"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"Everything is beautiful but most things are sold out right away. Also the items run a bit small."
"It fits true to size, but the clasp for the back as well of the neckline slip in a tiny area that is made of lace. The hook will go through the lace and not secure completely. It will not stay clasped either. There needs to be an actual sewn in spot so it will stay together and not tear. Also, the neck is tight, so it would be nice to have more than just one clasping spot so it can be adjusted."
“Hello,
Thank you for your feedback about your latest order. This information helps us to hear the truth about our products directly from the source that matters the most, you!
We are terribly sorry to hear that the product you received was not a perfect one. This is not the type of item we want you to receive or remain "stuck" with. We'll do our best to continuously improve and expand the styles and sizes that we currently offer to accommodate our customer's needs and wants. Therefore, your feedback has been forwarded to our Creation Team so they can look into this matter.
Since it’s our constant desire to provide quality services and products for our clients, we're happy to remind you about our free exchanges and hassle-free returns so feel free to send back the set for a refund or a replacement.
We deeply apologize for any inconvenience it may have caused.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I have been an Adore Me customer since 2014 and extremely happy. They have always been professional, timely, easy to use and customer centric. There was a delay during this crazy pandemic, but the follow-up emails where the company 'owned' it was refreshing. They didn't blame it on the pandemic 100% and offered discounts for future purchases. The wording of the email was funny, informative and impressed me so much that I shared it with my husband. Keep up the great work Adore Me. "
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"when they have bras my size they usually are great...the exchange process is slow but works...they are always sold out though...and that gets really annoying...but when your options are adore me or Fredricks of Hollywood I would take Adore Me any day."
“Hello,
Thank you for bringing your complaint to our attention.
We're so sorry for the difficulties that you have encountered. It is not our intention to create inconveniences for our valued customers while ordering as we always wish to ensure a great Adore Me experience and minimize any discomfort as much as possible.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll do our best to improve and expand the products that we currently offer to accommodate our customer's needs and wants.
Furthermore, in case you miss out on a set you like - we replenish many popular items around the middle of every month so check back from time to time to see if your preferred set is back in stock and we also have a brand new collection with tons of great new products during the first week of every month.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
"I love the exchange policy"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Really enjoyed the last two orders. Very cute and comfortable "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Adore me has given me some of the best pieces of lingerie I've ever seen I love the style ,quality and price of every item "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My wife loves the way the gowns feel and I love the quality for the price!"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"They decided to deduct $39.95 per month to add to their bank account in case I felt like using it in the future? Was that really on the fine print when I spent all that money? Don’t think so, these people are thieves. They are also unresponsive to my many tries to teach them. Btw product was sub standard."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that the charge you received was unclear. Please allow us to shed some light on what happened.
After further investigation, we can see in your account that you joined our VIP membership when you placed your 1st order with us. It is one of two payment options offered at the checkout and the other is the Pay As You Go.
When selecting this, you'll be asked to make a purchase or skip the month that can be found in your account's Dashboard and Showroom every 1st to 5th of the month. If you don't choose to skip or make a purchase, you'll see a $39.95 refundable store credit that can be used towards your future purchases.
We also describe this during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the monthly subscription.
Furthermore, you've already refunded the $39.95 that was charged for this month, back to your card's account.
Date refunded :: September 10, 2021
Refunds usually take 1-3 business days, tops, to reflect back into your charged account, once processed so if you’re not seeing the refund after this allotted time frame, you’re welcome to contact your card provider for more details.
We apologize for any inconvenience it may have caused and hope this information helps!
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"When I received my box an item was size 3X, they had sent the wrong size but on the paper work said 1X. I send everything back and the one item that was 3X I said it was wrong size when they looked at the returns they could clearly see they sent the wrong size but I got charged for it because they said I didn’t return Size 1X when I didn’t receive a size 1X.! Not happy at all!! "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that you received an incorrect size and you got charged for your returned set. This isn’t the Elite experience we want you to have so please allow us to make it right for you.
After checking this, we can see that the Ella Contour Plus set which you marked as returned in your first Elite box wasn't returned back to us that's why it was tagged as missing and you were charged.
Since it’s our constant desire to provide quality products & services for our valued customers, we have now refunded the penalty fee as a one-time courtesy.
Amount :: $29.95
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
Also, we've reported the sizing error to our warehouse team so they can look into it and we'll do our best that such scenario will not happen again.
We deeply apologize for any inconvenience it may have caused and hope this helps!
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I ordered for a bridal shower and my gift got lost. When I inquired about it they were helpful and gave me a credit but I had to pay for expedited shipping. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
This information helps us hear the truth about our products & services directly from you - our valued customer.
We're deeply sorry to hear that you didn't receive your previous order. It's not our intention to create inconveniences for our valued customers while ordering and we always wish to ensure that all orders are processed, shipped, and delivered in a timely manner. Rest assured that we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
To express our apology in more than just words we have now refunded the shipping fee paid in your replacement order.
Amount :: $3.95
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
To avoid experiencing this again with future orders, we kindly recommend arranging, if possible, to have your orders delivered to a different, more secure, location.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Nobody really care and really did help me"
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear you've received the same products in your monthly Elite box. It's not our intention to create inconveniences for our valued customers and we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening in the future.
Moreover, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style, you can edit your cup, band, panty, dress size, and more. That’s not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
We deeply apologize for this and want you to know that we'll do our best to offer more variety with your future boxes. We wish and we'll strive to always offer you a great Elite experience!
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
"I returned my last elite box all but two items. Never tried on anything else. Never even took it out of the packaging. Just got charged $40 and was told to expect another $20 because I didn't return the items in clean, unused condition. WTH? I just canceled my subscription and I'm wondering if this was payback."
“Hello,
Thank you for bringing your complaint to our attention.
We're sorry to hear that you were charged for your returned sets. It's not our intention to create inconveniences for our valued customers and we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
We would love to look into your case specifically and offer better assistance, however, we'll need your email address and the Elite box number to do so.
If you could get back to us with this information we would highly appreciate it. Therefore, we kindly ask you to please contact us via email or phone for us to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
help@adoreme.com”
"I have been a member for 5 months. Everything item came great. Fit great. But when returning the package I did not want they accused me (more then once) for lost items or damaged. That is completely dishonest. I couldn’t get a hold of anyone to talk with. They just charged my account. Total shame since I really enjoyed having the box every month. "
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry to hear that you had such a terrible experience with your return. We'd like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
It is not in our intention to suggest that you willingly and knowingly sent back dirty items, nor that you have worn them. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume or deodorant that leaves visible marks on the item and in these cases, our warehouse immediately rejects the return.
Since we’re dealing with intimates, we’re placing very high importance on the sanitary aspect of our products, so only items that are received back as close as possible to their initial pristine condition can pass our thorough inspection.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We've noticed that you were not provided with a refund yet per your request, which we deeply regret.
As a one-time courtesy, we've now refunded the total amount of $59.95 that was charged for the penalty fee, back to your card's account.
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
To avoid experiencing this again, kindly return any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"Love the products, extremely easy to make returns. My new store."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for taking the time to review us!
We are sorry to hear that the experience you had was less than perfect. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we want you to know that we'll do our best to offer more variety of products on our site to accommodate our customer's needs and wants.
Moreover, we're happy to share some helpful deets about our products’ availability!
Please know that for the sake of variety, many to most of our sets are only available for a limited time.
In case you miss out on a set you like - we replenish many popular items around the middle of every month so check back from time to time to see if your preferred set is back in stock and we have a brand new collection with tons of great new products during the first week of every month.
We truly apologize for any inconvenience it may have caused and appreciate your patience & understanding in this matter.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”