"My wife ordered a number of outfits for a boudoir shoot that she had to cancel, the shipping was delayed over 10days because Adore me goes for the cheapest route possible. Her order is delayed since they used USPS to Pitney Bowes. Money out the window and Adorme basically said too bad."
"I usually love everything I get from Adore Me, and these pajamas are no exception. The shorts are soft and comfortable, and the hoodies are snuggly yet roomy!"
"Everything fits. Very ****. Superior service"
“Hello,
Thank you for the great review!
We are delighted to hear that you love your new Adore Me sets. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Good customer service. Polite and accommodating to your needs. Great
"
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"The customer service is very good and explained everything "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Adore Me is an excellent company to deal with. Great products with a variety of sizes, excellent quality and good customer service! "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"Took months for my Elite box to show returned in their system and return money to my account. "
“Hello,
Thank you for sharing your feedback with us.
We're very sorry you had such a terrible experience regarding your return. Since we always strive to further improve all aspects of our products & services, rest assured that your feedback has been forwarded to the relevant team and we do intend to act on it as soon as possible.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Furthermore, after initiating a more detailed investigation about your case, we can see that you got charged for your previous Elite box because you didn't finalize this within its 7 day try-on period and this prompted our system to charge you for all their sets.
To avoid experiencing this again, we kindly recommend finalizing your boxes within their 7 day try-ons, by marking sets as Kept or Returned, as this lets us know what you're keeping or returning, thus, avoiding charges for sets that you plan to return.
For the actual physical return, we allow up to 30 days - starting after the 7 day try-on ends - for any unwanted sets to be returned and to be received back at our warehouse.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"You cannot change the frequency of when you receive a box. We are going to cancel because it comes too often for us."
“Hello,
Thank you for bringing your complaint to our attention.
We're very sorry to hear that you had such a terrible experience regarding your Elite membership. It is not our intention to create inconveniences for our valued customers and we always wish to ensure that all Elite boxes are processed, shipped, and delivered in a timely manner.
Just a reminder: Elite boxes are created roughly 30 days apart and they usually arrive within 5 to 8 business days after the ship date.
Even so, we’ve taken note of your request for review and consideration. Since we always strive to further improve all aspects of our products & services, we also hope to offer more flexible options so we can accommodate our customer's needs and wants.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Aside from enjoying styles with your Elite membership - I'm happy to remind you that you're also welcome to shop directly on our site whenever you like and enjoy great offers.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"I love the set I got but the lack of selection in stock is frustrating. I buy many things from Adore me but I have not purchased as much as I would have liked to due to the limited stock."
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry for the difficulties that you have encountered while ordering. We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
Rest assured that your feedback has been forwarded to our Creation Team and we do intend to act on it as soon as possible. We'll do our best to continuously improve and expand the styles & sizes that we currently offer to accommodate our customer's needs and wants.
Moreover, we replenish many popular items around the middle of every month so check back from time to time to see if your preferred set is back in stock.
We also have a brand new collection with tons of great new products during the first week of every month.
Should you have any other questions or concerns, our customer care team is always happy to help.
Kind regards,
Adore Me
help@adoreme.com”
"Pants and bras well matched, delivery so fast, good quality products and qualified customee service"
“Hello,
Thank you for the amazing review!
We’re glad you had such a great experience. It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"MY PACKAGE NEVER CAME AND THEY SAID IT WAS FULFILLED - CANCELING"
“Hello,
Thank you for bringing this to our attention.
We are deeply sorry to hear your order is missing. Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards us.
It looks like your order is lost in transit since no tracking updates have been listed for it for several days now. We completely understand how inconvenient this is, we will most certainly investigate with our carrier as this is not the kind of service that we agreed on.
As we don't want you to wait any longer and to ensure an effortless resolution to your situation, we’re happy to provide you with voucher codes so you can reorder at your earliest convenience.
Just copy-paste the voucher codes we've sent into the Promo/Gift Card box at the checkout and press the apply button. This will cover the full value of any product and can’t be combined with other promos or discounts.
We would like to sincerely apologize for any inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
help@adoreme.com”
"Pros: Products are well made and good quality
They often give discounts for slow shipping
Cons: shipping takes too long
Most popular items and sizes sell out immediately and aren't restocked
Emails aren't responded to"
“Hello,
Thank you for taking the time to review us!
We are deeply sorry to hear you had such an unpleasant experience. Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
Moreover, we'd love to look into your case specifically and offer better assistance, however, we will need your account information to do so. In line with that, we kindly ask for your cooperation to send us an email at help@adoreme.com or reach out to us at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST) and we'll be glad to assist you with the most suitable solution.
We truly apologize for the overall inconvenience and if there is anything else you would like assistance with, please let us know.
Best regards,
Adore Me
help@adoreme.com”
"I really like Adore Me! I'm a husband shopping gifts for my wife and that can be so intimidating but I didn't feel that way at all! "
“Hello,
Thank you for the amazing review!
We really appreciate you taking the time out to share your experience with us. We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”
"It's a hit or miss. Long story short, they need better customer care reps. Had an issue with not receiving my boxes but getting charged the $20 for a couple of months. Wasn't until this year that it got situated. (Issue was from 2019 Nov)"
“Hello,
Thank you for sharing your feedback with us. We appreciate it!
We're very sorry to hear you had such a terrible experience regarding your Elite membership. It is not our intention to create inconveniences for our valued customers and we always wish to ensure that all monthly Elite boxes are processed, shipped, and delivered in a timely manner.
Rest assured that your feedback has been forwarded to the relevant team to be reviewed and we'll take the necessary measures to prevent this from happening in the future.
We truly apologize for any inconvenience this unfortunate situation might have caused you.
Upon initiating a more detailed investigation about your case, we could see that there's a technical issue because of which your stylist was unable to create your boxes for the past months and we can confirm that you were not charged for the styling fee during the months that no box was created.
Don't worry! This glitch has been fixed and you were already receiving a monthly shipment.
I'm also happy to remind you that you're welcome to shop directly on our site whenever you like. Orders placed online quickly go through without any problems.
Again, we would like to apologize for any and all inconvenience here.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
"The bra and **** combo I got was great, sadly the corset I’d gotten didn’t fit and couldn’t return it for whatever reason. I was within the time after I’d received the items. Am debating if I will continue to order. They’d said no problems returning and I haven’t been able to. So much for their policies! "
“Hello,
Thank you for bringing your complaint to our attention.
We are sorry to hear that you didn't get a perfect fit with your order and you're having trouble processing an exchange or return. This isn't the experience we want you to have that's why we're here to make it right for you.
Upon further investigation, we can see that your sets are eligible for an exchange or return. Please clear your browser's cache as this should fix the possible reason that's causing the glitch then try to process it again.
Kindly make sure that you're using a laptop or desktop as the exchange or return option can't be access using a phone or the Adore Me app.
I've also forwarded this case to the relevant team to be reviewed and we'll take the necessary measures to make sure something like this will never happen again. Moreover, we'll do our best to continuously improve and expand the styles & sizes that we currently offer to accommodate our customer's needs and wants.
We deeply apologize for any inconvenience it may have caused.
Should you have any other questions or concerns, our customer care team is always happy to help.
Best regards,
Adore Me
help@adoreme.com”
"We love adore me. A little disappointed that they raised their prices across the board, while their delivery times keep getting long and longer. Overall we still like them.
"
“Hello,
Thanks for sharing your feedback with us! It helps us hear the truth about our products & services directly from you - our valued customer.
We are terribly sorry to hear that the experience you had was less than perfect. It is not our intention to create inconveniences for our customers while ordering and we always wish to ensure that all orders are processed, shipped, and delivered in a timely manner.
The delay is caused by the safety measures which we’ve implemented in our warehouse last year, meant to protect our staff and the processed packages, and even though we’ve since adapted to the new rhythm and dynamic, processing delays sometimes appear.
We don't want you to experience such delays with future orders so that's why we're already actively working on long-term solutions, so your next orders will be shipped out in a timely manner.
To express our apology in more than just words we have issued $10 worth of store credit to your Adore Me account and it’s available for use whenever you like.
Furthermore, please note that our prices vary depending on how you choose to shop with us.
You have the option to be a monthly VIP member, get styled with our Elite box, or shop whenever you want as a Pay As You Go customer.
Even so, we’ve taken note of your feedback and forwarded it to the appropriate team as we always strive to further improve all aspects of our products & services and we aim to better cater to your needs in the future!
We would like to sincerely apologize for any and all inconvenience this unfortunate situation might have caused you.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to answer any questions you may have.
Best regards,
Adore Me
help@adoreme.com”
A rep from Adore Me, rmenguillo, has responded:
“Hello,
Thank you for the great review!
We're delighted to hear that you love your new Adore Me PJ sets! We look forward to serving you again in the future and hope we can impress you again and again.
Feel free to let us know if you need help with anything! We're here to support you.
XO,
Adore Me
help@adoreme.com”