store credit to your account and it’s available for use whenever you like.
To start your Exchange, you just need to log into your Adore Me account, using a laptop/desktop, and follow these steps:
1. Go to My Orders
2. Select the order that you’d like to Exchange/Return by clicking the Arrow sign found on the right side of the screen, pointing right.
3. Click on the Create Return/Exchange button that's located at the bottom of the next page.
4. Select Exchange then click Continue
5. On the next page, click on the Print Label button and follow the easy steps to Return or Exchange your order.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"Ordered two sets of bras and ****. Got them changed to a different size and still didn't fit correctly. Front was ok but sides of bra cups bulged out and fabric rubbed inside part of my arms. Really uncomfortable. Now it's waiting game...waiting for my refund. "
“Hello,
Thank you for bringing this to our attention.
We are terribly sorry to hear that you didn't get a perfect fit for your sets after exchanging them. It is not our intention to create inconveniences for our valued customers while ordering that's why we're here to help!
Please be informed that your return is still in transit at this time. Once we receive this, the sets will go through a standard quality control system and you will receive a confirmation email with the refund details as soon as we've completed the inspection.
Even so, we don’t want you to wait for too long, so if you don't receive a receipt confirmation from us by December 1, 2021, please let us know so we can further assist.
Moreover, your case has been forwarded to the relevant team for review and rest assured that we will do our best to continuously improve the sizes we offer to accommodate our customer's needs & wants.
We truly apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Amazing quality products, easy to purchase and I will continue to shop with Adore Me. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"I accidentally finalized an order from my Elite box subscription and realized I had needed to swap one of my items for a different size. I was told there was no process for exchanging the item since the order was finalized. So I have a brand new item with tags that doesn’t fit me and there is apparently nothing I can do about it. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear you had such a terrible experience regarding your previous Elite box. Please allow us to further help with this and make it right for you!
Since it’s our constant desire to provide quality services for our valued customers, you can still send back the sets in question using the return label found underneath the shipping label affixed on the box and you'll be refunded afterwards.
Kindly return the unwanted sets in their new, complete, unworn, and unwashed condition for them to be accepted and as soon as you see a movement in the return tracking, please contact us back so we can process your refund ASAP.
In the future, please refrain from clicking the Confirm delivery & start checkout button in your Elite dashboard, if your box wasn't delivered as that can lead to account errors.
Furthermore, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style, you can edit your cup, band, panty, dress size, and more. That’s not all! You can also choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories. After editing your preferences, your next Elite box selections are compiled based on those preferences.
We truly apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I really liked the products that I ordered that fit. They seem well-made, are nicely priced, and are comfortable. However, I returned some things that didn’t fit and was charged $20 for one item being “damaged/dirty” and $5 for one being “missing” in the return. Since I didn’t wear them and made sure everything was included, I immediately cancelled my subscription. I don’t want to give business to a company that isn’t honest about returns. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you were charged for your returned sets. This isn't the experience we want you to have that's why we're here to get this sorted out!
Just to be open with you - since we’re dealing with intimates, we’re placing very high importance on the sanitary aspect of our products, so only items which are received back as close as possible to their initial pristine condition can pass our thorough inspection.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation so as a courtesy, we have already refunded the penalty fee that was charged for it.
Amount :: $25.00
Kindly allow 1-3 business days for the refunded amount to be available in your charged account.
To avoid experiencing this again, please make sure to ship back the unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
We deeply apologize for any inconvenience it may have caused and hope this has resolved your issue.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We sincerely apologize for this unfortunate occurrence may have caused. This isn't the experience we want you to have so please allow us to get this sorted out.
Based on its return tracking, your returned order has been received back at our warehouse. Please be informed that the packages sent back to us will go through a standard quality control system and may have simply not been processed yet.
Even so, we don't want you to wait any longer that's why we've now refunded you back to your card for the amount of $45.59 and you should see it back in your charged account within 1-3 business days.
Sorry for any inconvenience this may cause. Rest assured that we will do our best to continuously improve and expand the sizes that we currently offer to accommodate our customer's needs and wants.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com ”