"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"This is scam. They promise bundles but then only send one. And the ones sent are horrible quality. The customer service is worse: they offered a $5 credit for not sending 8 pieces that are missing. I'd avoid. "
"I have called three times over three months to request nothing in black be sent to me.I still received 3 out of 5 black selections. I don’t believe there really is a personal stylist. Once more and I will quit this service after 3 years."
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear you had such a terrible experience with your monthly Elite box subscription. It's not our intention to create inconveniences for our valued customers and we always wish to ensure a great Elite experience and minimize any discomfort as much as possible.
Rest assured that your feedback has been forwarded to your stylist to be reviewed and we'll take the necessary measures to prevent this from happening in the future.
Moreover, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style, you can edit your preferred colors and more. That’s not all! You can also choose your preferred bra padding style, cup, band, panty, dress size, panty coverage, styles, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
We deeply apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Bought my first swimsuit & I was hooked! Bought another & loved it just as much. Great quality & prices. "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"My order was “returned” before it could even leave the warehouse. I was willing to reorder but they couldnt apply the same special even though it was their fault. I would end up having to pay $40 more than my original order. Disgusting. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry you had such a terrible experience with your latest order. It's not our intention to create inconveniences for our customers while ordering and we always wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
To share some visibility on what happened, there's a technical issue that affected our shipping partners while in transit causing the order to be marked as returned to sender and issue an automatic refund. We're now working to fix this glitch to make sure something like this will never happen again.
Moreover, we did some digging and it looks like your package is already lost in transit since no tracking updates have been listed for several days now. As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we have already refunded the remaining amount of $17.85 for the missing order.
Please allow 1-3 business days for the refunded amount to be available in your charged account.
We've also added a $39.95 store credit to your Adore Me account - equal to the amount discounted in this order. You're welcome to use this store credit on a new order and, this way, you’ll recreate and enjoy the Buy 1, Get 1 FREE offer that you redeemed.
Again, we truly apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"Love all the different styles and cuts! Pjs are also very comfy! "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets! We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Always charges saying I haven’t returned things properly… then when I do order something besides my actual adore me box… it’s late… late… my shipments are always late… ruined my Valentine’s Day & vacation…to say the least"
“Hello,
Thank you for bringing your complaint to our attention.
We are deeply sorry you had such a terrible experience regarding your returns and orders. We'd like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
After initiating a more detailed investigation about your case, we can see that you have been contacted by our customer service representative and the penalty fee that was charged for your previous box has been refunded.
Amount :: $42.90
Refund date :: August 19, 2021
To avoid experiencing this again, kindly make sure to send back any unwanted sets in their new, unworn, unwashed, undamaged condition, and within the 30 day return period. Returns received dirty, damaged, incomplete, or after the provided timeframe will not be accepted.
Furthermore, we don't want you to experience such delays with future packages that's why we're already actively working alongside our shipping partners on long-term solutions, so your next orders and boxes will be delivered in a timely manner.
Again, we truly apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"I got the style box for 2 months in a row august and September the stuff that came was very stylish and cute the bra I got from the august box wired already came out and because I only bought the bra from that box they Charge me a 20 dollar fee for each piece left in the box coming up to 60 dollars so they pretty much charge me for another item I never got in fees. The clothes are cute but not very great quality and definitely pricey."
“Hello,
Thank you for bringing your complaint to our attention.
We're deeply sorry to hear you had such an unpleasant experience with your latest return. We would like to sincerely apologize for any and all inconvenience this unfortunate situation might have caused you.
It is not in our intention to suggest that you willingly and knowingly sent back dirty items in your previous Elite box, nor that you've worn them. Even from trying on a set mishaps can happen due to the smallest of things, like the smell of perfume, or deodorant that leaves visible marks on the items.
In these cases, our warehouse immediately rejects the items. Since we’re dealing with intimates, we’re placing very high importance on the sanitary aspect of our products, so only items which are received back as close as possible to their initial pristine condition can pass our thorough inspection.
On the other hand, we realize how these instances can be completely unintentional that's why we offer a remedy to those who contact us and explain the situation. Since it’s our constant desire to provide quality service for our valued customers, we have now refunded the penalty fee that was charged for your returned sets.
Refund Amount :: $60.00
Kindly allow 1-3 business days for the full refunded amount to reflect back into your charged account.
To avoid experiencing this again - please make sure to return any unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"I buy something from every box I get!!! "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The first time I purchased products from this company and the bras were okay, the binding came out after 3 months of wear. I assumed it was because I was just maybe hard on my bras. Second box never arrived, then I got a mystery charge then my last box I had to exchange 5 of 6 sets for strange sizing then when I got my replacements and washed them on delicate the surger lines were coming apart, lace was pilling l, underwire coming out, underwire rolling. I wasted $172 trying to treat myself after loosing 89lbs and get something to feel cute and **** in my new body for it to be all garbage. I contacted again and was told I couldn't return the products and that my issue would be escalated and I would recieve a response in 1-2 days which I never got. I contacted my bank to discuss purchase protection for these products because the company wasn't willing to return and refund defective products. If you like throwing away money then by all means purchase from them but if you value you hard earned money go somewhere else. I ended up buying bras from target for a fraction of the cost that are comfortable, lasted through washing on delicates (and as an expirment my heavy duty setting as well just fine) and make my **** look awesome and not like I've breastfeed for 5 years, had 3 kids and lost a ton of weight. Moral of the story this company is overpriced with terrible products. "
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry you had such a terrible experience regarding your order. Rest assured that your feedback has been forwarded to the relevant team for review as it might be helpful in our constant process that's dedicated to further improving the quality of our products & services.
After initiating a more detailed investigation about your case, we could see that you have been contacted by our customer service representatives, and you were provided with a voucher code that you can use to replace your set at no cost.
To apply a voucher code, just copy-paste it into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
Furthermore, we also wish for you to enjoy your Adore Me sets for as long as possible so to extend their life, we kindly recommend following these tips: https://help.adoreme.com/hc/en-us/articles/221482327-How-to-properly-wash-your-lingerie-
We'd like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"I returned items at the end of July and was just charged $80 for them because Adoreme claims they never received them. Customer service is non-existent; I have already called and emailed them and nothing. I would not recommend this company or buy from them again. Extremely disappointed and will be issuing a charge back through my credit card. "
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry you had such a terrible experience regarding your latest return. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
After checking this, we could see that your return arrived at our warehouse after the 30 days return period that's why the sets were tagged as missing and you were charged for the penalty fee.
On the other hand, we realize how these instances can be completely unintentional. This is why we offer a remedy to those who contact us and explain the situation. We noticed that you were not provided with a refund yet per your request, which we deeply regret. Please allow us to make it right for you as we don't want to dim your Elite experience.
Great news! As a courtesy, we have already refunded the amount charged for it.
Amount :: $79.95
Please allow 1-3 business days for the full refunded amount to be available in your charged account.
Again, we'd like to apologize for any and all inconvenience here. We make it our mission to give you the best experience possible, and we'll do everything we can to assist.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
"Love the bra and ****! "
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The items I ordered are nice quality but most things I want aren’t available on my size or not in a color I like or a style that is my first choice. "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We are very sorry for any inconvenience this situation might have caused you. Rest assured that your feedback has been forwarded to our Creation Team and we'll do our best to continuously improve and expand the styles & sizes that we currently offer to accommodate our customer's needs and wants.
Moreover, we do replenish many popular items around the middle of every month so you can check back from time to time to see if your preferred set is back in stock.
We also have a brand new collection with tons of great new products during the first week of every month.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"You give no opportunity for real feedback. Each box is almost the same thing. I’ve had sets come with wires sticking out. Then I return other boxes in perfect condition and you try and charge me money if mail service or your own business messes things up. Products aren’t that great and you never have sizes. Plus you take to long on shipping "
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
It helps us hear the truth about our products & services directly from you - our valued customer.
We're very sorry to hear you had such a terrible experience regarding your monthly Elite membership. Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening in the future.
Upon initiating a more detailed investigation about your case, we could see that you've been contacted by our customer service representatives and you were already refunded for the penalty fee and provided with a voucher to replace your set.
To avoid experiencing this again, please make sure to return your unwanted sets in their new, unworn, unwashed, and undamaged condition. Returns received dirty, damaged, or incomplete will not be accepted by our warehouse.
Moreover, a great way of making sure you’re receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style, you can edit your cup, band, panty, dress size, and more. That’s not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
We deeply apologize for any inconvenience it may have caused and want you to know that we'll do our best to offer more variety with your future boxes. We wish and we'll strive to always offer you a great Elite experience!
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"Order was never delivered and received to adore me as a "return" which I did not do since I never got the package. Bought two swim suits and returned clean according to policy including sanitary liner and tags. I was told they were in used condition and no way to dispute since I no longer had products "
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry to hear your order is missing and you had such an unpleasant experience with your return. This is absolutely not the kind of experience we want you to have.
We would love to look into your case specifically and offer better assistance, however, we'll need your email address and order number to do so. If you could get back to us with this information we would highly appreciate it.
Therefore, we kindly ask you to please contact us via email or phone for us to be able to identify your account and assist you with the most suitable solution.
If there is anything else you would like assistance with, please let us know.
Kind regards,
Adore Me
help@adoreme.com”
"The package was dressed very nicely."
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for bringing your complaint to our attention.
We are very sorry to hear that the panty bundle offer didn't apply to your latest order. It's not our intention to create inconveniences for our valued customers and we always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening in the future.
After further investigation about your case, we can see that you selected three panties only and this is the reason why the promo didn't apply as you need to order the number of panties that's requested by the panty bundle offer which you want to redeem like for example 5 panties to redeem the 5 for $20.00 offer, from that specific panty selection.
As a courtesy, we've already issued a total of $25.00 store credit to your Adore Me account which you can use to redeem the 5 panties for $25 offer before this promo ends.
We truly apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”